Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94
4.9

( 3493 Reviews )

ReScore Reviews™ (32)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.46875/5Overall Rating 2.46875/5rating 2.46875rating 2.46875rating 2.46875
99% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


TV
Tammy V.
Fairbury, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019 Category: Service
Always the best service!!
Always fast and friendly service. Waiting area always comfortable with great amenities
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 10/25/2019

Thank you for the awesome review to start the afternoon with. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great weekend!!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Bloomington, IL
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Service Dept. is #1
I have had nothing but great experiences with your service department and, in particular, Renee. She is friendly, professional, knowledgeable and I completely trust her to be honest with me. In her, you have someone that all other dealerships should strive to have as an employee!!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 10/24/2019

Thank you for taking your time to review us after every visit. It's truly reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great weekend!!!

Brandon Kessinger
Service Manager
309-664-1222


CL
Charlotte L.
Bloomington, IL
2019 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2019 Category: Service
Great service.
The overall service was great. However, my car still dings and tells me that it's overdue for service.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 10/24/2019

Thank you for taking your time to review us! At your convenience stop by anytime and we can reset that maintenance indicator. Thank you for bringing this to my attention as I have reminded the shop this morning in our meeting. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. We will continue our training and hopefully we can earn a 5 star review on your next visit. Thanks again and have a great rest of your week!!!

Brandon Kessinger
Service Manager
309-664-1222


PC
Patrick C.
Danvers, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019 Category: Service
The staff are great, very informative
I always receive great service from my Hyundai dealer no matter what I have done to my car.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 10/23/2019

Thank you for the great review to start the afternoon with! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district. Thanks again and have a great rest of your week!!!

Brandon Kessinger
Service Manager
309-664-1222


KS
Kathryn S.
Pontiac, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019 Category: Service
Staff is amazing!
Had troubles with my car. They walked me through everything. Made it as easy as possible for me. Even got my car in 3 days before my appointment. Super fast! When I picked up my vehicle they walked me out to my car, gave me a car wash coupon since it had been raining so I could get it washed another day. Very satisfied!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 10/23/2019

Thank you for the awesome review! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great rest of your week!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Dwight, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019 Category: Service
Excellent car care
Needed new brakes, it was taken care of in a timely manner.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 10/22/2019

Thank you for taking your time to review us after every visit. It's truly this kind of support that has made us the number one servicing Hyundai dealer in the district thank you. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great rest of your week!!

Brandon Kessinger
Service Manager
309-664-1222


TW
Timothy W.
Bloomington, IL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019 Category: Service
Service
Quick great service
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 10/22/2019

Thank you for the great review! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great rest of your week!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Normal, IL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019 Category: Service
Great service department
High marks
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 10/22/2019

Thank you for taking your time to review us after every visit. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again for your continued support of our service department!

Brandon Kessinger
Service Manager
309-664-1222


JW
Jacob W.
Bloomington, IL
2007 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019 Category: Service
Wonderful service
Could not ask for better service. Thank you again, O'Brien Hyundai team!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 10/22/2019

Thank you for the awesome review to finish the day with! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great rest of your week!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Bloomington, IL
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019 Category: Service
Quick and Professional Service
I left my car there for my first oil change, which included a car wash. Only a few minutes after I got home they called to say it was ready to pick up. There were no vehicle issues found during their inspection, no pressure to buy extra services, and the car wash was of excellent quality.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 10/22/2019

Thank you for the great review and welcome to the O'Brien Hyundai family. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great rest of your week!!!

Brandon Kessinger
Service Manager
309-664-1222


BT
Bruce T.
Normal, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019 Category: Service
Personal, professional, pleasing service !
Always get in when needed, and feel so well cared for here !
Julie ( & Bruce )
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 10/22/2019

Thank you for the great review to finish the day with! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great week!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Hudson, IL
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019 Category: Service
A+
A+
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 10/22/2019

That's the grade we were after thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district. Thanks again and have a great week!!!
 

Brandon Kessinger
Service Manager
309-664-1222


RD
Ralph D.
Bloomington, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
Always Nice
We really like going to this dealership service center because they are always nice and make us feel comfortable.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 10/21/2019

Thank you for the great review! We appreciate your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great week!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Bloomington, IL
2008 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
The staff are very friendly and helpful. The work is carried out promptly and finished on time.
Overall apart from the friendly staff the waiting area is pleasant and clean and comfy. With complimentary refreshments provided.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 10/21/2019

Thank you for the great review to start the week with@ Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great week!!!

Brandon Kessinger
Service Manager
309-664-1222


NM
Nels M.
Roberts, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2019 Category: Service
The service is the best in the area
If you want great service for your car go see Brandon or James and you'll be taken care of like a family member their service is the best around
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 10/20/2019

Thank you for the great review and your continued support of our service department. It was good to see you when you were in for service. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district thank you. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great rest of your weekend!!!

Brandon Kessinger
Service Manager
309-664-1222


DT
David T.
Bloomington, IL
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
The staff they understand customer service
Love this dealership great service and staff. 5 stars for the Hyundai brand quality affordable vehicles.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 10/19/2019

Wow what a great review to start the weekend with thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great weekend!!!

Brandon Kessinger
Service Manager
309-664-1222


JW
James W.
El Paso, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Great service!
Always a good experience, wouldn't go anywhere else
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 10/19/2019

Thank you for the great review and your continued support of our service department by taking your time after every visit for so many years to review us. It's truly this kind of support that has made us the number one servicing Hyundai dealer in the district thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great weekend!!
 

Brandon Kessinger
Service Manager
309-664-1222


DL
Diane L.
Bloomington, IL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Best Service Team
Renee and James are the best!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 10/18/2019

What a awesome review to finish the week with thank you! I have just shared this review with James and Renee and I'm sure it made their night. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great weekend!!!!

Brandon Kessinger
Service Manager
309-664-1222


JB
Joann B.
Normal, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Thanks
Thanks for always taking care of me and my car!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 10/18/2019

Your very welcome and thank you for your continued support of our service department. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great weekend!!

Brandon Kessinger
Service Manager
309-664-1222


HK
Heather K.
Bloomington, IL
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Top notch service
The best crew in town that’s honest and always takes care you like your family!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 10/18/2019

Wow what a great review to start a Friday with! We appreciate your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district thank you. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great weekend!!!!

Brandon Kessinger
Service Manager
309-664-1222