Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9

(3,582 Reviews)

ReScore Reviews™ (32)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
99% Would Recommend
100% Business Response
Latest Review 40 minutes ago

Reviews


Verified Customer
Secor, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2020 Category: Service
Excellent service
The service department is exceptional the team is always looking out for you and making sure you are driving safely. Renee and James are great. Thanks
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 01/14/2020

Thank you for taking your time to review us. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region for the entire year of 2019. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great New Year!!!

Brandon Kessinger
Service Manager
309-664-1222


JW
James W.
El Paso, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2020 Category: Service
Perfect!
Service doesn't get better! Thanks for all you do!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 01/14/2020

Thank you for the awesome review to finish the day with! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great New Year!!!

Brandon Kessinger
Service Manager
309-664-1222


JM
Jessica M.
Clinton, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2020 Category: Service
Super easy!
The service staff are awesome and the atmosphere is laid back.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 01/14/2020

Thank you for taking your time to review us. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region for the entire year of 2019 thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great New Year!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Fairbury, IL
2016 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2020 Category: Service
Excellent service
Excellent service as always. A great place to buy a car and get it serviced.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 01/14/2020

Thank you for the great review to start the afternoon with and your continued support of our service department! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region for the entire year of 2019 thank you!! Myself and the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great New Year!!!

Brandon Kessinger
Service Manager
309-664-1222


LL
Linda L.
Bloomington, IL
2014 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2020 Category: Service
The people in service department.
James and the rest of your service family are absolutely wonderful to me. They treat me just like one of the family. No, even better. Like they want me to come back.
I had a tire problem on the west side of town. Got the car to farm and fleet. Decided I might as well have them quote me but in the end had them put on the spare and bought a new set of tires from you guys.
Great service reinforced my loyalty to you.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 01/14/2020

Wow what a awesome review to start the afternoon with! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great New Year!!!

Brandon Kessinger
Service Manager
309-664-1222


DR
David R.
Normal, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2020 Category: Service
Service
Friendly service efficient
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 01/13/2020

Thank you for the great review to finish a Monday with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region for the entire year of 2019!  Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great New Year!!!

Brandon Kessinger
Service Manager
309-664-1222


RC
Roger C.
Pontiac, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2020 Category: Service
Always great!
Timely friendly quality
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 01/13/2020

Thank you for the great review to finish the day with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district for the entire year of 2019! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great New Year!!

Brandon Kessinger
Service Manager
309-664-1222


JM
Jackie M.
Mackinaw, IL
2018 Hyundai Ioniq Plugin Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2020 Category: Service
Service Staff
All service staff seem to be well trained, customer oriented and competent. Have been using them for years and have had nothing but good experiences.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 01/13/2020

What a awesome review to start the week and New Year with thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great New Year!!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Bloomington, IL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2020 Category: Service
Customer service
Excellent customer service in addition to timely service.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 01/11/2020

Thank you for taking your time to review us. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region for the entire year of 2019 thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great New Year!!!

Brandon Kessinger
Service Manager
309-664-1222


JS
Jaye S.
Heyworth, IL
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2020 Category: Service
Excellent Service
I highly recommend this Hyundai Service department. Renee, James, and Brandon are the best!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 01/11/2020

Wow thank you for the awesome review to start a Saturday with. I have just shared this review with James and Renee I'm sure it made their day as well thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great New Year!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Cornell, IL
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2020 Category: Service
Professional Friendly!
O'Brien Hyundai of Normal is definitely a business with a Professional yet Friendly atmosphere! Thanks for taking great care of my new Palisade!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 01/10/2020

Thank you for taking your time to review us. It's truly reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region for the entire year of 2019 thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great New Year!!!

Brandon Kessinger
Service Manager
309-664-1222


MN
Michael N.
Bloomington, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2020 Category: Service
Another Great Service Experience
Took our 2011 Sonata to O'brien Hyundai in Normal, IL for some required maintenance. Also had an oil leak situation addressed. The staff provided excellent service, giving me an estimated completion time that fit well with my schedule that day. Thanks to the fine team in the Service Department!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 01/10/2020

What a great review to start the New Year with and finish the week! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region for the entire year of 2019 thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great New Year!!

Brandon Kessinger
Service Manager
309-664-1222


DC
David C.
Bloomington, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2020 Category: Service
Great Service Team
Very honest and competent service team. They are always very friendly. You don't have that uneasy feeling you have when you take your car to most places for service.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 01/10/2020

Wow what a great review to finish the week with thank you! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region for the entire year of 2019 thank you. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great New Year!!

Brandon Kessinger
Service Manager
309-664-1222


AS
Aathithyaa S.
Bloomington, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2020 Category: Service
Service
Service and communication are good
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 01/10/2020

Thank you for the great review to finish the week with!!! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region for the entire year of 2019 thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great New Year!!

Brandon Kessinger
Service Manager
309-664-1222


BF
Brad F.
Lincoln, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2020 Category: Service
Best Service Department
Consistently provides the best service of anyone i have ever went to.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 01/10/2020

Wow thank you for the great review to finish the week with!!! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the region for 2019 thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great New Year!!!

Brandon Kessinger
Service Manager
309-664-1222