Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

3223 Reviews

ReScore Reviews™ (31)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.51613/5Overall Rating 2.51613/5rating 2.51613rating 2.51613rating 2.51613
99% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


ML
Margaret L.
Bloomington, IL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Nee Car No AC
Love that they gave me another car to drive while they fixed the blower for my AC. I was very frustrated with it breaking on a new car and they were great!
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/08/2019

Thank you for the awesome review to start the afternoon with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!

Brandon Kessinger
Service Manager
309-664-1222


DB
David B.
Havana, IL
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
The person who greeted was friendly.
The whole experience was tremendous, far better than my first time at this location.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/08/2019

Thank you for the great review to start the week! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


LD
Lorrie D.
Streator, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2019 Category: Service
Always pleasant !!!
Always helpful, and always pleasant. Never feel like you're a bother!!
I like that they have drinks ( not everyone has Pepsi !! ) in the lobby while waiting, and snacks...
how thoughtful!!
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/07/2019

What a great review to finish the weekend with thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Flanagan, IL
2004 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2019 Category: Service
Great place
Great place to do work while you wait.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/07/2019

Thank you for the great review to finish a weekend! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Normal, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2019 Category: Service
As always great service
Buy your car here and get top notch service. They really care.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/06/2019

What a great review to finish a Saturday with thank you! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


DW
Denise W.
Bloomington, IL
2011 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2019 Category: Service
Great Service
Renee is always very helpful and explains everything that needs to be done to my car in an understandable manner. Everyone I deal with at this service facility is friendly, making me feel that my business is valued.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/06/2019

What a awesome review to start the weekend with thank you! I have just shared this review with Renee I'm sure it made her day. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!
 

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Vernon Hills, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Great
Service folks are very friendly and only suggest repairing what is needed.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/06/2019

Thank you for the great review to finish the week with! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


JC
Joseph C.
Clinton, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Excellent Service
Cant say enough about the great friendly service we get every time at O'Brien Hyundai.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/05/2019

Awesome what a great review to finish the week! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!!
 

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Dwight, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Service
Always a great experience
Service department is the buggest reason I keep coming back to this dealer
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/04/2019

Thank you for taking your time on this holiday to review us! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015!! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


JV
Julia V.
Bloomington, IL
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019 Category: Service
Personal service
I trust servicing my Hyundai at O'Brien. I feel they listen to me and ensure that my car is safe and running well. I especially enjoy the friendliness of the service staff, particularly James and Renee.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/03/2019

Thank you for the great review to start the afternoon with! I have just shared this review with James and Renee and it made their day. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


NT
Nicholas T.
Bloomington, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019 Category: Service
A+ customer service
Friendly, polite, and professional. Service team is great, they made me feel relaxed and stress free while the repairs were made to my car.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/03/2019

What a awesome review to start a Wednesday with thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Le Roy, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Excellent Service Every Visit!
Customer Service is always priority here. Have been a faithful customer for years for just that reason!
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/02/2019

Thanks you for the awesome review to finish the day! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien Hyundai rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!!

Brandon Kessinger
Service Manager
309-664-1222


TK
Tim K.
Bloomington, IL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Courteous and Efficient
James and the crew did a great job as always.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/02/2019

Thank you for the great review and your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and hope the family enjoys the new one!!

Brandon Kessinger
Service Manager
309-664-1222


RB
Rita B.
Bloomington, IL
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Convenient and friendly
The employees are always friendly and guest accommodations make the experience more relaxing while you wait. I feel confidant that my vehicle has received top service.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/02/2019

What a great review to start the afternoon with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Normal, IL
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Outstanding service department
Sets the bar high
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/02/2019

Thank you for always taking your time to review us after every visit! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!!

Brandon Kessinger
Service Manager
309-664-1222


MR
Mary R.
Normal, IL
2010 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Review of visit for repair to rear brake system
Customer service is excellent. Problems are explained in detail, and options for repair are always offered by the technicians. The work is done expediently and is always backed with a guarantee that if the problem is not adequately addressed, the service team will correct the issue. Also, the service department makes every effort to keep costs as low as possible while doing the work needed. The company's service coupons, coupled with reductions in costs for seniors, are a plus. When my car is brought in, the service people listen carefully to my concerns, even though some problems are hard to diagnose. They usually are "spot-on" in their analysis.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/02/2019

Thank you for always taking your time to review us after every visit. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


PB
Prathap B.
Normal, IL
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Great team for servicing my car
It's my go to place to get my santafe serviced from last 8 years.
Competitive priced and techs are well trained
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/02/2019

Thank you for the awesome review and your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since  2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


JB
Joan B.
Colfax, IL
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Awesome Staff
The staff is so friendly, courteous and knowledgeable. They always explain things in a manner so that everything is understood before they do anything. They keep my vehicle running and in tip-top shape.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/02/2019

Thank you for the awesome review to start a Tuesday with. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


MH
Marlene H.
Heyworth, IL
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Repair
I was able to get my car repaired in a friendly and courteous manner.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/01/2019

Thank you for the great review to start the week with! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


MP
Michelle P.
Bloomington, IL
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Great Service Dept
The associates in the service dept are what keeps me coming back.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/01/2019

Thank you for the awesome review to finish a Monday! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222