Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

3223 Reviews

ReScore Reviews™ (31)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.51613/5Overall Rating 2.51613/5rating 2.51613rating 2.51613rating 2.51613
99% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


JE
Jerry E.
Pekin, IL
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Prompt, friendly service
They honor your appointment time, listen to your concerns , provide an estimate of the work needed, and generally check the car for any other area that needs attention in the future, I also appreciate the car washes.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/01/2019

Thank you for the great review! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


OA
Oscar A.
Bloomington, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2019 Category: Service
Excellent team
Really enjoy employees. Everyone is really nice and service is excellent.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 07/01/2019

What a awesome review to start the week with! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


LK
Louie K.
Forrest, IL
2012 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2019 Category: Service
A professional group, for sure!
Your service department are great to work with! Renee is quite professional and capable.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 06/29/2019

What a great review for the weekend! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


DW
Davylynne W.
Normal, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2019 Category: Service
Best Service Team keeps me Happy!
The entire service team!
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 06/29/2019

Thank you for the awesome review to start the weekend! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Normal, IL
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019 Category: Service
Awesome service department
Friendly, courteous helpful staff !!
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 06/28/2019

Thank you for the great review to finish the week! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Bloomington, IL
2008 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019 Category: Service
My experience on my last service
Extremely polite and helpful service dept. prompt attention for my scheduled appointment
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 06/28/2019

Wow what a great review for a Friday thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


SR
Susan R.
Bloomington, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
The folks in the service Bay are professional ask an answer any questions
The service folks answer all my questions and ask me before they do any other repairs or services instead of sneaking up when it's time to pay up with hidden cost
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 06/25/2019

What a awesome review to finish the day with thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!!

Brandon Kessinger
Service Manager
309-664-1222


JB
Jeffrey B.
Minier, IL
2018 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Awesome Service
We just got the oil changed at O'Brien and they are fantastic. We are on our 5th Hyundai purchase with them and their service department is one 0f the main reasons we keep buying Hyundai's. Thanks for always doing a great job and for being price competitive on service too. They even had one of their technicians come out to our house in the country to help set up our garage door opener on our mirror.

Can't say enough. Thank you
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 06/25/2019

Thank you for the awesome review to start the afternoon with! We appreciate your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


RP
Randy P.
Bloomington, IL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
What I expected
Always pleasant. Always let me know what’s going on. It’s what I’ve come to expect from O’Brien.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 06/25/2019

Thank you for the great review! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great summer!!

Brandon Kessinger
Service Manager
309-664-1222


JM
James M.
Bloomington, IL
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Great service.
Very good communication with the vehicle service process.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 06/24/2019

Thank you for the great review to finish a Monday with.  Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


LF
Linda F.
Bloomington, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Service
Personable staff
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 06/24/2019

Thank you for the great review to finish the day with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


AO
Ashley O.
Towanda, IL
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
In and out
Super quick; yet quality work!
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 06/24/2019

What a awesome review to start a Monday afternoon with thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Le Roy, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
Way to go ....
The staff and the popcorn 🍿 lol 😂. Love this dealership.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 06/22/2019

Thank you for taking your time on your weekend to review us! We will keep the popcorn fresh for you😉 Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


DD
Daniel D.
Bloomington, IL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Dan
Thank you for taking such good care of my Sante Fe! Always wonderful service when I come!
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 06/21/2019

Thank you for the great review to finish week with. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


DL
Deborah L.
Normal, IL
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Great service
I always have a positive experience at the service department of O'Brien Hyundai. They are thorough and efficient while being friendly to customers. I will be back for all my vehicle's service.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 06/21/2019

What a great review to finish the week with thank you. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!
 

Brandon Kessinger
Service Manager
309-664-1222


AA
Anita A.
Bloomington, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Outstanding Always
Renee never fails to deliver the best service!
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 06/21/2019

What a great review to finish the week with thank you! I have just shared this review with Renee it made her day. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Bloomington, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Great Service!!
We are moving to Florida. If I could take James , Rene, and the service team with me, I would! We made sure to bring both of our Hyundais in for our last Illinois service. I can only hope for such a great service department in sunny Florida.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 06/20/2019

Thank you for the great review and congratulations on the move! We appreciate your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. If you ever have any questions please feel free to call. Have a awesome summer!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Lincoln, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Simple...they really care!
They know that I am on crutches and cannot drive my car to be serviced. I pay my handyman to bring it and they are polite to him and call me to discuss anything that may need serviced before they do the work. Great group of hard workers there!
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 06/20/2019

Wow what a great review to finish the day with thank you! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great summer!!!

Brandon Kessinger
Service Manager
309-664-1222


RL
Ruben L.
Dunlap, IL
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Fast & Effective
In and out in 20 min for an oil change...
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 06/19/2019

Thank you for the great review to start the afternoon with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great spring!!!

Brandon Kessinger
Service Manager
309-664-1222


RB
Ross B.
Lexington, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Hyaundai Elantra
The staff and friendliness makes this the best place to get a car. I never leave unhappy. The service department staff are so professional and friendly, they go out of their way to make you feel satisfied. It’s like a home away from home.
Brandon W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 06/19/2019

Thank you for the great review and your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to like us on Facebook and download the O'Brien rewards app for points towards your next visit along with other features. Thanks again and have a great spring!!!

Brandon Kessinger
Service Manager
309-664-1222