Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94
4.9

(3,509 Reviews)

ReScore Reviews™ (32)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.46875/5Overall Rating 2.46875/5rating 2.46875rating 2.46875rating 2.46875
99% Would Recommend
100% Business Response
Latest Review 38 minutes ago

Reviews


DT
Deborah T.
Bloomington, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2019 Category: Service
Renee’, James and Brandon :)
I received a call to bring my son to Mayo Clinic late Monday afternoon. My car was due for a oil change so Tuesday morning I called and explained my situation.....without hesitation James said how soon could I be there . Thanks so much😊

Verified Customer
Bloomington, IL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2019 Category: Service
Quick service
No complaints. Got my car in quickly. Everyone was friendly.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 12/13/2019

Thank you for taking your time to review us. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district thank you. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great holiday season!!!

Brandon Kessinger
Service Manager
309-664-1222


CS
Claron S.
Normal, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2019 Category: Service
Well done
A job well done.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 12/12/2019

Thank you for taking your time to review us after every visit. It's truly reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district thank you. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great holiday season!!!

Brandon Kessinger
Service Manager
309-664-1222


RJ
Rex J.
Bloomington, IL
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2019 Category: Service
Oil change
Great experience -Quick and fast
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 12/12/2019

Thank you for the great review to finish the day! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great holiday season!!!

Brandon Kessinger
Service Manager
309-664-1222


SR
Shirley R.
Minier, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2019 Category: Service
👍
Service group always pleasant. Waiting area is comfortable. Never have had a bad experience.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 12/12/2019

Thank you for the great review to start the afternoon with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district thank you! Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great holiday season!!!

Brandon Kessinger
Service Manager
309-664-1222


MG
Martin G.
Normal, IL
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2019 Category: Service
Excellent service department!
Each time I come in for service, the office staff and mechanics are professional, knowledgeable, and helpful. Outstanding service every time!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 12/12/2019

Thank you for taking your time to review us. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district thank you. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great holiday season!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Bloomington, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
Excellent service always
Excellent service!!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 12/10/2019

Thank you for the great review and your continued support of our service department. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great holiday season!!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Normal, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
service
able to use service coupons.. which I appreciated.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 12/10/2019

Thank you for the great review and your continued support of our service department. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great holiday season!!

Brandon Kessinger
Service Manager
309-664-1222


BT
Brenda T.
Bloomington, IL
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
Customer service
I always receive great customer services at Hyundai. I know some dealerships can get a bad reputation. Not Hyundai. Thank you for all that you do.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 12/10/2019

Thank you for the awesome review to start the afternoon with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great holiday season!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Bloomington, IL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2019 Category: Service
Renee
I really like the personal touch Renee gives to her customers
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 12/10/2019

Thank you for the great review to start the day! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. I have just shared this review with Renee and it made her day thank you. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great holiday season!!

Brandon Kessinger
Service Manager
309-664-1222


PP
Patrick P.
Bloomington, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2019 Category: Service
Another outstanding experience
When you have a committed team with the right leadership (Brandon Kessinger) you come to expect excellence....and they delivered once again!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 12/09/2019

Thank you for taking your time to review us after every visit! It's truly reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great holiday season!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Bloomington, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2019 Category: Service
Great place to get the car serviced.
Not like other dealers. They won’t screw you. They only do the necessary work and you can trust the word of their service manager.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 12/08/2019

Thank you for the awesome review to finish the weekend with! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great holiday season!!!

Brandon Kessinger
Service Manager
309-664-1222


TM
Tara M.
Normal, IL
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
Great Dealership!
The service department is what makes me keep coming back. I love them!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 12/07/2019

Thank you for the awesome review to start the weekend with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district thank you. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a great holiday season!!!

Brandon Kessinger
Service Manager
309-664-1222


PT
Patricia T.
Bloomington, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
Service Area
I really enjoyed every one in service, they all are so friendly and polite. They took care of my car as if it was theirs. I really appreciate them all.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 12/06/2019

What a great review to finish the day with. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great holiday season!!!

Brandon Kessinger
Service Manager
309-664-1222


KF
Kaylee F.
Mackinaw, IL
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
Friendly
Everyone is always friendly.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 12/06/2019

Thank you for the great review to start the afternoon with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great holiday season!!!!

Brandon Kessinger
Service Manager
309-664-1222


Verified Customer
Champaign, IL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Fast service
Fast service, staff was very polite
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 12/05/2019

Thank you for the great review! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great holiday season!!!

Brandon Kessinger
Service Manager
309-664-1222


GP
Gerald P.
Clinton, IL
2015 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Service
Always great service.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 12/05/2019

Thank you for taking your time to review us after every visit. It's truly reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district thank you. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Thanks again and have a holiday season!!

Brandon Kessinger
Service Manager
309-664-1222


DC
Dennis C.
Bloomington, IL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
D C
Great people and fantastic service department!!!
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 12/05/2019

Thank you for the great review to finish the day with! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great holiday!!!!

Brandon Kessinger
Service Manager
309-664-1222


MS
Michael S.
Normal, IL
2007 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Excellent service once again
My car broke down and had to be towed. Without hesitation it was pulled in and fixed. To lessen the burden of being without a vehicle for the day I was also blessed with an loaner car. Can’t say enough about the service
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 12/05/2019

Thank you for taking your time to review us after every visit! It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district since 2015! Myself and the rest of the O'Brien Hyundai service team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great holiday season!!

Brandon Kessinger
Service Manager
309-664-1222


RP
Randy P.
Bloomington, IL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Service I have become accustomed to receiving
Took my vehicle in for routine maintenance. I was kept informed as to the findings of inspections and updated on the expected timeline as to when service should be completed. It was what has come to be a normal service appointment at O'Brien.
BRANDON W K., SERVICE MANAGER from OBrien Hyundai of Normal responded on 12/05/2019

Thank you for taking your time to review us. It's reviews like this and this kind of support that has made us the number one servicing Hyundai dealer in the district. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great holiday season!!!

Brandon Kessinger
Service Manager
309-664-1222