Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

3199 Reviews

ReScore Reviews™ (29)

ReScore
Overall Rating 2.6896579/5Overall Rating 2.6896579/5rating 2.6896579rating 2.6896579rating 2.6896579
Original
Overall Rating 1.82759/5rating 1.82759rating 1.82759rating 1.82759rating 1.82759
94% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


TP
Toan P.
Springfield, VA
2012 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Excellent Customer Service
Nice customer waiting area and excellent services.
Customer C. from Fairfax Hyundai

Dear Toan,

We would like to thank you for the awesome review. Over here at Fairfax Hyundai, our priority is to always give you the best customer service possible.
We thank you for coming in and hope to see you soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


MA
Michael A.
Alexandria, VA
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Steering Column Repair
They replaced a portion/all of the steering due to it having froze up a few days earlier. Part came in within two days, and they did an outstanding job of making the steering track function perfectly.
Customer C. from Fairfax Hyundai

Dear Michael,

We here at Fairfax Hyundai wanted to thank you for the awesome review.
We take pride in ourselves in having the best Service Department.

Thank you again & hope to see you again,

Fairfax Hyundai
Customer Care Representative
703-352-0444


Anonymous avatar
Verified Customer
Oakton, VA
2012 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Miguel is an awesome service advisor!
I have been a customer here for almost 10 years. This was the best service I have ever had. Miguel was so professional!
Customer C. from Fairfax Hyundai

Dear Whitney,

We wanted to Thank you for the awesome review.
Here at Fairfax Hyundai we strive to give the best customer service.

Thank you again and hope to see you soon.

Customer Care Representative
Fairfax Hyundai
703-352-0444

Customer C. from Fairfax Hyundai

Dear Whitney,

We would like to thank you for the awesome review. Over here at Fairfax Hyundai, our priority is to always give you the best customer service possible.
We thank you for coming in and hope to see you soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


Anonymous avatar
Verified Customer
Hayes, VA
2013 Hyundai Elantra Gt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Excellent service
Expediuos and reliable service.
Customer C. from Fairfax Hyundai

Dear Valued Customer,

We here at Fairfax Hyundai would like to Thank you for the great review.  
We strive to have the best customer service around.

Thank you again

Fairfax Hyundai
Customer Care Representative
703-352-0444


SJ
Sai J.
Fairfax, VA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
good
Definitely will good
Customer C. from Fairfax Hyundai

Dear Valued Customer,

We would like to thank you for the awesome review. Over here at Fairfax Hyundai, our priority is to always give you the best customer service possible.
We thank you for coming in and hope to see you soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


KL
Kristen L.
Centreville, VA
2013 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Professional service and customer care!
Fairfax Hyundai is an exemplary dealership with the highest standards of customer care!
Customer C. from Fairfax Hyundai

Dear Valued Customer,

We would like to thank you for the awesome review. At Fairfax Hyundai, our priority is to always give you the best customer service possible.
We thank you for coming in and hope to see you soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


LA
Lisa Ann A.
Vienna, VA
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
You delivered.
Josh sets expectations and meets them.
Customer C. from Fairfax Hyundai

Dear Valued Customer,

We would like to thank you for the awesome review. Over here at Fairfax Hyundai, our priority is to always give you the best customer service possible.
We thank you for coming in and hope to see you soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


SK
Subhash K.
Fairfax, VA
2014 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Great experience
Great
Customer C. from Fairfax Hyundai

Dear Valued Customer,

We would like to thank you for the awesome review. Over here at Fairfax Hyundai, our priority is to always give you the best customer service possible.
We thank you for coming in and hope to see you soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


WB
William B.
Vienna, VA
2012 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Miguel Paz made my service experience easy and stress free and advised on future issues that may arise
Excellent all around, except the web page. Making an appointment use to be easy now it is near impossible
Customer C. from Fairfax Hyundai

Dear Valued Customer,

We would like to thank you for the awesome review. Over here at Fairfax Hyundai, our priority is to always give you the best customer service possible.
We thank you for coming in and hope to see you soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


Anonymous avatar
Verified Customer
Reston, VA
2010 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Great service
Effortless—easy and convenient to make a service appointment online, friendly, helpful staff and fast service.
Customer C. from Fairfax Hyundai

Dear Valued Customer,

We would like to thank you for the awesome review. Over here at Fairfax Hyundai, our priority is to always give you the best customer service possible.
We thank you for coming in and hope to see you soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


JK
Jonathan K.
Alexandria, VA
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Routine Service--No Issues
Routine Service--No Issues
Customer C. from Fairfax Hyundai

Dear Valued Customer,

We would like to thank you for the awesome review. Over here at Fairfax Hyundai, our priority is to always give you the best customer service possible.
We thank you for coming in and hope to see you soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


Anonymous avatar
Verified Customer
Arlington, VA
2011 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Fairfax
Super great
Customer C. from Fairfax Hyundai

Dear Valued Customer,

We would like to thank you for the awesome review. Over here at Fairfax Hyundai, our priority is to always give you the best customer service possible.
We thank you for coming in and hope to see you soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


Anonymous avatar
Verified Customer
Burke, VA
2015 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Great service
As always, great service and communication
Customer C. from Fairfax Hyundai

Dear Valued Customer,

We would like to thank you for the awesome review. Over here at Fairfax Hyundai, our priority is to always give you the best customer service possible.
We thank you for coming in and hope to see you soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


TP
Timothy P.
Culpeper, VA
2016 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
.
.
Customer C. from Fairfax Hyundai

Dear Valued Customer,

We would like to thank you for the awesome review. Over here at Fairfax Hyundai, our priority is to always give you the best customer service possible.
We thank you for coming in and hope to see you soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


Anonymous avatar
Verified Customer
Burke, VA
2018 Hyundai Ioniq Hybr
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Flawless Leather Seat Repair
Repaired a small cut in my leather seat. I was amazed! It's like the cut never happened. I cannot tell where the cut was.
Customer C. from Fairfax Hyundai

Dear Valued Customer,

We would like to thank you for the awesome review. Over here at Fairfax Hyundai, our priority is to always give you the best customer service possible.
We thank you for coming in and hope to see you soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


Anonymous avatar
Verified Customer
Reston, VA
2009 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
First class
Consistent quality service at reasonable cost
Customer C. from Fairfax Hyundai

Dear Valued Customer, 

We would like to thank you for the awesome review. Over here at Fairfax Hyundai, our priority is to always give you the best customer service possible.
We thank you for coming in and hope to see you soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


RK
Richard K.
Mc Lean, VA
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Great service, as always
I was only there for my complementary Virginia state inspection, but the friendly professionalism and efficiency of the Fair Fac Hyundai service department was first-rate.
Customer C. from Fairfax Hyundai

Dear Richard,

We would like to thank you for the awesome review. Over here at Fairfax Hyundai, our priority is to always give you the best customer service possible.
We thank you for coming in and hope to see you soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


JC
John C.
Fairfax, VA
2009 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Great.
The advisors got the work done in a very timely manner.
Customer C. from Fairfax Hyundai

Dear John,

We would like to thank you for the awesome review. Over here at Fairfax Hyundai, our priority is to always give you the best customer service possible.
We thank you for coming in and hope to see you soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


LA
Leroy A.
Springfield, VA
2013 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
5 stars
Great service from Jason
Customer C. from Fairfax Hyundai

Dear Leroy,

We would like to thank you for the awesome review. Over here at Fairfax Hyundai, our priority is to always give you the best customer service possible.
We thank you for coming in and hope to see you soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


DX
Danyi X.
Oakton, VA
2012 Hyundai Sonata
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/17/2018 Category: Service
Push unnessary service
The service advisor was taking advantage of the individual's (high schooler) lack of knowledge regarding the type (synthetic versus conventional) and the respective pricing. there was no mention of a $30ish charge for synthetic oil prior to the signing of the document allowing the oil change where the a conventional oil change could have been performed for no charge.
Customer C. from Fairfax Hyundai

Dear Danyi,

Thank you for the review. We're sorry that certain aspects of the service didn't meet your expectations. Please do not hesistate to contact Mike Mccann at ext 1105 to talk more about this issue, in order to resolve them.

Customer Service Representative
Fairfax Hyundai
703-352-0444