Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

4334 Reviews

ReScore Reviews™ (42)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 1.88095/5rating 1.88095rating 1.88095rating 1.88095rating 1.88095
94% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


WF
William F.
Great Falls, VA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Service is prompt, personal and professional.
I will continue to have my Hyundai serviced at Fairfax. They do a great job.
Customer C. from Fairfax Hyundai responded on 03/18/2019

Dear William,

Thank you so much for the great 5-star rating and also for the wonderful feedback! We are more than pleased to see that your experience with us was awesome! We appreciate your business and we'd hope to see you again soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


Verified Customer
Haymarket, VA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Service
Excellent work.
Customer C. from Fairfax Hyundai responded on 03/18/2019

Thank you so much for the great 5-star rating. We are pleased to see that your experience with us was time well spent! We appreciate your business and we'd hope to see you again soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


Verified Customer
Fairfax, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
A+ service during routine oil change and checkup
Wait for an oil change was a little long despite booking the time slot in advance, but everything was smooth otherwise!
Customer C. from Fairfax Hyundai responded on 03/18/2019

Thank you so much for the great 5-star rating. We are pleased to see that your experience with us was time well spent! We appreciate your business and we'd hope to see you again soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


JB
James B.
Fairfax, VA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Fast Service
I called to schedule an appointment on a Sunday morning and took it in the same day. Quick turnaround.
Customer C. from Fairfax Hyundai responded on 03/17/2019

Dear James,

Thank you so much for the great 5-star rating. We are pleased to see that your experience with us was time well spent! We appreciate your business and we'd hope to see you again soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


LC
Laura C.
Burke, VA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Drop-in
I just dropped in and they were able to take right away. Nice and friendly place.
Customer C. from Fairfax Hyundai responded on 03/16/2019

Dear Laura,

Thank you so much for the great 5-star rating. We are pleased to see that your experience with us was time well spent! We appreciate your business and we'd hope to see you again soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


Verified Customer
Fairfax, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Great
Great
Customer C. from Fairfax Hyundai responded on 03/16/2019

Dear Valued Customer,

Thank you so much for the great 5-star rating. We are pleased to see that your experience with us was time well spent! We appreciate your business and we'd hope to see you again soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


HM
Helen M.
Fairfax, VA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
beautiful experience
always friendly staff and a timely experience!
Customer C. from Fairfax Hyundai responded on 03/16/2019

Dear Helen,

Thank you so much for the great 5-star rating. We are pleased to see that your experience with us was time well spent! We appreciate your business and we'd hope to see you again soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


RM
Ramzy M.
Fairfax, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Ramzy Megally
Good people and good care
Customer C. from Fairfax Hyundai responded on 03/16/2019

Dear Ramzy,

Thank you so much for the great 5-star rating. We are pleased to see that your experience with us was time well spent! We appreciate your business and we'd hope to see you again soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


TS
Teresa S.
Manassas, VA
2005 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
BEST CAR PLACE EVER
THE STAFF IS KNOWLEDGEABLE ABOUT WHAT THEY ARE DOING. THEY A WONDERFUL WITH EVERYONE
IN THE DEALERSHIP. THEY WERE GREAT WITH ME. THANKS
Customer C. from Fairfax Hyundai responded on 03/15/2019

Dear Teresa,

Thank you so much for the great 5-star rating. We are pleased to see that your experience with us was time well spent! We appreciate your business and we'd hope to see you again soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


Verified Customer
Falls Church, VA
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
as usual great service
great service from Josh and the gang
Customer C. from Fairfax Hyundai responded on 03/15/2019

Dear Valued Customer,

Thank you so much for the great 5-star rating and for the wonderful feedback. We are pleased to see that your experience with us was time well spent! We appreciate your business and we'd hope to see you again soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


BL
Brenda L.
Fairfax, VA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
I won’t go anywhere else!
In my 7 years of owning a Hyundai, I have never been disappointed from the service I have received here. Most of all, i appreciate how honest the employees here. I never feel taken advantage of, and they’ve never tried to push me into getting services done for my car that maybe weren’t completely necessary. I went in this time to get my brakes replaced after they informed me a few months ago, that I had just barely passed inspection. They gave me a reasonable quote and didn’t push me into getting them done that day. I worked with Trevor who was super informative, and my car was done in the time they promised! I know I will be getting ready to buy a new car in the next couple years, and I can honestly say I want to buy another Hyundai solely because this is a dealership I can trust!
Customer C. from Fairfax Hyundai responded on 03/15/2019

Dear Brenda,

Thank you so much for the great 5-star rating and for the wonderful feedback. We are pleased to see that your experience with us was time well spent! We appreciate your business and we'd hope to see you again soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


JJ
Jung J.
Winchester, VA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Service
Service was good.
Customer C. from Fairfax Hyundai responded on 03/15/2019

Dear Jung,

Thank you so much for the great 5-star rating and for the wonderful feedback. We are pleased to see that your time with us was time well spent! We appreciate your business and we'd hope to see you again soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


KR
Kathryn R.
Fairfax, VA
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
prompt service, good explanations for work done
Trevor was very helpful and thorough. He took the time to explain the needed repairs and was very good at following up with me.
Customer C. from Fairfax Hyundai responded on 03/15/2019

Dear Kathryn,

Thank you so much for the great 5-star rating and for the wonderful feedback. We are pleased to see that your experience with us was time well spent! We appreciate your business and we'd hope to see you again soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


RJ
Richard J.
Clifton, VA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Prompt service, superior attention to detail and the best service advisor ever!
We have been customers of Fairfax Hyundai for several years now. We are always impressed with the prompt service, kind attention to every detail, and expert service. Our service advisor,
Josh Durdaller, is absolutely the BEST! He knows us and our car. He answers all our questions and concerns with genuine expertise and care. He takes time with us like we are the only customers around. We truly appreciate both the Fairfax Hyundai Service Department, but above all we appreciate professional service guided by Josh.
Customer C. from Fairfax Hyundai responded on 03/15/2019

Dear Richard,

Thank you so much for the great 5-star rating and for the wonderful feedback. We are pleased to see that your experience with us was time well spent! We appreciate your business and we'd hope to see you again soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


Verified Customer
Clifton, VA
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/15/2019 Category: Service
Huge Improvements at Fairfax Hyundai
Took my Santa Fe in for service. After being with Hyundai for 6 years, this was probably the best experience I have had. Work was done super fast, and they found the solution to a problem I've had for years. I wonder if the mechanics have changed? I also understand there is a new service manager - maybe that is the source of improvement. In addition, I need to mention Trevor, the service advisor, who really knows customer service! He was knowledgeable, polite, and thorough. Wish they were all like Trevor!
Customer C. from Fairfax Hyundai responded on 03/15/2019

Thank you so much for the great 4-star rating. We are pleased to see that your experience with us was time well spent! We appreciate your business and we'd hope to see you again soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


RC
Ronald C.
Fairfax, VA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Software recall
Hyundai took care of the recall issue
Customer C. from Fairfax Hyundai responded on 03/15/2019

Thank you so much for the great 5-star rating. We are pleased to see that your recall service was taken care of! We appreciate your business and we'd hope to see you again soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


Verified Customer
Hillsboro, VA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Great staff
Great staff
Customer C. from Fairfax Hyundai responded on 03/14/2019

Dear Valued Customer,

Thank you so much for the great 5-star rating. We are pleased to see that your experience with us was time well spent! We appreciate your business and we'd hope to see you again soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444
Respond


YA
Yousef A.
Fairfax, VA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Great Reminders
Thank you for sending me a service recall twice! and the good thing about it that they do full inspection and I didn’t pay anything .
Thank you Fairfax Hyundai.
Customer C. from Fairfax Hyundai responded on 03/14/2019

Dear Yousef,

Thank you so much for the great 5-star rating and for the wonderful feedback. We are happy to see that your experience with us was fantastic! We appreciate your business and we'd hope to see you again soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


Verified Customer
Andover, MA
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
great and fast service
my car was taken care of so fast and i felt very important when i went
Customer C. from Fairfax Hyundai responded on 03/14/2019

Thank you so much for the great 5-star rating. We are pleased to see that your experience with us was time well spent! We appreciate your business and we hope to see you again soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


Verified Customer
Vienna, VA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Customer follow up
Came in for a warranty software update. That went well and quickly. They washed the car but because it was cold and the car quite dirty from winter it initially did not get it very clean. One of the employees, Maurice, saw me wiping it off in the parking lot and said....let me take it back and do it right. In short he took the initiative to make a customer happy. Good on you Maurice. THANKS.
Customer C. from Fairfax Hyundai responded on 03/14/2019

Dear John,

Thank you so much for the great 5-star rating. We are pleased to see that your experience with us was time well spent! We appreciate your business and we hope to see you again soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444