Fairfax Service Center

Mr. Ahmed wrote the review via text. I called him to find out more about his review. This was his seconed time at our shop ,he was previously here for an oil change so he knew how much that would cost. We do have a fee for diagnosis and that is always communicated upfront with the customer so there are no surprises at pick up.
Becasue of safety issues the inspector did emphasise how important it was for him to replace tires and that we had no room for any discount,at first he approved the job but then called later on and cancelled.(there are several other issues that tneede diagnosis and were diagnosed and customer was made aware of them) He dropped off the car on teh 21st and picked up on the 22ed. Every single service we provide here is done with the utmost importance and professionalism. We understand that having vehicle issues can stir up emotions due to financial burden they might bring.

Every single service we provide here is done with the utmost importance and professionalism. We have some of the most competetive pricing around.
Also, we always call customer with an explanation of the diagnostics and an estimate. We only proceed with repairs if customer approves the pricing. We also always have a special discount for new customers which I see was applied for you.
As far as the engine light being on, that is related to another issue which was recommended at the time of your visit. We would be more than happy to take a look at your vehicle again to give you precise diagnostics and estimate.
You can always call us at 703-560-1700 .
Have a great day.
Thank you.

We tried to reach Mr. Basin via phone but his voice mail was on and we left a message for him to call us but he never replied. This is what our response to him would be if he called back :
“Hi Abdal,

Every single service we provide here is done with the utmost importance and professionalism. We apologize if you feel like your service was too expensive. We believe that we have some of the most competitive pricing around. Also, before we continue work on any vehicle, we make sure to get customer approval first. We invite you to come back into the shop. If the engine light came back on due to the same issue we fixed, we’ll be more than happy to fix it under our warranty at no charge to you.  “

Let me know if you need anything else. Hope you have a nice rest of the day.

WE contacted Mr. Jacknow and left a message for him . We like to find out what was the specific issue and will try to resolve it.