Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

4891 Reviews

ReScore Reviews™ (57)

ReScore
Overall Rating 4.859646/5Overall Rating 4.859646/5Overall Rating 4.859646/5Overall Rating 4.859646/5rating 4.859646
Original
Overall Rating 2.12281/5Overall Rating 2.12281/5rating 2.12281rating 2.12281rating 2.12281
95% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


SR
Stanley R.
Chicago, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
review
Always friendly...always good service!

GE
George E.
Tinley Park, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
30 K maintaince
Everything was great car was finished promptly and Tom is great always friendly and helpful

Verified Customer
Tinley Park, IL
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Consistent Excellence
Services are always delivered well, as explained, and at a fair price.

AB
Andrew B.
Orland Park, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Service department
Always courteous & helpful

CH
Carolyn H.
Palos Hills, IL
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Customer service
I love the way they treat me. The best service that I have ever received.

KC
Kimberly C.
Chicago, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Service Center Really Good
Service Center Really Good

DS
Donald S.
Oak Forest, IL
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Friendly staff
Always satisfied when I leave knowing my concerns were met.

TM
Thomas M.
Hickory Hills, IL
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Hyundai Elantra Repair
Family Hyundai did a good job

CB
Charles B.
Chicago, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
The Service Department is a cut above the Rest.
What more can I say Family Hyundai is Definitely one of the Best Dealerships I ever did business with Thank you for doing what you do. From Parts to Sales to Mike the Service Manager and his team of Service advisors Thank you for going over and Beyond : )

CR
Cornelius R.
Chicago, IL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
always friendly service
tom salin is always a pleasure to deal with

Verified Customer
Tinley Park, IL
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
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Verified Customer
Tinley Park, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Friendly people
Love my car

Verified Customer
Palos Heights, IL
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Timely thorough service
They tell you how much time - & they are usually right on the mark.

JA
James A.
Orland Hills, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Routine Oil change
Fast and courteous as always.

Verified Customer
Orland Park, IL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2018 Category: Service
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SM
Sarina M.
Midlothian, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Great experience
Loved my experience at this place. Everything was clean, organized and the service was amassing. Very impressed.

AK
Andrew K.
Midlothian, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Great service
Great service

MM
Mary M.
Alsip, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Great Customer Sevice
TJ reached out to me after my not so great experience. He showed genuine care and respected my reason for the original review. I have been going to Family Hyundai over 3 years for service. I believe that sharing a not so great experience is about providing opportunity for additional training not to be reprimanded. No one is perfect and everyone should be given an opportunity to make a change for the better. Thanks Family Hyundai for all that you do.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/16/2018 Category: Service
Did not give me the full cost of service
My past experiences have been great. This time when I was given a quote on the service they neglected to tell me about the tax and fees. This added $17 to my bill. Usually I’m told of there is a recall or an update before the service. This time it was not shared and it added close to 30 minutes to my wait time, I was late to work.
TJ S., Service Director from Family Hyundai responded on 11/16/2018

Mary, Thank You for your time on the phone and for your valued feedback. Per our conversation your credit is in our system and if I can be of any future assistance please don't hesitate to call. Once again I apologize for the inconvenience and look forward to seeing you for your next scheduled visit. Have a Great Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100

GP
Ghanshyam P.
Tinley Park, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Excellent service and very friendly people
Jim the person who wrote my service to order was very friendly and receptive.he checked if there is any recall .keep it up.good place to buy a car and get it serviced.

JP
John P.
Bourbonnais, IL
2015 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2018 Category: Service
Prompt and Efficient Service
Jim Rich, Service advisor was quick to assist and gave clear advice about service. He gave an anticipated time for completion, which was kept and also maintained contact advising that all was going well.