Business Solutions
SureCritic / Federal Way Automotive LLC
business image

Federal Way Automotive LLC

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,031 Reviews)
96
Write a Review
Schedule Appointment

Score Details

5 stars
91%
4 stars
5%
3 stars
1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores™
5.0
ReScore™ Average
96
Net Promoter Score ®

Business Details

Categories
Contact
(253) 922-7200
Visit Website
Closed
Business Hours

Business Hours

Mon
9:00 AM - 5:00 PM
Tue
9:00 AM - 5:00 PM
Wed
9:00 AM - 5:00 PM
Thu
9:00 AM - 5:00 PM
Fri
9:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (US & Canada)
8116 Pacific Hwy E Tacoma, WA 98422-3910
Get Directions
Federal Way Automotive LLC's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,031 Reviews)
Write a Review
Recent Reviews
LL
gravatar
LACEY L.
Puyallup, WA
Subaru Outback
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/21/2014
verified customer Verified Customer
Fee Issues
I loved how welcoming and helpful Tracy was but, I was not told that I was being charged for some of the service and products she was speaking to. I felt slightly duped. The car service was fast and she asked the mechanics to be thorough so, time will tell if the up-sell on the radiator fluid was worth the cost.
Recommended
Ron B., Vice President from Federal Way Automotive LLC responded on 02/23/2014 12:08 PM

Thank you for your review.  The antifreeze that was in your cooling system was brown and rusty.  I feel it is my responsibility to let my customers know what services their vehicle may need.  I did not charge you for the 22 point cooling system inspection and I did provide you with an itemized print out of servies and pricing before you scheduled your appointment.  There was no upsell or hidden pricing.    
Ron and Tracy Buckholz/Owners

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.