Overview

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5

3003 Reviews

ReScore Reviews™ (49)

ReScore
Overall Rating 3.0204059/5Overall Rating 3.0204059/5Overall Rating 3.0204059/5rating 3.0204059rating 3.0204059
Original
Overall Rating 2.1224494/5Overall Rating 2.1224494/5rating 2.1224494rating 2.1224494rating 2.1224494
89% Would Recommend
100% Business Response
Latest Review about 16 hours ago

Reviews


JS
Joseph S.
Woonsocket, RI
2016 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019 Category: Service
Great people
Angellia in service is the best

CF
Cheryl F.
Franklin, MA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Excellent service
I would highly recommend First Hyundai
Billy D., Service Manager from First Hyundai responded on 04/24/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Seekonk, MA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Routine maintenance/service
Everyone is friendly. I received a call back that my car was ready for pick up. It didn’t take that long.
Billy D., Service Manager from First Hyundai responded on 04/24/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Woonsocket, RI
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Hyundai maintenance service
Excellent customer service.
Billy D., Service Manager from First Hyundai responded on 04/24/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Woonsocket, RI
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
service dept.
very quick and efficient service. service lady was more then knowledgeable
Billy D., Service Manager from First Hyundai responded on 04/24/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Cranston, RI
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/22/2019 Category: Service
Service with a smile
Easy In - Easy Out
Billy D., Service Manager from First Hyundai responded on 04/23/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

JS
Joyce S.
Cumberland, RI
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Overall experience
I was treated very well. Comfortable waiting area.
Billy D., Service Manager from First Hyundai responded on 04/23/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
North Attleborough, MA
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/22/2019 Category: Service
Basic Servicing
At this point would rate the place as average.
Billy D., Service Manager from First Hyundai responded on 04/23/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Foxboro, MA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Regular service and also a recall.
Had excellent service in a very timely manner.
Billy D., Service Manager from First Hyundai responded on 04/23/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

MM
Michael M.
Falmouth, MA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2019 Category: Service
Friendly and efficient.
The person who helped me was Lisa. She explained the reason for each part of the service we were to receive including the " recall". Lisa also took the time to call in a technician so I could explain my concerns about the xylon coatings on the interior of my vehicle. He explained fully what was coated and what was not, as well as how to proper care for those parts that were not coated. We are very fastidious when it comes to our vehicles, so this assistance was very much appreciated. Thanks for your excellent care.
Billy D., Service Manager from First Hyundai responded on 04/22/2019

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

MD
Mario D.
Blackstone, MA
2015 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/20/2019 Category: Service
I have had bad experience with the whole place to be honest
I would zero if i could!
Billy D., Service Manager from First Hyundai responded on 04/22/2019

I would like to thank you for taking time and filling out the survey. Our goal is your satisfaction. I am sorry to see how low we scored on the survey earning only 1 stars. The survey is a reflection on the service advisor’s performance. Our goal is your satisfaction. We appreciate your feedback since it helps us improve our service and your experience. please let us know what we could have done better to earn 5 stars. We look forward to seeing you for future service and you please be on the lookout for another survey that will allow you to rescore us.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

SR
Sandeep R.
Attleboro, MA
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019 Category: Service
Excellent service
I like the way they assign a representative dedicated to me until the service is completed so for every status check call you speak to same familiar person what is a great idea.
I liked there service and fair evaluation and price quotes.
Billy D., Service Manager from First Hyundai responded on 04/22/2019

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

RF
Richard F.
Attleboro, MA
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Service
The service was good and the service agent was very pleasant and knowledgeable.
Billy D., Service Manager from First Hyundai responded on 04/22/2019

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

JW
Jason W.
Uxbridge, MA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Oil change
Always a pleasure coming here
Billy D., Service Manager from First Hyundai responded on 04/19/2019

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

SV
Shiv V.
Wrentham, MA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Great staff and great service.
Great staff and great service. Will definitely use and recomend.
Billy D., Service Manager from First Hyundai responded on 04/19/2019

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Attleboro, MA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Service
Excellent service with Angela
Billy D., Service Manager from First Hyundai responded on 04/19/2019

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

RK
Russell K.
Woonsocket, RI
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Great customer service
Everyone is always polite and helpful. They explain everything. I get a video so I can see what is happening.
Billy D., Service Manager from First Hyundai responded on 04/19/2019

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

RM
Romuald M.
Pawtucket, RI
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Great
I have used First Hyundai several times, always satisfied. I have been in on short notice.
Billy D., Service Manager from First Hyundai responded on 04/19/2019

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

PC
Philip C.
Foxborough, MA
2018 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/18/2019 Category: Service
Scheduled Service
Honesty - some work as written down on the service report was not completed

Unsure now if I would recommend them.
Billy D., Service Manager from First Hyundai responded on 04/19/2019

I would like to thank you for taking time and filling out the survey. Our goal is your satisfaction. I am sorry to see how low we scored on the survey earning only 2 stars. The survey is a reflection on the service advisor’s performance. Our goal is your satisfaction. We appreciate your feedback since it helps us improve our service and your experience. please let us know what we could have done better to earn 5 stars. We look forward to seeing you for future service and you please be on the lookout for another survey that will allow you to rescore us.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

JM
Joseph M.
North Attleborough, MA
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Very knowlegable of every car on lot.
Very relaxing experience. Our sales person, Jeff Andrade was excellent. He knew every aspect of the vehicle we were looking at. Very friendly, not pushy at all. Would definitely purchase from First Hyundai again. We did recommend this dealership to friends and they purchased a car 3 days later. They also had a great experience.
Billy D., Service Manager from First Hyundai responded on 04/18/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340