Overview

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5

(3,470 Reviews)

ReScore Reviews™ (64)

ReScore
Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5
Original
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
89% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


NL
Nicole L.
Plainville, MA
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2020 Category: Service
Hyundai
I had an awesome experience at first Hyundai. My car salesman Chris was amazing! Very likely to use them again for my next car purchase.
Billy D., Service Manager from First Hyundai responded on 07/10/2020

We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

RC
Richard C.
Bellingham, MA
2015 Hyundai Sonata
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/07/2020 Category: Service
Disappointing
Purchased two vehicles here and service has always been terrific, not so much on recent visit. Hopefully better luck next time.. one more chance.
Billy D., Service Manager from First Hyundai responded on 07/08/2020

I would like to thank you for taking time and filling out the survey. I am sorry to see how low we scored on the survey. 
If you would like to go over any issues, feel free to contact me at your earliest convenience at 508-699-4700 extension 1340 or email me bdepalma@firsthyundai.com. Our goal is your satisfaction.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

VC
Victoria C.
Rehoboth, MA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2020 Category: Service
Great 55K Service Appointment on July 2, 2020
Thanks very much to First Hyundai's Lisa Anderson and the Service Department! On July 2, 2020, I brought my 2018 Elantra in for its' 55K service appointment. Lisa and the service team took great care of my car in a professional and timely manner, despite being swamped with service appointments due to the Coronavirus (COVID-19) pandemic. I felt safe in their waiting area and was treated with courtesy. Thanks so much for another wonderful service visit!
Billy D., Service Manager from First Hyundai responded on 07/07/2020

 Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services



BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

SW
Susan W.
Pawtucket, RI
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2020 Category: Service
Recent repair
Friendly, helpful, and knowledgable.
Billy D., Service Manager from First Hyundai responded on 07/06/2020

We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.
 


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Attleboro, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020 Category: Service
Car maintenance
Have no problems with the service. Only issue is with not enough parking spaces when you get there.
Billy D., Service Manager from First Hyundai responded on 07/06/2020

We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.
 

BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340


JK
Joanne K.
Lincoln, RI
2016 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/02/2020 Category: Service
FIRST HYUNDAI SERVICE
SERVICE IT ALWAYS GOOD. SOMETIMES TAKES MORE TIME THAN I EXPECT. THIS VISIT Was just about right, timewise.
Billy D., Service Manager from First Hyundai responded on 07/06/2020

We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.
 


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

DD
Diane D.
Cumberland, RI
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2020 Category: Service
my experience.
Have always had great experiences since my first purchase. Honest and friendly. Thank you all.
Billy D., Service Manager from First Hyundai responded on 07/01/2020

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

TH
Thomas H.
Franklin, MA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2020 Category: Service
Great Service
Always ready when they say
Billy D., Service Manager from First Hyundai responded on 07/01/2020

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

JB
Joyce B.
Wrentham, MA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2020 Category: Service
Oil change worked out!
All went very efficiently and timely after it went into the stall. I had left and when I came back it had yet to be done. However, they took it right in and finished in record time. My service person was extremely friendly and professional and l was satisfied with all.
Billy D., Service Manager from First Hyundai responded on 07/01/2020

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

RD
Robert D.
Pawtucket, RI
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2020 Category: Service
My experience
First Hyundai is an excellent dealership to purchase a car from and have your vehicle serviced. The staff is courteous, friendly and knowledgeable. The service department goes above and beyond your expectations to ensure that you are satisfied. I highly recommend this dealership to friends and family.
Billy D., Service Manager from First Hyundai responded on 06/24/2020

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Attleboro, MA
2013 Hyundai Azera
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2020 Category: Service
Great Customer Service Experience
All encountered Personnel were helpful and professional. Great Customer Service Experience, as accustomed!!!
Billy D., Service Manager from First Hyundai responded on 06/23/2020

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

JC
James C.
Coventry, RI
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2020 Category: Service
great service
everybody is courterious
Billy D., Service Manager from First Hyundai responded on 06/22/2020

 We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

DD
Dolores D.
North Providence, RI
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2020 Category: Service
Staff
Staff very pleasant and knowledgeable.
Billy D., Service Manager from First Hyundai responded on 06/20/2020

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

KE
Kim E.
North Providence, RI
2012 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/17/2020 Category: Service
timely service,excellent staff
everything went as expected. Still waiting to hear from service department regarding the replacement of a steering bushing.
Billy D., Service Manager from First Hyundai responded on 06/19/2020

We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

YM
Yolanda M.
Attleboro, MA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2020 Category: Service
Happy
Took car back to have tires looked and and mentioned car felt like it was dragging. Leah made sure that everything was looked at and she called me to fill me in on what they did. Car feels much better and the drag is gone. Small one when going up a hill but in all much better. Thanks Leah for always answering all questions and checking into everything I ask.
Billy D., Service Manager from First Hyundai responded on 06/19/2020

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340