Overview

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5

2907 Reviews

ReScore Reviews™ (45)

ReScore
Overall Rating 3.0666629/5Overall Rating 3.0666629/5Overall Rating 3.0666629/5rating 3.0666629rating 3.0666629
Original
Overall Rating 2.111112/5Overall Rating 2.111112/5rating 2.111112rating 2.111112rating 2.111112
89% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


Verified Customer
Rehoboth, MA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Great service!
Once again, I was delighted with the service provided by First Hyundai of North Attleboro. The staff was very caring and made sure that I fully understood the work that was to be done to my Hyundai.

ZM
Zito M.
East Providence, RI
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Caring Staff
A staff member took the time to explain all my options.
Billy D., Service Manager from First Hyundai responded on 03/18/2019

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

RB
Robert B.
North Attleborough, MA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Organized, Professional and transparent
Service dpt and associates are a pleasure to work with
Billy D., Service Manager from First Hyundai responded on 03/18/2019

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Mansfield, MA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
First service with new vehicle
This was the first basic service for a new vehicle. It was performed quickly and at a very reasonable cost.
I was presently surprised to receive a video of the service and checkpoints.
Billy D., Service Manager from First Hyundai responded on 03/18/2019

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

CS
Catherine S.
Lincoln, RI
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Convenient
I was very happy with the service department.
Billy D., Service Manager from First Hyundai responded on 03/15/2019

 Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

MB
Mike B.
New Bedford, MA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Top notch service
This was the best experience I’ve ever had at a car dealership. Lia was amazing and kept me informed frequently. Definitely found where I’m bringing my car from now on. Thanks first Hyundai
Billy D., Service Manager from First Hyundai responded on 03/15/2019

 Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Cumberland, RI
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Customer service rep
My last service at this dealership was far from satisfactory. That had pretty much made me decide to go elsewhere for any future service. I had reluctantly gone back to address an issue that had not been resolved. I had the good fortune to deal with Angela this time around and was pleasantly surprised. She went above and beyond to address the problem and even took the initiative to look into options that were available for me. I was beyond pleased with the service and outcome. Needless to say I have decided to give the dealership another chance but will make sure that Angela is the person I deal with
Billy D., Service Manager from First Hyundai responded on 03/15/2019

 Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

DA
Donald A.
North Attleborough, MA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Friendly and Profesional
Great service and done efficiently in a timely manner. Angela helped me and made recommendations to me that was very helpful. She is very friendly too. Thanks, Don
Billy D., Service Manager from First Hyundai responded on 03/13/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

TS
Terri S.
North Dighton, MA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/12/2019 Category: Service
Another expensive trip to this location
The First For Life doesn't really give you anything as the actual appointments are very expensive to keep up the warranty
Billy D., Service Manager from First Hyundai responded on 03/13/2019

I would like to thank you for taking time and filling out the survey. I am sorry to see how low we scored on the survey. The survey is a reflection on the service advisor’s performance. We appreciate your feedback since it helps us improve. If you would like to rescore your advisor’s performance, I have sent you a rescore link. Our goal is your satisfaction.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

BP
Brenda P.
Woonsocket, RI
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/12/2019 Category: Service
Poor communication
It appears poor communication between staff/departments is acceptable, as well as poor communication to customers
Billy D., Service Manager from First Hyundai responded on 03/13/2019

I would like to thank you for taking time and filling out the survey. I am sorry to see how low we scored on the survey. The survey is a reflection on the service advisor’s performance. We appreciate your feedback since it helps us improve. If you would like to rescore your advisor’s performance, I have sent you a rescore link. Our goal is your satisfaction.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Glendale, RI
2019 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/12/2019 Category: Service
Oil change service
Everyone was very helpful and friendly. I’m happy with the service provided although I’d love to be out of there in less than an hour next time. Especially when having an appointment for just an oil change. I’m used to quickie drive-ups that are on my way home from work and take 15 minutes with a bonus free car wash.
Billy D., Service Manager from First Hyundai responded on 03/13/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

PM
Patrick M.
Warwick, RI
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Very good
Great
Billy D., Service Manager from First Hyundai responded on 03/13/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

GL
Gregory L.
Attleboro, MA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Great all around visit
My visit was for an oil change and tire rotation. I had some questions about updating the Nav system. The service rep did not know the answer immediately but she worked hard to get the info and provide it to me in the same day. I think she went above and beyond.
Billy D., Service Manager from First Hyundai responded on 03/13/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Foxborough, MA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/12/2019 Category: Service
Customer
The first for life oil change thing needs to be explained better. I already let my displeasure be known.
Billy D., Service Manager from First Hyundai responded on 03/13/2019

Neil,I apologize that we failed to properly explain our “First For Life Program” and the benefits that you will receive for being a loyal customer when you purchased your vehicle. The program was put into place to show our customers that we value their business and in return all we ask is that our customers stay loyal to us.  Here at First Auto Group we took what is most likely needed on vehicles in the New England area based on our experience, price shopping our competitors, and put it all together at a discounted price. Enrollment into the program is complimentary on all vehicles that we sell and to receive all our benefits that we offer we ask that you follow our maintenance schedule. We are giving you a lifetime engine guarantee on your vehicle and I hope you can understand that in order to give you that guarantee we need to be the only place to maintain your vehicle.  You are not required to be enrolled into this program and can opt out at any time. Again, we are not asking you to do anything above and beyond properly maintaining your vehicle.
• 
•I hope I answered all your questions but feel free to contact me if I have not


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
North Providence, RI
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Na
Na
Billy D., Service Manager from First Hyundai responded on 03/13/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

MC
Marc C.
Norton, MA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2019 Category: Service
Fast service, Excellent customer service
Thanks a lot
Billy D., Service Manager from First Hyundai responded on 03/11/2019

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Attleboro, MA
2013 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/09/2019 Category: Service
Hyundai Sonata Engine Check light does not go away - 4th time back to dealership for service in less than 3 months
Dealership attempts to provide reasonable service - but the quality of service needs improvement. Not sure why maintenance managers are not informed / involved when a vehicle comes back to service 4th time in less than 3 months for the same issue or problem. Dealership is not communicating manufacturer declared / known vehicle issues until they hear back from customers also. Steering wheel click noise is one of them - until I let them know they didn't check when the vehicle was given several time to their service. Please let the dealers know they have to provide information to customers and check with customers for these kind of manufacturer known issues.
Billy D., Service Manager from First Hyundai responded on 03/11/2019

We would like to thank you for taking time to fill out the survey.We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service into the future.If you would like to go over any issues, feel free to contact me at your earliest convenience at 508-699-4700 extension 1340 or email me bdepalma@firsthyundai.com. Our goal is your satisfaction.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
South Easton, MA
2015 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/09/2019 Category: Service
Excellent service
Good prompt service
Billy D., Service Manager from First Hyundai responded on 03/11/2019

 We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Attleboro, MA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019 Category: Service
Efficient service
Engine light came on at just about 12000 miles
Brought car in and found it was a defective thermostat that was replaced along with coolant car under warranty so replaced quickly even though I did not have appointment
Billy D., Service Manager from First Hyundai responded on 03/08/2019

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

LC
Ludie C.
Attleboro, MA
2012 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019 Category: Service
Good Service
I would have appreciated that they would call me about the status of my car instead of me calling them every other to see what's going.
Billy D., Service Manager from First Hyundai responded on 03/08/2019

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340