First Hyundai

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508-699-4700
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Overview

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5

(3,536 Reviews)
5 star
73%
4 star
13%
3 star
6%
2 star
2%
1 star
3%

ReScore Reviews™ (70)

ReScore
Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5
Original
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
89% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews

HL
Heidi L.
Blackstone, MA
2013 Hyundai Elantra
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/03/2021 Category: Service
9 weeks of waiting
They had my car for 9 weeks. I never felt like they really cared to get the work done in a timely manner. It took about 3 weeks for them to look at my car. They never offered me a loaner and left me without transportation for 9 weeks while continuing to brush me off with we’re working on it. Not a good experience!!
Billy D., Service Manager from First Hyundai responded on 03/03/2021

We would like to thank you for taking time and filling out the survey.If you would like to go over any issues, feel free to contact me at your earliest convenience at 508-699-4700 or email me bdepalma@firsthyundai.com. Our goal is your satisfaction.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340
Verified Customer
Central Falls, RI
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2021 Category: Service
Great staff & service
Very friendly & helpful staff - service is tops - is a great go to for getting an automobile - Very pleased
Recommended
Billy D., Service Manager from First Hyundai responded on 03/03/2021

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340
KM
Karen M.
Rehoboth, MA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/26/2021 Category: Service
A fan Hyundai
The waiting area does not follow CDC guidelines for safety and I felt uncomfortable waiting for my vehicle.
Recommended
Billy D., Service Manager from First Hyundai responded on 02/27/2021

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340
AR
Alicia R.
Sutton, MA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2021 Category: Service
They are great
Exceptional
Recommended
Billy D., Service Manager from First Hyundai responded on 02/26/2021

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340
DB
Doreen B.
Franklin, MA
2009 Hyundai Sonata
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2021 Category: Service
Problem fixed!
I was charged twice for a cabin air filter replacement because I had to take my car back in after hearing strange noises coming from around the cabin air filter area. I talked to Billy about the situation and I was credited for the second repair. The car is now fixed and I am a happy Hyundai owner.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/24/2021 Category: Service
Still love this place!
Been going to this place for over ten years. I would recommend First Hyundai.
Recommended
Billy D., Service Manager from First Hyundai responded on 02/25/2021

I would like to thank you for taking time and filling out the survey. If you would like to go over any issues, feel free to contact me at your earliest convenience at 508-699-4700. Our goal is your satisfaction.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340
Verified Customer
Cumberland, RI
2016 Hyundai Azera
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2021 Category: Service
Azera Service Visit
I bought my Azera (2nd one!) here in March 2016 and they have been servicing it ever since. My husband bought his Sonata here in 2018 - and he is happy as well. I would say my only (future) disappointment is that they have stopped producing the Azera.
Recommended
Billy D., Service Manager from First Hyundai responded on 02/26/2021

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340
SB
Sean B.
Mansfield, MA
2020 Hyundai Palisade
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/22/2021 Category: Service
2020 Palisade brought in 3 times for the same issue
I brought my 2020 Hyundai Palisade (which I bought from this dealership) three times before the fixed the problem of my radar sensor malfunctioning. This is a brand new vehicle it should not take 3 times to fix the problem
Billy D., Service Manager from First Hyundai responded on 02/24/2021

I would like to thank you for taking time and filling out the survey. I am sorry to see how low we scored on the survey. If you would like to go over any issues, feel free to contact me at your earliest convenience at 508-699-4700 extension 1340 or email me bdepalma@firsthyundai.com. Our goal is your satisfaction.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340
Verified Customer
Plainville, MA
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2021 Category: Service
Exceptional Service
Easy check-in. Quick process. Easy pick up. No hassles and friendly service personnel.
Recommended
Billy D., Service Manager from First Hyundai responded on 02/10/2021

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340
JB
Joyce B.
Wrentham, MA
2013 Hyundai Sonata
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/02/2021 Category: Service
Ok
Oil change done to satisfaction
Recommended
Billy D., Service Manager from First Hyundai responded on 02/10/2021

I would like to thank you for taking time and filling out the survey. I am sorry to see how low we scored on the survey. If you would like to go over any issues, feel free to contact me at your earliest convenience at 508-699-4700 extension 1340 or email me bdepalma@firsthyundai.com. Our goal is your satisfaction.

 


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340
CS
Craig S.
North Smithfield, RI
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2021 Category: Service
C. Schofield
Exceptional sales and serious people
Recommended
Billy D., Service Manager from First Hyundai responded on 02/10/2021

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340
DA
Donald A.
North Attleborough, MA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2021 Category: Service
Expert advice
Hyundai service is better than any local garages around including the expert advice given me.
Recommended
Billy D., Service Manager from First Hyundai responded on 02/10/2021

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340
SG
Susan G.
Plainville, MA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/15/2021
Poor Service
I have been going to this dealership for a few years now and lately they have problems coming through and making it right. Very disappointed and will never buy a car from them again. Customer service is out the window once you buy the car. Waiting 3 hours for an oil change is ridiculous. Not getting the car back in the same shape as when you dropped it off is ridiculous also. I've had it!! I wouldn't recommend this dealership.
Billy D., Service Manager from First Hyundai responded on 02/10/2021

I would like to thank you for taking time and filling out the survey. I am sorry to see how low we scored on the survey. If you would like to go over any issues, feel free to contact me at your earliest convenience at 508-699-4700 extension 1340 or email me bdepalma@firsthyundai.com. Our goal is your satisfaction.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340
BA
Bruce A.
Acushnet, MA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2021 Category: Service
Someone who listened and cared
It was refreshing to find Benjamin Smith who helped me that day with my service problem. He was most professional and courteous and listened to my description of the problem and after taking the vehicle for a test drive was able to get my vehicle back into the service department to fix the problem. He went above and beyond to get my vehicle repaired after the service department recommended I wait until the problem got worse so they could find the problem. Thanks to him I was able to get it fixed while I w@s there and not have to go back another time.
Thank You Ben Smith
Recommended
Billy D., Service Manager from First Hyundai responded on 02/10/2021

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340
SB
Sean B.
Mansfield, MA
2020 Hyundai Palisade
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/31/2020 Category: Service
2020 Palisade
I cannot give a good review because I brought my 2020 Hyundai Palisade in for service on a malfunctioning sensor and got the vehicle back with the exact same issue I had when I dropped it off for service
Billy D., Service Manager from First Hyundai responded on 01/02/2021

I would like to thank you for taking time and filling out the survey.If you would like to go over any issues, feel free to contact me at your earliest convenience at 508-699-4700 extension 1340. Our goal is your satisfaction.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340
CS
Charles S.
Wrentham, MA
2019 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/20/2020 Category: Service
Top notch service organization
From check in to check out First Hyundai everyone is courteous and professional.
Recommended
Billy D., Service Manager from First Hyundai responded on 12/29/2020

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340