Overview

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5

(3,546 Reviews)

ReScore Reviews™ (74)

ReScore
Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5
Original
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
89% Would Recommend
100% Business Response
Latest Review 11 days ago

Reviews


Verified Customer
Pawtucket, RI
2018 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/30/2021 Category: Service
Good service
Please see my previous comment
Billy D., Service Manager from First Hyundai responded on 05/03/2021

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

LL
Lynn L.
Mansfield, MA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2021 Category: Service
Door Locks 2016 Tucson
I’m upset that the drivers door lock isn’t working right and is not covered on my 2016 Tucson. The replacement is $240. reading from the internet it is a common Hyundia problem.
Billy D., Service Manager from First Hyundai responded on 04/20/2021

We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

KC
Kim C.
North Attleborough, MA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2021 Category: Service
Was fast service
Always fun running into Chris my salesman! Super nice funny as hell. Oil change was quick
Billy D., Service Manager from First Hyundai responded on 04/20/2021

We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

FM
Francis M.
Pawtucket, RI
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2021 Category: Service
Service rating
Again, I have been treated very professionally and service has been performed in a timely manner.
Billy D., Service Manager from First Hyundai responded on 04/12/2021

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

RC
Robert C.
North Attleborough, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2021 Category: Service
Great dealership
Great service and professional
Billy D., Service Manager from First Hyundai responded on 03/30/2021

We would like to thank you for taking time to filling out the survey. Our sincere thanks for your valued business. We appreciate having you as our customer and look forward to serving you again.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

JK
James K.
Norton, MA
2010 Hyundai Sonata
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/26/2021 Category: Service
Usually superior
Usually superior service
This time communication fell through the cracks
Billy D., Service Manager from First Hyundai responded on 03/26/2021

I would like to thank you for taking time and filling out the survey. I am sorry to see how low we scored on the survey. Feel free to contact me at your earliest convenience at 508-699-4700


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

WW
William W.
Norwood, MA
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2021 Category: Service

Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/23/2021 Category: Service
Billy D., Service Manager from First Hyundai responded on 03/24/2021

I would like to thank you for taking time and filling out the survey.If you would like to go over any issues, feel free to contact me at your earliest convenience at 508-699-4700 extension 1340 or email me bdepalma@firsthyundai.com. Our goal is your satisfaction.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340
Billy D., Service Manager from First Hyundai responded on 03/24/2021

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI.

We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service into the future.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

WT
Wendelyn T.
Foxborough, MA
2020 Hyundai Sonata
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/22/2021 Category: Service
Billy D., Service Manager from First Hyundai responded on 03/23/2021

CUSTOMER AND SERVICE MANAGER SPOKE TODAY WAITING FOR A LOANER TO RETURN. SO WE CAN GET THE VEHICLE BACK INTO THE SHOP.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Cranston, RI
2019 Hyundai Kona
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/16/2021 Category: Service
If I didnt HAVE to go there, I wouldnt.
Ive gotta three cars from this place and each one has been a problem of some sort. This will be my last time doing business with them. I just had to get my 2019 car towed bc it wont start after they just performed service on it. Angry doesnt begin to describe how I feel and dont even get me started on my other vehicle purchased there. Have had a issue since day one thats still had not been resolved we just gave up going and wasting time.
Billy D., Service Manager from First Hyundai responded on 03/20/2021

I would like to thank you for taking time and filling out the survey. I am sorry to see how low we scored on the survey. If you would like to go over any issues, feel free to contact me at your earliest convenience at 508-699-4700 extension 1340 or email me bdepalma@firsthyundai.com. Our goal is your satisfaction.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

WS
William S.
Foxboro, MA
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/14/2021 Category: Service
Billy D., Service Manager from First Hyundai responded on 03/15/2021

I would like to thank you for taking time and filling out the survey. If you would like to go over any issues, feel free to contact me at your earliest convenience at 508-699-4700. Our goal is your satisfaction.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Cumberland, RI
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/12/2021 Category: Service
very clean and with a friendly staff
the service work was good so far no problem. The time it took to get my warranty refund back was longer than I expected.
Billy D., Service Manager from First Hyundai responded on 03/15/2021

We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Smithfield, RI
2012 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2021 Category: Service
The Staff
The Staff's helpfulness and knowledge of my car's issues were very comforting.
Billy D., Service Manager from First Hyundai responded on 03/11/2021

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Seekonk, MA
2010 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2021 Category: Service
Hyundai service review
good service, helpful personnel
Billy D., Service Manager from First Hyundai responded on 03/11/2021

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

HL
Heidi L.
Blackstone, MA
2013 Hyundai Elantra
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/03/2021 Category: Service
9 weeks of waiting
They had my car for 9 weeks. I never felt like they really cared to get the work done in a timely manner. It took about 3 weeks for them to look at my car. They never offered me a loaner and left me without transportation for 9 weeks while continuing to brush me off with we’re working on it. Not a good experience!!
Billy D., Service Manager from First Hyundai responded on 03/03/2021

We would like to thank you for taking time and filling out the survey.If you would like to go over any issues, feel free to contact me at your earliest convenience at 508-699-4700 or email me bdepalma@firsthyundai.com. Our goal is your satisfaction.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Central Falls, RI
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2021 Category: Service
Great staff & service
Very friendly & helpful staff - service is tops - is a great go to for getting an automobile - Very pleased
Billy D., Service Manager from First Hyundai responded on 03/03/2021

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340