ReScore Reviews™ (23)

ReScore
Overall Rating 3.3043448/5Overall Rating 3.3043448/5Overall Rating 3.3043448/5rating 3.3043448rating 3.3043448
Original
Overall Rating 2.09091/5Overall Rating 2.09091/5rating 2.09091rating 2.09091rating 2.09091
89% Would Recommend
100% Business Response
Latest Review about 11 hours ago
Ross W. on 10/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Poor customer scheduling"
.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/18/2017 03:16 PM
Tina W. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
I just had my 10,000 mile service and an interior detail. They have a shuttle service so that you aren't stuck waiting around and I really appreciated that. I'm extremely happy with my car and happy with the people taking care of my car :)
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/18/2017 12:31 PM
DEBORAH C. on 10/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"pay attention to detail"
I had the cabin filter changed on this visit and when I turned the fan on my way home I heard a unusual sound that my husband found to be leafs in the housing, which he cleaned out and now works fine. The mechanic should have done a simple test of turning on the fan to hear for anything out of place. This sound was not present, prior to the work done. No big deal I still give you a 10 and will return for all maintenance and or repairs.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/18/2017 12:16 PM
Edward D. on 10/18/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"they do what they're supposed to do in a timely manner"
Very good
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/18/2017 07:15 AM
Bartley F. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional courtesy "
Workers very polite., professional
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 08:00 PM
Verified Customer on 10/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"great service"
Professional and fast service
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/17/2017 06:04 PM
Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service department"
Work was completed in a timely manner service department addressed all issues quickly and with courtesy.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 03:57 PM
Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service "
Service was completed in a timely manner
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/17/2017 09:23 AM
Verified Customer on 10/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Clean facility friendly service "
Service was an hour later than promised
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/17/2017 06:34 AM
Ron L. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Prequel "
Very friendly
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/16/2017 07:51 PM
Billy D., Service Manager at First Hyundai responded on 10/17/2017

 We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services. If you would like to go over any issues, feel free to contact me at your earliest convenience at 508-699-4700 extension 1340 or email me bdepalma@firsthyundai.com. Our goal is your satisfaction.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340
Verified Customer on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service and warranty "
It’s a busy dealership with great service
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/16/2017 06:17 PM
Billy D., Service Manager at First Hyundai responded on 10/17/2017

 We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services. If you would like to go over any issues, feel free to contact me at your earliest convenience at 508-699-4700 extension 1340 or email me bdepalma@firsthyundai.com. Our goal is your satisfaction.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340
Verified Customer on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service "
Service was excellent and done on time.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/16/2017 05:00 PM
Billy D., Service Manager at First Hyundai responded on 10/17/2017

 We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services. If you would like to go over any issues, feel free to contact me at your earliest convenience at 508-699-4700 extension 1340 or email me bdepalma@firsthyundai.com. Our goal is your satisfaction.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340
Bradford L. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service comments"
Great dealership. Have purchased 4 cars and will buy another. it is the service department that is superb.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/15/2017 07:28 PM
Billy D., Service Manager at First Hyundai responded on 10/16/2017

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services. If you would like to go over any issues, feel free to contact me at your earliest convenience at 508-699-4700 extension 1340 or email me bdepalma@firsthyundai.com. Our goal is your satisfaction.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340
Alan V. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"!st oil change"
1st oil change went well
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/05/2017
Service Type: Repair
Review Created: 10/14/2017 02:29 PM
Billy D., Service Manager at First Hyundai responded on 10/16/2017

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services. If you would like to go over any issues, feel free to contact me at your earliest convenience at 508-699-4700 extension 1340 or email me bdepalma@firsthyundai.com. Our goal is your satisfaction.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340
Bryn Y. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"First service "
I called to set up the appointment, it was easy to work the availability into my schedule. I had to switch it after I scheduled and it was easy. Everyone was professional and courteous. I love that I got a free car wash too! Perfect!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/13/2017 07:56 PM
Billy D., Service Manager at First Hyundai responded on 10/14/2017

 We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services. If you would like to go over any issues, feel free to contact me at your earliest convenience at 508-699-4700 extension 1340 or email me bdepalma@firsthyundai.com. Our goal is your satisfaction.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340
Mary B. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine Visit to First Hyundai"
I brought my Sonata in for routine service, which was efficient and complete. The service person who took care of me was very pleasant and helpful. I was able to get an appointment at the day and time I requested. It was a successful and pleasant visit.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/13/2017 05:26 PM
Billy D., Service Manager at First Hyundai responded on 10/14/2017

 We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services. If you would like to go over any issues, feel free to contact me at your earliest convenience at 508-699-4700 extension 1340 or email me bdepalma@firsthyundai.com. Our goal is your satisfaction.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340
Jeremy N. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Amazing customer service"
I won't see anyone but Tiffany as a service agent she was amazing! She listened to everything and made sure she had the mechanic look into the concern I had for the noise I was hearing with my wheels while driving. The last guy I dealt with told me to break harder and it would fix it. Tiffany actually took the time to ask me what I was hear and when and they found out my back wheel rotors needed to be resurfaced. She was absolutely wonderful!
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/13/2017 05:11 PM
Billy D., Service Manager at First Hyundai responded on 10/14/2017

 We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services. If you would like to go over any issues, feel free to contact me at your earliest convenience at 508-699-4700 extension 1340 or email me bdepalma@firsthyundai.com. Our goal is your satisfaction.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340
John L. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"a"
a
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/13/2017 04:39 PM
Billy D., Service Manager at First Hyundai responded on 10/14/2017

 We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services. If you would like to go over any issues, feel free to contact me at your earliest convenience at 508-699-4700 extension 1340 or email me bdepalma@firsthyundai.com. Our goal is your satisfaction.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340
Verified Customer on 10/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Oil change & sticker"
Wish it didn't take 1 hour and a half.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/13/2017 03:25 PM
Billy D., Service Manager at First Hyundai responded on 10/14/2017

 We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services. If you would like to go over any issues, feel free to contact me at your earliest convenience at 508-699-4700 extension 1340 or email me bdepalma@firsthyundai.com. Our goal is your satisfaction.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340
Stephen B. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thank you"
Service was fast and efficient
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/13/2017 01:42 PM
Billy D., Service Manager at First Hyundai responded on 10/14/2017

 We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services. If you would like to go over any issues, feel free to contact me at your earliest convenience at 508-699-4700 extension 1340 or email me bdepalma@firsthyundai.com. Our goal is your satisfaction.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340
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