Overview

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

3185 Reviews

ReScore Reviews™ (51)

ReScore
Overall Rating 3.0196102/5Overall Rating 3.0196102/5Overall Rating 3.0196102/5rating 3.0196102rating 3.0196102
Original
Overall Rating 2.1372576/5Overall Rating 2.1372576/5rating 2.1372576rating 2.1372576rating 2.1372576
89% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


Verified Customer
Cumberland, RI
2007 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019 Category: Service
Good Hyundai dealer
Nick D is a great mechanic! Very pleased!

MF
Marcia F.
Norton, MA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Regarding the drivers side seat controls
Angela was most and always so helpful....

DB
Deborah B.
Warwick, RI
2013 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/16/2019 Category: Service
na
naf

Verified Customer
Plainville, MA
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Friendly service
Not only was my car competently serviced, but I was also provided with a shuttle ride when the car was finished. Angela, my service liaison, was great!

JW
Jason W.
Uxbridge, MA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Oil change
Always a pleasure getting my oil change at first Hyundai

MG
Michael G.
Franklin, MA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Regular maintenance
Service is great, no hidden extras on service plan, everybody was kind and courteous

Couldn’t be happier

RC
Robert C.
North Attleborough, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Excellent. Service : trustworthy : staff very attentive
First Hyundai is a excellent dealership
Good pricing
Excellent Service
Great staff
Billy D., Service Manager from First Hyundai responded on 08/14/2019

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Central Falls, RI
2017 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/13/2019 Category: Service
Service department
The service dept. needs to do routine maintenance in a timely manner when you have an appointment. Over 2 hours for an oil change/ tire rotation is not acceptable. My time is valuable.
Billy D., Service Manager from First Hyundai responded on 08/14/2019

I would like to thank you for taking time and filling out the survey. Our goal is your satisfaction. I am sorry to see how low we scored on the survey earning only 3 stars. The survey is a reflection on the service advisor’s performance. Our goal is your satisfaction. We appreciate your feedback since it helps us improve our service and your experience. please let us know what we could have done better to earn 5 stars. We look forward to seeing you for future service and you please be on the lookout for another survey that will allow you to rescore us.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

GR
George R.
Franklin, MA
2012 Hyundai Elantra Touring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Service
Lia Ralph and Billy were great. Thank you.......
Billy D., Service Manager from First Hyundai responded on 08/13/2019

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

NR
Nancy R.
South Easton, MA
2015 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Buy your next car here!!
Great service plan when you purchase a car there.
Billy D., Service Manager from First Hyundai responded on 08/10/2019

 We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Attleboro, MA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
SERVICE EFFICIENT, COMPLETE AND QUICK
GOOD SERVICE
Billy D., Service Manager from First Hyundai responded on 08/10/2019

 We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
North Providence, RI
2016 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2019 Category: Service
Disappointed
Disappointed
Billy D., Service Manager from First Hyundai responded on 08/10/2019

I would like to thank you for taking time and filling out the survey.If you would like to go over any issues, feel free to contact me at your earliest convenience at 508-699-4700 extension 1340 or email me bdepalma@firsthyundai.com. Our goal is your satisfaction.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

MR
Michael R.
Woonsocket, RI
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2019 Category: Service
Very professional and curteous
A great dealership where service doesn`t end after the sale.
Billy D., Service Manager from First Hyundai responded on 08/08/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Attleboro, MA
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Great
Their second to none customer service
Billy D., Service Manager from First Hyundai responded on 08/07/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

LP
Lauren P.
Pawtucket, RI
2006 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Great Customer Service
Lisa took care of me right away. She explained in detail what the problem was and how long it would take to receive the part needed. Thank you, Lisa!
Billy D., Service Manager from First Hyundai responded on 08/07/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
North Attleborough, MA
2018 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Title
The service was friendly professional and quick. I just don’t want to be badgered into filling out a survey after every visit so quit sending them to me.
Billy D., Service Manager from First Hyundai responded on 08/07/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

TD
Thomas D.
Attleboro, MA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Battery Replacement
The service could not have been better. I did not have an appointment however the lady that handled my service was excellent. She knew I needed a battery and it needed to be replaced that day. I had triple AAA jump my car and I asked them for a quote on the battery and it was $235.00. First Hyundai charged me $303.00 for the battery and install. I would have hoped the price would have been better at the place where I bought and have my car serviced. That is my only disappointment.
Billy D., Service Manager from First Hyundai responded on 08/07/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Deerfield Beach, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/05/2019 Category: Service
Sandra c
All went well!!!
Billy D., Service Manager from First Hyundai responded on 08/07/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

RM
Richard M.
Attleboro, MA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2019 Category: Service
my service visit
I would like to take this time to thank Angela Kiesman for her outstanding customer service. Hyundai is lucky to have an employee like Angela who is dedicated to helping her customers solve their problems. I hope in the future she is the one to assist me with any problems we have with our vehicle. Thank you again, Angela.
Billy D., Service Manager from First Hyundai responded on 08/05/2019

We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

NO
Nagaraju O.
Attleboro, MA
2013 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/02/2019 Category: Service
Sonata 2.0T check engine light - emission issues back to the dealer service for successful sixth time
Definitely appreciate the attention both the service reception and mechanics trying to provide to my vehicle. But I feel they need expert advice from Hyundai-USA to sort out issues like this. The title speaks of the reliability that we can place on the Hyundai engines - is there anything else I need to say!
Billy D., Service Manager from First Hyundai responded on 08/05/2019

I would like to thank you for taking time and filling out the survey. Our goal is your satisfaction. I am sorry to see how low we scored on the survey earning only 3 stars. The survey is a reflection on the service advisor’s performance. Our goal is your satisfaction. We appreciate your feedback since it helps us improve our service and your experience. please let us know what we could have done better to earn 5 stars. We look forward to seeing you for future service and you please be on the lookout for another survey that will allow you to rescore us.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340