Overview

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

3190 Reviews

ReScore Reviews™ (51)

ReScore
Overall Rating 3.0196102/5Overall Rating 3.0196102/5Overall Rating 3.0196102/5rating 3.0196102rating 3.0196102
Original
Overall Rating 2.1372576/5Overall Rating 2.1372576/5rating 2.1372576rating 2.1372576rating 2.1372576
89% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


CB
CAROL B.
Mansfield, MA
2007 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2014 Category: Service
Friendly people
The service was great from start to finish
Billy D., Service Manager from First Hyundai responded on 08/12/2014

We appreciate your business and look forward to serving you in the future.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340


EB
EMILY B.
Foxborough, MA
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2014 Category: Service
people
great experience
Billy D., Service Manager from First Hyundai responded on 08/12/2014

We appreciate your business and look forward to serving you in the future.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340


LR
LISA R.
Woonsocket, RI
2011 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/02/2014 Category: Service
Every time I come here they screw something up
I'm too aggravated to type the whole story here. Just be careful with this

SD
STEPHEN D.
Attleboro, MA
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2014 Category: Service
Work done as planned, on schedule
Routine oil chg, recall work (undercoating), and a/c repair (ordered parts and finished work 1 week later). well done to Service and Parts ! steve d
Billy D., Service Manager from First Hyundai responded on 08/12/2014

We appreciate your business and look forward to serving you in the future.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340


RA
ROBERT A.
Burrillville, RI
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2014 Category: Service
Customer service
Service department is excellent they make you feel important to their business and make every effort to satisfy the customer.
Billy D., Service Manager from First Hyundai responded on 07/25/2014

 

We appreciate your business and look forward to serving you in the future.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340


SD
STEPHANIE D.
Worcester, MA
2011 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/24/2014 Category: Service
Service Desk Snark
If you were in the mood for getting talked down to and eyes rolled at you, stop on by.

EW
EDWARD W.
North Providence, RI
2014 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/23/2014 Category: Service
Bad Customer Service
I just purchased a new 2014 Sonata a week prior but on the drivers side rocker panel there was some paint missing. I brought it back to the dealership and they gave me a car to use which was great. However it took exactly a week to get the car back. I was told the car would be cleaned and look like new again also. Well not the case at all. The car had overspray of clearcoat which made the paint all rough., The car was not clean at all and the left front wheel had dirt all over it as well. I showed the service manager the issues and he said the paint was supposed to be rough on the rocker panel. I said really i don't think so and go over to the other side of the car and feel the texture and he said yes i guess u are correct. Well give me a few minutes i will have the car cleaned up and buff out the extra clearcoat overspray if i have a minute and i said sure. It took and hour and the car looked great. But i left the dealership around 430 and on my way home there were some extra screws all rusty in the cup holder i was not happy. I called back and left a message for the service manager and i would have thought a phone call back the next day but NO call at all. Very poor customer service.

SS
SEAN S.
Attleboro, MA
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2014 Category: Service
the nice, friendly people that work there
The work was done quick, done well, and the waiting area was comfortable.
Billy D., Service Manager from First Hyundai responded on 07/23/2014

We appreciate your business and look forward to serving you in the future.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340


TL
TIFFANY L.
Woonsocket, RI
2011 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/17/2014 Category: Service
Poor
Will never go there again. Service was horrible. Went in with one problem and came out another problem.

PD
PAULA D.
Cumberland, RI
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2014 Category: Service
Excellent service
Went in for oil change..very helpful.made recommendations..very quick and speedy service
Billy D., Service Manager from First Hyundai responded on 07/16/2014

Our sincere thanks for your valued business. We appreciate having you as our customer and look forward to serving you again.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340


JD
JOHN D.
Cumberland, RI
2010 Hyundai Elantra Touring
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/10/2014 Category: Service
Not perfect
I paid over $350 for the 30K service and my a/c stopped working. Coincidence? Maybe.
Billy D., Service Manager from First Hyundai responded on 07/16/2014

SORRY THAT YOUR A/C STOPPED WORKING AFTER YOUR VEHICLE WAS IN FOR SERVICE. THE 30K SERVICE DOES NOT DO ANYTHING WITH THE A/C. IT LOOKS LIKE YOU HAVE ALREADY RETURNED TO GET YOUR A/C LOOKED AND FIX. IF YOU HAVE ANY QUESTION PLEASE CALL ME.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340


PG
PAUL G.
East Providence, RI
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2014 Category: Service
Flexible hours and friendly people
Flexible hours and friendly people
Billy D., Service Manager from First Hyundai responded on 07/16/2014

We appreciate your business and look forward to serving you in the future.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340


JS
JENNIFER S.
Lincoln, RI
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2014 Category: Service
makes you feel special
I purchased my first car at First Hyundai and they were the only dealership to take me seriously as a young buyer. Their service department is knowledgeable and friendly.
Billy D., Service Manager from First Hyundai responded on 07/10/2014

We appreciate your business and look forward to serving you in the future.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340


AK
ANTHONY K.
North Attleborough, MA
2011 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2014 Category: Service
Service Staff
They're awesome!
Billy D., Service Manager from First Hyundai responded on 07/10/2014

We appreciate your business and look forward to serving you in the future.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340


TH
TANYA H.
Woonsocket, RI
2005 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2014 Category: Service
Good Dealership close to home
I utilize this dealership since it's close to home. I didn't buy my vehicle here but other than having to remind them about my extended warranty, I have no complaints. Friendly. Fair. Informative. Done right first time.
Billy D., Service Manager from First Hyundai responded on 07/10/2014

We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service into the future.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340


JF
JEANNE F.
Cumberland, RI
2008 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2014 Category: Service
Shuttle Service
I knew my car needed more service than usual and would take time. I was shuttled to my place of work and back!
Billy D., Service Manager from First Hyundai responded on 07/01/2014

Your loyalty as a customer is very much appreciated


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340


JM
JACQUELINE M.
2009 Hyundai Elantra Touring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2014 Category: Service
Served me well every time!
First Hyundai of North Attleboro has been giving me good service for years now and I have yet to be disappointed!
Billy D., Service Manager from First Hyundai responded on 06/27/2014

We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service into the future.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340


FL
FOYE L.
Norfolk, MA
2012 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2014 Category: Service
friendly and clean
Love the car !
Billy D., Service Manager from First Hyundai responded on 06/27/2014

We appreciate your business and look forward to serving you in the future.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340


WM
WENDY M.
2010 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2014 Category: Service
the hours
comfortable . helpful people .
Billy D., Service Manager from First Hyundai responded on 06/27/2014

We appreciate your business and look forward to serving you in the future.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340


JH
JILL H.
North Attleborough, MA
2006 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2014 Category: Service
customer service
First Hyundai went above and beyond to help me out.
Billy D., Service Manager from First Hyundai responded on 06/27/2014

We appreciate your business and look forward to serving you in the future.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340