Overview

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

3148 Reviews

ReScore Reviews™ (50)

ReScore
Overall Rating 3.039999/5Overall Rating 3.039999/5Overall Rating 3.039999/5rating 3.039999rating 3.039999
Original
Overall Rating 2.12/5Overall Rating 2.12/5rating 2.12rating 2.12rating 2.12
89% Would Recommend
100% Business Response
Latest Review about 11 hours ago

Reviews


JB
Jeanne B.
Cumberland, RI
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Fast "walk-in" service
I suspected that I needed a new battery, so immediately after getting a "jump start" I drove straight to First Hyundai. Was seen immediately upon arrival, vehicle's systems were inspected which verified the need for a new battery. The work was completed efficiently, and I was on my way long before I had expected to be! Great job!! (Too bad batteries are so expensive these days, but I suspect these new ones are far better for the environment, which I do appreciate).
Billy D., Service Manager from First Hyundai responded on 06/07/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and kind words. We look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

PP
Paul P.
Westerly, RI
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Oil and maintenance on my 2014 Sonata.
Very friendly and courteous and efficient nice to deal with.
Billy D., Service Manager from First Hyundai responded on 06/07/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and kind words. We look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

JC
Joyce C.
Cumberland, RI
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2019 Category: Service
Thanks
Just before a road trib the check engine light came on. The service dept. took care it quickly.
Billy D., Service Manager from First Hyundai responded on 06/07/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and kind words. We look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
North Attleborough, MA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Great Customer Service
Great Customer Service and Service Video shared so added clarity!!
Billy D., Service Manager from First Hyundai responded on 06/07/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and kind words. We look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

GP
Gary P.
Cumberland, RI
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
oil change
quick service while you watch tv and they provide free snacks while you wait.
Billy D., Service Manager from First Hyundai responded on 06/07/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and kind words. We look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Shrewsbury, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Oil Change
Service was quick. I was in and out in no time.
Billy D., Service Manager from First Hyundai responded on 06/07/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and kind words. We look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Wrentham, MA
2017 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Great!
First Hyundai is great. They are always on top of what needs to be done on the car when I bring it in.
Billy D., Service Manager from First Hyundai responded on 06/06/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and kind words. We look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Swansea, MA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
A
A
Billy D., Service Manager from First Hyundai responded on 06/05/2019

 We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

MS
Martin S.
Mansfield, MA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Love first for life program
First for life program is a great savings program
Billy D., Service Manager from First Hyundai responded on 06/05/2019

 We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

DB
Diane B.
Bellingham, MA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Great Service, Great People, Great Product!
Easy in and out. Service advisers are the best. Most friendly people to deal with. Service manager will take the time to explain to you any issues you might have with your vehicle. First for life is a good deal if you are going to keep your vehicle for any length of time. Overall great place to buy and service your car!
Billy D., Service Manager from First Hyundai responded on 06/05/2019

 We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Pawtucket, RI
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
recent routine maint.
Friendly greeting. All questions answered thoroughly and with a smile. Service completed in a timely fashion. Very satisfied.
Billy D., Service Manager from First Hyundai responded on 06/05/2019

 We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Mansfield, MA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019 Category: Service
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Billy D., Service Manager from First Hyundai responded on 06/05/2019

 We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

AD
Annalisa D.
Cumberland, RI
2013 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/03/2019 Category: Service
Follow thru
I have dealing with this dealership since 2013
Billy D., Service Manager from First Hyundai responded on 06/04/2019

I would like to thank you for taking time and filling out the survey. Our goal is your satisfaction. I am sorry to see how low we scored on the survey earning only 2 stars. The survey is a reflection on the service advisor’s performance. Our goal is your satisfaction. We appreciate your feedback since it helps us improve our service and your experience. please let us know what we could have done better to earn 5 stars. We look forward to seeing you for future service and you please be on the lookout for another survey that will allow you to rescore us.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Mansfield, MA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2019 Category: Service
Great job
First Hyundai did great.
Billy D., Service Manager from First Hyundai responded on 06/03/2019

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
North Kingstown, RI
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2019 Category: Service
Thanks!
Your staff is always helpful and friendly, especially Lisa in Service. Give that girl a raise! 😁. Thanks so much!
Billy D., Service Manager from First Hyundai responded on 06/03/2019

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
North Attleborough, MA
2011 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/31/2019 Category: Service
Service
Service
Billy D., Service Manager from First Hyundai responded on 06/03/2019

We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Attleboro, MA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
courteous, efficient
Robert handled my service paperwork , explained before and after what services would be provided and total costs under my First maintenance agreement schedule
Billy D., Service Manager from First Hyundai responded on 06/03/2019

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

GD
George D.
Forestdale, RI
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
Great people
Everyone helpful and tpok good care of me
Billy D., Service Manager from First Hyundai responded on 05/31/2019

We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

RD
Robert D.
Pawtucket, RI
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2019 Category: Service
My
First Hyundai is an outstanding dealership to have your vehicle serviced. The Hyundai Elantra is truly an outstanding vehicle in every way that is a pleasure to own and drive. I highly recommend this car and this dealership to friends and family.
Billy D., Service Manager from First Hyundai responded on 05/31/2019

We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

RM
Ryan M.
North Smithfield, RI
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
Always great service
Always get great service here.
Billy D., Service Manager from First Hyundai responded on 05/29/2019

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340