Overview

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

3148 Reviews

ReScore Reviews™ (50)

ReScore
Overall Rating 3.039999/5Overall Rating 3.039999/5Overall Rating 3.039999/5rating 3.039999rating 3.039999
Original
Overall Rating 2.12/5Overall Rating 2.12/5rating 2.12rating 2.12rating 2.12
89% Would Recommend
100% Business Response
Latest Review about 11 hours ago

Reviews


LC
Linda C.
Attleboro, MA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
Recent Service
Very pleased with my recent service appt. Done much quicker than I expected.
Billy D., Service Manager from First Hyundai responded on 05/07/2019

We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Pawtucket, RI
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
Good Service
Prompt service, customer service personnel friendly, all around cheerful atmosphere.
Billy D., Service Manager from First Hyundai responded on 05/07/2019

We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Mansfield, MA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2019 Category: Service
Great place, great cars
Highly recommend.
Billy D., Service Manager from First Hyundai responded on 05/06/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Norton, MA
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2019 Category: Service
First is Best
Convenient scheduling and drop-off
Professional and friendly staff
Great service and prices
Don't try to up sell unnecessary work

They go the extra mile
Billy D., Service Manager from First Hyundai responded on 05/06/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Norwood, MA
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/04/2019 Category: Service
Helpful staff
Quick check in
Billy D., Service Manager from First Hyundai responded on 05/06/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

BP
Barbara P.
Greenville, RI
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2019 Category: Service
Very competent personal as usual.
Extremely helpful. Knowledgeable personal.
Billy D., Service Manager from First Hyundai responded on 05/06/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

PC
Paul C.
North Providence, RI
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/03/2019 Category: Service
Dishonest Deceitful Service Management
I think the title says it all
Billy D., Service Manager from First Hyundai responded on 05/06/2019

THAK YOU FOR THE KIND WORDS


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Cumberland, RI
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019 Category: Service
Great Customer Service
Staff is very attentive and does its best to satisfy the customer.
Billy D., Service Manager from First Hyundai responded on 05/06/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
North Providence, RI
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019 Category: Service
N
N
Billy D., Service Manager from First Hyundai responded on 05/03/2019

We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.
 


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Plainville, MA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
Okay
Okay
Billy D., Service Manager from First Hyundai responded on 05/03/2019

We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.
 


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

ST
Susan T.
Medway, MA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
Brakes front
Thank you for taking the timers fit me in with new front brakes had rear ones done a few weeks back
Wish I had coupon for doing rear brakes
Got a good deal with the hyundai coupon for brakes service
Lisa was a big help
Thank you Lisa!😊🐶🐾
Billy D., Service Manager from First Hyundai responded on 05/03/2019

We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.
 


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

TB
Therese B.
Woonsocket, RI
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2019 Category: Service
good job.
everyone did a good job.
Billy D., Service Manager from First Hyundai responded on 05/01/2019

We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.
 


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Franklin, MA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2019 Category: Service
friendly and convelient
Great place friendly service people and always get it right the first time
Billy D., Service Manager from First Hyundai responded on 05/01/2019

We would like to thank you for taking time to filling out the survey. We thank you for your patronage and look forward to seeing you for future services.
 


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

DH
Denise H.
Franklin, MA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2019
Customer service
Angela Kiesman is terrific at her job. Service people did a good job also.
Billy D., Service Manager from First Hyundai responded on 05/06/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

DV
Dawn V.
Taunton, MA
2017 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Service
Great customer service and communication
I had a Saturday afternoon appointment and I was expecting to spend the entire afternoon waiting. However, the turnaround time for my appointment was just about what they had estimated.

The people were over the top friendly, helpful and pleasant to work with. I will definitely be going back to First Hyundai for service.
Billy D., Service Manager from First Hyundai responded on 05/01/2019

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

AF
Adam F.
Hampton, CT
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Service
Great service
On time taking me in, and fast reliable service
Billy D., Service Manager from First Hyundai responded on 05/01/2019

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
North Providence, RI
2014 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/30/2019 Category: Service
Decent
Nothing special about this place but it’s certainly not terrible. They definitely don’t go above and beyond if that’s what you’re looking for.
Billy D., Service Manager from First Hyundai responded on 05/01/2019

 I would like to thank you for taking time and filling out the survey. Our goal is your satisfaction. I am sorry to see how low we scored on the survey earning only 3 stars. The survey is a reflection on the service advisor’s performance. Our goal is your satisfaction. We appreciate your feedback since it helps us improve our service and your experience. please let us know what we could have done better to earn 5 stars. We look forward to seeing you for future service and you please be on the lookout for another survey that will allow you to rescore us.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

CK
Christine K.
Foxborough, MA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Service
Went above & beyond!
I had a problem with my car & the service representatives went above & beyond to assist me. They made sure I was kept updated throughout the process. Very satisfied customer!
Billy D., Service Manager from First Hyundai responded on 05/01/2019

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

NS
Neal S.
Cherry Valley, MA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Service
Quick service with no Hassle's
I rolled in on a Saturday and all my updates were taken care of quickly with no hassle's of trying to sell me something I didn't need.
Great service
Billy D., Service Manager from First Hyundai responded on 05/01/2019

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

RS
Raymond S.
Pawtucket, RI
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/29/2019 Category: Service
Recall
It was a corporate generated recall.
Billy D., Service Manager from First Hyundai responded on 04/30/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.
 


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340