Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

147 Reviews

99% Would Recommend
Latest Review 4 months ago

Reviews


MC
Martin C.
Chicago, IL
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Martin said that he recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

JJ
Jackie J.
Illinois
Nissan Titan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018 Category: Service
Jackie said the customer service was great.
This review was collected via phone interview by Customer Research Inc.

AP
Auggie P.
Chicago, IL
Honda Element
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Auggie said the business's service is good.
This review was collected via phone interview by Customer Research Inc.

JR
Joshua R.
Chicago, IL
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Joshua said the service was nice at the business and the staff was very helpful.
This review was collected via phone interview by Customer Research Inc.

GG
Guillermo G.
Chicago, IL
Chrysler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Guillermo said he went of the way to make him feel comfortable and helped him understand what was going on with his vehicle. He brought in other needed parts. The staff is very knowledgeable and really professional. They go out of the way to make their customers feel at ease and great about their vehicles getting fixed.
This review was collected via phone interview by Customer Research Inc.

AG
Ana G.
Chicago, IL
Honda Civic Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Ana said this business's employees always do great service.
This review was collected via phone interview by Customer Research Inc.

HM
Harold M.
Chicago, IL
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Harold said he was a walk-in. They were quick and efficient. They were good on price.
This review was collected via phone interview by Customer Research Inc.

GC
Guillermo C.
Chicago, IL
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Guillermo said he liked their personalities and the service he got from them.
This review was collected via phone interview by Customer Research Inc.

HG
Henry G.
Chicago, IL
Suzuki Grand Vitara
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/07/2018 Category: Service
Henry said the emission test turned out to be something other than he expected. He is okay with the service.
This review was collected via phone interview by Customer Research Inc.

HV
Hilda V.
Summit Argo, IL
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Hilda said Dave and Freddy are very good and had great customer service.
This review was collected via phone interview by Customer Research Inc.

RG
Ruben G.
Chicago, IL
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018 Category: Service
Ruben said they did a good job.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Chicago, IL
Subaru Legacy Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2018
Great service and very knowlegeable
I appreciate that the quality of service is always consistent on all jobs performed. Freddy is knowledgeable and always takes time to explain the diagnostic and the repair that will be performed.

RB
Rene B.
Chicago, IL
Dodge Stratus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Rene said the staff took care of him. He stated his vehicle feels better after taking it there.
This review was collected via phone interview by Customer Research Inc.

VT
Victor T.
Chicago, IL
Dodge Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Victor said this business had good service.
This review was collected via phone interview by Customer Research Inc.

JS
Joy S.
Illinois
Nissan Rogue
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2018 Category: Service
Joy said she wasn't given an option on what oil change she wanted. They just assumed what kind of oil change she wanted. She came to the facility for a $20 dollar oil change. The oil change she received cost her $60.
This review was collected via phone interview by Customer Research Inc.

TN
Terrell N.
Illinois
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Terrell said he received good, quick service.
This review was collected via phone interview by Customer Research Inc.

PD
Patrice D.
Chicago, IL
Chrysler Sebring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Patrice said the business does pretty good work. She trusts their judgments when it comes to fixing her vehicle.
This review was collected via phone interview by Customer Research Inc.

EP
Enrique P.
Chicago, IL
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Enrique said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

CJ
Charles J.
Illinois
Dodge Caliber
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/31/2018 Category: Service
Charles said that although the service work itself was good, he probably won't be returning to the business anytime soon. He was given a quote for the work and the price raised from $750 to $930. A part was damaged by the staff while working on his vehicle, and he wasn't informed of that before they fixed it. Additionally, he found the part that they replaced online for only $299, and he could have bought the part himself and had another business put it in for only $400 instead of the business ordering it and installing it for him for much more. The staff also told him that more work needed to be done on his vehicle urgently, but he doesn't trust that so he will be getting a second opinion. The only way he would return to the business would be if it was a last resort.
This review was collected via phone interview by Customer Research Inc.

ER
Elvia R.
Chicago, IL
Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/28/2018 Category: Service
Elvia said the people were nice and treated her nicely at this business. However, the work was not acceptable. She took her vehicle in because the steering wheel was extremely hard to turn. She was told they did not have the part but would order it. The vehicle was ready the next day, by about 3:30 pm. The price was extremely high. She paid over $2000. The following week the vehicle was doing exactly the same thing. She was upset because she had to spend a lot of money. The staff told her not to worry, because it was under warranty. She took her vehicle to another facility, because they stated they would fix it. That facility said they had no idea what this business had done, because the vehicle was never fixed. The mechanic did not understand how she was charged so much money. She plans to call the manager again, regarding this. She will not go back there at all, because she does not live in that state. She did say she saw the business had rotated the tires. She stated she is really confused why she had to pay so much money.
This review was collected via phone interview by Customer Research Inc.
Freddy A., General Manager from First Stop Auto Center responded on 08/29/2018

Hello miss Victoria R .

You are actually reviewing the wrong shop , we are the shop that fixed your truck , remember me Freddy ? (First Stop Auto Center ) , the shop that charged you over $2000.00 was a different shop , they had replaced your rack & pinion , then you came to us , we explained that your truck needed a power steering pump and pressure hose, your truck got fixed , you came & picked it up and you said you were going to call the manager and showed him our invoice , you paid us $642.19 and try to work something out with them but i don't now what happened ! . Our Reputation is everything to us and making sure our customers are completely satisfied is our # 1 goal ! 

I would really appreciate it if you correct this review . Thank you so much miss Victoria R. ! and if we can ever be of assistance to you please call us or stop by any time ! Thank you !! 

Freddy Aguirre. 

General Manager 
Shop 773-247-7690 

Mobile 773-562-7329 
 


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