Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(176 Reviews)

99% Would Recommend
Latest Review 4 days ago

Reviews


ER
Elvia R.
Chicago, IL
Hyundai Tucson
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/28/2018 Category: Service
Elvia said the people were nice and treated her nicely at this business. However, the work was not acceptable. She took her vehicle in because the steering wheel was extremely hard to turn. She was told they did not have the part but would order it. The vehicle was ready the next day, by about 3:30 pm. The price was extremely high. She paid over $2000. The following week the vehicle was doing exactly the same thing. She was upset because she had to spend a lot of money. The staff told her not to worry, because it was under warranty. She took her vehicle to another facility, because they stated they would fix it. That facility said they had no idea what this business had done, because the vehicle was never fixed. The mechanic did not understand how she was charged so much money. She plans to call the manager again, regarding this. She will not go back there at all, because she does not live in that state. She did say she saw the business had rotated the tires. She stated she is really confused why she had to pay so much money.
Freddy A., General Manager from First Stop Auto Center responded on 08/29/2018

Hello miss Victoria R .

You are actually reviewing the wrong shop , we are the shop that fixed your truck , remember me Freddy ? (First Stop Auto Center ) , the shop that charged you over $2000.00 was a different shop , they had replaced your rack & pinion , then you came to us , we explained that your truck needed a power steering pump and pressure hose, your truck got fixed , you came & picked it up and you said you were going to call the manager and showed him our invoice , you paid us $642.19 and try to work something out with them but i don't now what happened ! . Our Reputation is everything to us and making sure our customers are completely satisfied is our # 1 goal ! 

I would really appreciate it if you correct this review . Thank you so much miss Victoria R. ! and if we can ever be of assistance to you please call us or stop by any time ! Thank you !! 

Freddy Aguirre. 

General Manager 
Shop 773-247-7690 

Mobile 773-562-7329 
 


MG
Maria G.
Chicago, IL
Honda CR-V
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/26/2018 Category: Service
Maria said she has had to take the vehicle back at least 4 times now, and it is still not right. It is frustrating going back and forth.

CI
Ciprian I.
Illinois
Dodge Dakota
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/06/2018 Category: Service
Ciprian said it took a little longer than anticipated to get the vehicle back because a part was late being delivered.

TK
Tyler K.
Chicago, IL
Ford Taurus
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/07/2017 Category: Service
Tyler said he liked the general manager who helped him.

RM
ROBERT M.
Chicago, IL
Ford Escape
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/03/2019
Freddy! Always upfront with pricing & what needs to be done to correct the problem.
Good work & pricing! Will recommend to family & friends.

HG
Henry G.
Chicago, IL
Suzuki Grand Vitara
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/07/2018 Category: Service
Henry said the emission test turned out to be something other than he expected. He is okay with the service.

JS
Joy S.
Illinois
Nissan Rogue
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/17/2018 Category: Service
Joy said she wasn't given an option on what oil change she wanted. They just assumed what kind of oil change she wanted. She came to the facility for a $20 dollar oil change. The oil change she received cost her $60.

CJ
Charles J.
Illinois
Dodge Caliber
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/31/2018 Category: Service
Charles said that although the service work itself was good, he probably won't be returning to the business anytime soon. He was given a quote for the work and the price raised from $750 to $930. A part was damaged by the staff while working on his vehicle, and he wasn't informed of that before they fixed it. Additionally, he found the part that they replaced online for only $299, and he could have bought the part himself and had another business put it in for only $400 instead of the business ordering it and installing it for him for much more. The staff also told him that more work needed to be done on his vehicle urgently, but he doesn't trust that so he will be getting a second opinion. The only way he would return to the business would be if it was a last resort.

AV
Adrian V.
Chicago, IL
Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2018 Category: Service
Adrian said the business completed his vehicle maintenance at a later time than expected.

EI
Escalante I.
Illinois
GMC Yukon
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/19/2018 Category: Service
Escalante said the business has good service.

HM
Hernesto M.
Chicago, IL
Ford F-150
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/08/2018 Category: Service
Hernesto said the business did good work, but took a little too long to get the work done.

JZ
Johnnie Z.
Chicago, IL
Nissan Sentra
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/07/2017 Category: Service
Johnnie said this business was great and he would recommend them for service.

AF
Adam F.
Chicago, IL
Toyota Corolla
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/30/2017 Category: Service
Spoke with Steven. He said they were good and everything worked out well.

AQ
Apolinar Q.
Chicago, IL
Chevrolet Impala
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/14/2017 Category: Service
Apolinar said he would recommend this business for service.

TR
Thalia R.
Chicago, IL
Volkswagen Passat
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/06/2017 Category: Service
Thalia said this business provides good service, but it is a little pricey.