Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

1731 Reviews

ReScore Reviews™ (35)

ReScore
Overall Rating 4.5428543/5Overall Rating 4.5428543/5Overall Rating 4.5428543/5Overall Rating 4.5428543/5rating 4.5428543
Original
Overall Rating 2.17143/5Overall Rating 2.17143/5rating 2.17143rating 2.17143rating 2.17143
95% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


GM
Gene M.
Roanoke, VA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2019 Category: Service
I have always received excellant service
Hyundai has always treated me well in servicing my car.

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/24/2019 Category: Service
?
Dissatisfied.
Sam W., service advisor from First Team Hyundai responded on 03/25/2019

thank you for taking the time to talk to us.

Sam Williams
First Team Hyundai Service


SG
Samuel G.
Roanoke, VA
2011 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Excellant Service
Friendly and professional staff. Great service. They even washed my car after servicing.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/23/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Verified Customer
Vinton, VA
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Great Job
We've always been pleased with the service!
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/23/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

DK
Debbie K.
Roanoke, VA
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
They are good with my car
I love my Honda car
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/23/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Verified Customer
Vinton, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Oil change
Sam was awesome as always.
ERIC J C. from First Team Hyundai responded on 03/23/2019

Thank you so much.


TS
Timothy S.
Roanoke, VA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
As advertised
Quick and painless
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/22/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Verified Customer
Roanoke, VA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Rrrrrrtr
Tytfiff grfjoidd hruiddd
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/22/2019

Thank you.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Verified Customer
Goodview, VA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Fast and friendly
Able to get an appointment time that meets my needs; people are friendly and easy to deal with. Excellent service!
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/21/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

RA
Ronnie A.
Roanoke, VA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Oil change
It was fast and they even washed my car so that’s fantastic
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/21/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

GS
George S.
Roanoke, VA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Treated with Respect
Service Department people were friendly and courteous. Service was completed in a reasonable time. Great People. Great Service is the 1st Team motto and they live up to it.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/20/2019

Thank you so much for the positive feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

TS
Thomas S.
Hardy, VA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Great Service Department
I called the service department at 7:30 am on March 18th. When I informed the service person of my problem (Check engine light), she was able to get me in at 9: 40 am to have it checked out. The problem was diagnosed and the necessary part was ordered. My total time there: one hour. Not bad at all. Don't forget the free wash job before the car was returned to me. Thanks for a job well done!
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/20/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Verified Customer
Roanoke, VA
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Great
Excellent warranty
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/19/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Verified Customer
Troutville, VA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
The people are very professional
Very customer oriented
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/19/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

PK
Philip K.
Wirtz, VA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Prompt service to perform recall.
The recall was performed promptly at appointment or earlier, and car was run through wash.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/18/2019

Thank you for your feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Verified Customer
Covington, VA
2015 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/15/2019 Category: Service
Its ok
Its ok
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/17/2019

Thank you for your feedback. I apologize for your wait time. We are currently making changes to our scheduling system and staffing and should have the system streamlined in the next few weeks. We appreciate your business.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

TC
Tina C.
Roanoke, VA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Hyundai represents excellence
First Team Hyundai truly represents excellence. Their service and attention to details is far above most I’ve experienced. I would recommend this dealership to anyone looking to replace their vehicle.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/14/2019

Thank you so much for the positive feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

HP
Helen P.
Blue Ridge, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Customer Service who greets you
The customer service lady this time was wonderful friendly courteous.

Thank you for the smile

Helen Puckett
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/14/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

RT
Richard T.
Roanoke, VA
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Service
The whole service department is fantastic. Always provide excellent service. Ann at the customer service desk always keeps you updated and makes the process easy.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/14/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

RG
Richard G.
Huddleston, VA
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Great service
Fast, quick, friendly
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/14/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

CY
Cindy Y.
Vinton, VA
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Great Service
Great service department!
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/13/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com