Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

1341 Reviews

ReScore Reviews™ (24)

ReScore
Overall Rating 4.4583354/5Overall Rating 4.4583354/5Overall Rating 4.4583354/5Overall Rating 4.4583354/5rating 4.4583354
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
95% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


DA
Dennis A.
Roanoke, VA
2013 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
routine service
Service done professionally.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 06/22/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

GH
Gayle H.
Roanoke, VA
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Oil change
Great I was in and out in just over 40 minutes
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 06/22/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

VC
Victoria C.
Roanoke, VA
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
MsC
Excellent service
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 06/21/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

KC
Kristi C.
Roanoke, VA
2016 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Excellent
The people that I deal with at this dealership and amazingly pleasant and easy to deal with.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 06/21/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

JN
John N.
Bent Mountain, VA
2010 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
They really do provide great service!
Need I say more ?
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 06/21/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

DS
Dale S.
Rocky Mount, VA
2014 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
A great place to be!
The dealership helped us out big time. We needed the oil changed the same day we were set to travel and they came through for us as always. Thanks to the service department!
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 06/21/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Anonymous avatar
Verified Customer
Blue Ridge, VA
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
convenient location
All concerns were attended to. A very nice mechanic went out of his way to give me an explanation of the question I had. The service manager was very friendly and efficient.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 06/20/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

JS
Joseph S.
Roanoke, VA
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Thank you
Great service as always
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 06/19/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

AH
Ann H.
Roanoke, VA
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Satisfied customer
They always seem glad to see you, get you registered and comfortable in the nice waiting area. This time, I had not had breakfast, so I enjoyed a snack and coffee that was available in this area. I was asked about a service that might be needed, I replied "no thanks". The car was ready before too long and sat outside waiting with a new wash job. All was well
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 06/18/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Anonymous avatar
Verified Customer
Roanoke, VA
2014 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018 Category: Service
It’s where I bought my car
A
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 06/17/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Anonymous avatar
Verified Customer
Hardy, VA
2017 Hyundai Sonata
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/17/2018 Category: Service
Garbage left in my car!
The service took longer than previous times and there was garbage left inside of my car.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 06/18/2018

Thank you for the feedback regarding your recent service visit.  The advisor should have informed you that those particular services do take longer.  I will address that as well as the technician leaving his water bottle in your vehicle. 

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

LC
Laura C.
Allisonia, VA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018 Category: Service
people are nice
Every one is very nice and the services are free!!!
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 06/17/2018

Thank you very much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

CA
Constance A.
Salem, VA
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Great customer service
The customer service is excellent. The entire staff is friendly, welcoming and obviously dedicated to making customer feel valued.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 06/15/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Anonymous avatar
Verified Customer
Roanoke, VA
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Service Department
I've always been greeted with smiling faces, willing and helpful to assist my needs. I usually wait for my service and the waiting area is comfortable and I can work from there as they have an office space with WiFi access.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 06/13/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

SS
Stacy S.
Hardy, VA
2016 Hyundai Elantra Gt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Service
I am over all satisfied with your service department. We had our oil change and was going to pay for it when the service tech. said we haven't been using our coupons and that the service was free for this visit. I like honesty. And I also like that you wash our vehicle ever time we bring it in for servicing.
ERIC J C. from First Team Hyundai responded on 06/13/2018

Thank you for your response.


Anonymous avatar
Verified Customer
Ferrum, VA
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
First team
Great place and very comfortable waiting for my car
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 06/12/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

MW
Mary W.
Salem, VA
2012 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Personel
Personel are always friendly and helpfulp
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 06/12/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Anonymous avatar
Verified Customer
Clifton Forge, VA
2014 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Car service
Friendly staff, listens to your comments, work completed in a timely fashion.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 06/11/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Anonymous avatar
Verified Customer
Salem, VA
2014 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Great service
Great employees and great service in a timely manner
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 06/09/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

TB
Terry B.
Roanoke, VA
2017 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Friendly and helpful staff
Was able to get my car in for scheduled service on day and time of my choosing. Staff very pleasant and helpful. Nice waiting area with refreshments provide to customers at no cost to them. Timely service with minim waiting time.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 06/09/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com