Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

423 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
95% Would Recommend
Latest Review about 1 year ago

Reviews


EH
Edward H.
Wasilla, AK
Toyota 4Runner
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/02/2016 Category: Service
Edward said the service was good at this business. They were pretty busy, so there was a little wait. He recommends this business.
This review was collected via phone interview by Customer Research Inc.

NB
Natalya B.
Wasilla, AK
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2016 Category: Service
Natalya said this business did a good job and are great.
This review was collected via phone interview by Customer Research Inc.

GS
GARY S.
Wasilla, AK
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2016
Honest service evaluation
My second visit and both times they have given great service and quality feedback

MM
Mike M.
Wasilla, AK
Subaru Forester
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/23/2016 Category: Service
Mike said he was given pretty good service.
This review was collected via phone interview by Customer Research Inc.

AB
Allen B.
Wasilla, AK
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/17/2016 Category: Service
Allen said the price was expensive than most other businesses. He recommends this business of the quality to others.
This review was collected via phone interview by Customer Research Inc.

AJ
AMANDA J.
Wasilla, AK
Saturn Vue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2016
Service is wonderful
The people and the service are the greatest part. I am always having issues with my car and they have been able to help with it different times.

MN
Mike N.
Wasilla, AK
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2016 Category: Service
Mike said he was satisfied with this business. They were very helpful and informative throughout the service.
This review was collected via phone interview by Customer Research Inc.

SB
SANDY B.
Wasilla, AK
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2016
Friendly
Staff is great

TK
TODD K.
Wasilla, AK
Volkswagen Jetta
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/07/2016
good service and friendly staff
thank you guys.

GP
George P.
Wasilla, AK
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2016 Category: Service
George said the business was the best with good people.
This review was collected via phone interview by Customer Research Inc.

CS
Cody S.
Wasilla, AK
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2016 Category: Service
Cody said the employees were courteous and thorough but the price was high.
This review was collected via phone interview by Customer Research Inc.

MW
Mylissa W.
Wasilla, AK
Suzuki Swift
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/05/2016 Category: Service
Mylissa said the business has really good service and she would recommend them.
This review was collected via phone interview by Customer Research Inc.

WB
WENDY B.
Wasilla, AK
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/29/2016
Local Professional & Friendly
Local Professional & Friendly

KM
Kaitlyn M.
Wasilla, AK
GMC Jimmy
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/23/2016 Category: Service
Spoke with Larry. He said he had an appointment at 11AM and did not feel like sitting around so he left the vehicle there and figured he would come back later that day for it. The service should have been done in less than a day, but no one called to say anything. They did call the next day to tell him it was ready, but if he had needed the vehicle they would have created a big inconvenience. He has other vehicles so his daughter was able to get back and forth to work, but they should keep in touch with their customers. They do good work, they just do not communicate very well.
This review was collected via phone interview by Customer Research Inc.
Brian L., Owner from Fishhook Auto Care responded on 02/25/2016

Hi Kaitlyn
We always strive for 1 day service and if we promised you that it would be one day we apologize. Occasionally because of our at times hectic schedule we fall short. We will continue to improve our service to our customers. Thanks for the input.

Brian Lansdale
Owner

DH
Dennis H.
Palmer, AK
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/20/2016 Category: Service
Dennis said the employees at this business did not find his vehicle's problem but were able to fix it anyway.
This review was collected via phone interview by Customer Research Inc.
Brian L., Owner from Fishhook Auto Care responded on 02/25/2016

Due to the intermittent concern of electrical issues they can be a challenge even for a fully certified master technician. Glad we got to the bottom of it and if any issues pop up in the future rest assured we warranty all our work nationwide.
Thanks for supporting Fishhook Auto Care.

Brian Lansdale
Owner

ON
Otto N.
Anchorage, AK
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2016 Category: Service
Otto said this business was awesome and very helpful.
This review was collected via phone interview by Customer Research Inc.

PM
Pedro M.
Wasilla, AK
Chevrolet Cavalier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2016 Category: Service
Pedro said he takes his vehicles to this business all the time. The number one thing is that since he only has one vehicle, they will pick him up and take him back. Where else could one find service like that. The staff was nice.
This review was collected via phone interview by Customer Research Inc.

DK
Daniel K.
Wasilla, AK
Ford Five Hundred
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2016 Category: Service
Daniel said even though he cancelled this business was very helpful with what he needed and was very quick.
This review was collected via phone interview by Customer Research Inc.

SH
Stephanie H.
Wasilla, AK
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2016 Category: Service
Stephanie said the business took care of everything.
This review was collected via phone interview by Customer Research Inc.

SK
Suzanne K.
Wasilla, AK
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2016 Category: Service
Suzanne said she has been going to this business for over 20 years and receives good service.
This review was collected via phone interview by Customer Research Inc.