Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

423 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
95% Would Recommend
Latest Review about 1 year ago

Reviews


AM
Avery M.
Wasilla, AK
Dodge Neon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2018 Category: Service
Avery said the staff at this facility diagnosed the problem with his vehicle pretty quickly. They were courteous. He was disappointed that he will not be able to afford their repairs.
This review was collected via phone interview by Customer Research Inc.

JW
JULIE W.
Wasilla, AK
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018
The staff
It is obvious that they care about your time and they do their best to get tasks done quickly.
Brian L., Owner from Fishhook Auto Care responded on 02/13/2018

Thank you Julie Great working with you

Brian Lansdale
Owner

PS
Peter S.
Wasilla, AK
Volvo XC90
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/08/2018 Category: Service
Peter said the staff forgot to reset his service light and his brake light fluid.
This review was collected via phone interview by Customer Research Inc.
Brian L., Owner from Fishhook Auto Care responded on 02/13/2018

Sorry about not resetting the light. Im sure it was an oversight

Brian Lansdale
Owner

AC
Alexander C.
Wasilla, AK
Ram Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018 Category: Service
Alexander said he would recommend the business.
This review was collected via phone interview by Customer Research Inc.
Brian L., Owner from Fishhook Auto Care responded on 02/13/2018

Thanks Alexander We always appreciate a good review. We strive for exelance in all we do. Thank you for choosing Fishhook Auto Care

Brian Lansdale
Owner

MR
Michael R.
Wasilla, AK
Chevrolet Silverado 1500
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/24/2018 Category: Service
Michael said the business didn't put the exhaust pipe back on correctly.
This review was collected via phone interview by Customer Research Inc.
Brian L., Owner from Fishhook Auto Care responded on 02/13/2018

Hi Michael We apologize for any mistake and are constantly trying to improve. Feel free to give us a call at 373-1948 and if we made a booboo we wil correct it. Thanks for choosing Fishhook Auto Care

Brian Lansdale
Owner

NN
Neil N.
Alaska
Ford Police Interceptor
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/22/2018 Category: Service
Neil said he was quoted for a spark plug change, but it was too expensive. He decided not to go through with getting serviced.
This review was collected via phone interview by Customer Research Inc.
Brian L., Owner from Fishhook Auto Care responded on 02/13/2018

We Always try to keep your Auto Care as reasonably priced as possible. We check our prices with our competitors often and are very often less expensive than the competetion. That being said having ASE certified techs and top shelf parts along with a 24 month 24 tousand mile nationwide warranty definetly adds to the value. We thank you for giving us the opportunity to meet your auto care needs.

Brian Lansdale
Owner

JR
Julian R.
Palmer, AK
Mercury Mariner
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/19/2018 Category: Service
Julian said the price was unexpected.
This review was collected via phone interview by Customer Research Inc.

CH
Chris H.
Wasilla, AK
Toyota Highlander
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2018 Category: Service
Spoke with Chris's wife. She said the service was great.
This review was collected via phone interview by Customer Research Inc.

JW
JULIE W.
Wasilla, AK
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2018
great staff and time efficient
I am in and out, quickly, every time. The guys are always patient with me and considerate of my appointment. They are helpful towards my needs as a customer and relate to me as a person, creating a comfortable environment.

JG
John G.
Wasilla, AK
Ford Probe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2018 Category: Service
John said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

PT
Pola T.
Wasilla, AK
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2018 Category: Service
Pola said the business had good service.
This review was collected via phone interview by Customer Research Inc.

SJ
Steve J.
Tok, AK
Chevrolet Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/08/2018 Category: Service
Steve said the business got done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JV
Joshua V.
Wasilla, AK
Chevrolet Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/08/2018 Category: Service
Joshua said staff provided pretty good service to his vehicle at this business. They tried to accommodate his needs but were unable to figure everything out. He appreciated they provided transportation while they had his vehicle. He was disappointed that when he got his vehicle back, he discovered a small issue. When he called and told them about the new issue, they were very understanding, considerate and helpful.
This review was collected via phone interview by Customer Research Inc.

PV
Pamela V.
Chignik, AK
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2018 Category: Service
Pamela said the staff was very good and provided timely service She appreciates the military discount.
This review was collected via phone interview by Customer Research Inc.

VS
Victoria S.
Wasilla, AK
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2017 Category: Service
Victoria said the staff explained the repairs clearly and they knew what they were talking about. They completed the repairs in a decent amount of time.
This review was collected via phone interview by Customer Research Inc.

JB
JOSEPH B.
Wasilla, AK
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2017
Good business!
I worked in business for 30 years and know the importance of being flexible and doing what you say you're going to do. Your staff puts in the extra effort and does that. They are pleasant, knowledgable and have good work ethics. I'll keep doing business with you in the future.

DM
Donald M.
Wasilla, AK
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2017 Category: Service
Spoke with Lynn. She said the staff did what they were supposed to do in a timely manner.
This review was collected via phone interview by Customer Research Inc.

AG
Amy G.
Wasilla, AK
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2017 Category: Service
Amy said everything went well with the business.
This review was collected via phone interview by Customer Research Inc.

JW
Jeff W.
Willow, AK
Toyota Tundra 2WD Truck
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2017 Category: Service
Jeff said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JL
Jeff L.
Wasilla, AK
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2017 Category: Service
Jeff said he recommends the business for service.
This review was collected via phone interview by Customer Research Inc.