Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

423 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
95% Would Recommend
Latest Review over 1 year ago

Reviews


MW
Melissa W.
Wasilla, AK
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2017 Category: Service
Melissa said this business has been good to her every single time.
This review was collected via phone interview by Customer Research Inc.

CJ
Chris J.
Wasilla, AK
Nissan Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2017 Category: Service
Chris said this business is really good. The staff was able to diagnose and repair his vehicle for half of the cost that a different business wanted to charge him. His vehicle would not have been repaired correctly if he had taken it anywhere else.
This review was collected via phone interview by Customer Research Inc.

JJ
Jonathan J.
Wasilla, AK
Chevrolet Chevy Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2017 Category: Service
Jonathan said the staff did a good job and worked with him about what needed to be done and what didn't need to be done.
This review was collected via phone interview by Customer Research Inc.

JK
Jon K.
Wasilla, AK
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/28/2017 Category: Service
Jon said this business is good and the staff is reasonable.
This review was collected via phone interview by Customer Research Inc.

FC
Filmer C.
Wasilla, AK
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/24/2017 Category: Service
Filmer said everything went well and the service was good.
This review was collected via phone interview by Customer Research Inc.

OG
Oliver G.
Wasilla, AK
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/21/2017 Category: Service
Oliver said the staff at this business did a good job.
This review was collected via phone interview by Customer Research Inc.

LR
Linda R.
Wasilla, AK
Subaru Legacy Wagon
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/21/2017 Category: Service
Linda said she had her vehicle towed to this business thinking she needed service, but found out that she was out of gas. She was charged $273 for a tow and 5 gallons of gas. She stated $273 is a lot of money for a 5 mile tow and 5 gallons of gas. Her vehicle wasn't even serviced.
This review was collected via phone interview by Customer Research Inc.

GP
Gloria P.
Wasilla, AK
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2017 Category: Service
Gloria said the staff had great customer service.
This review was collected via phone interview by Customer Research Inc.

DP
David P.
Wasilla, AK
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2017 Category: Service
David said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

KL
KATHY L.
Wasilla, AK
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2017
Brake light repair visit
My experience was really great! They took my vehicle in right away and were finished very quick, which I appreciated so much! The gentleman at the front desk was very friendly (sorry, I don't know his name), thank you!

SJ
Steve J.
Tok, AK
Suzuki XL7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2017 Category: Service
Steve said this business got to his vehicle really quickly and he was happy that they were able to make the time .
This review was collected via phone interview by Customer Research Inc.

AS
ALLAN S.
Wasilla, AK
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2017
Easy service appointment.
I showed up at the appointed time. The servicing was completed in about an hour as stated. All went well. I'll return. Thank you Fishhook Auto.

TW
Trevor W.
Wasilla, AK
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2017 Category: Service
Trevor said he has issues with his lug nuts. However, the staff are patient with him and they tell him where he can go to get some cheap ones. They had his tires on by the end of the day.
This review was collected via phone interview by Customer Research Inc.

JW
Julie W.
Wasilla, AK
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017 Category: Service
Julie said the staff were very helpful.
This review was collected via phone interview by Customer Research Inc.

MK
MILLIE K.
Wasilla, AK
Nissan Versa Note
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2017
Very pleased Customer
Fast and friendly group of guys. great prices. I've been their twice now and will probably be the only auto shop I take my vehicles to unless I come up with something they can't handle. Very pleased customer.

AM
AMANDA M.
Honolulu, HI
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2017
The best auto shop experience I’ve ever had
I came to Fishhook Auto with a very sentimental but beaten up truck. They were understanding and professional and assured me they could handle anything my vehicle needed. As a woman I didn’t feel patronized or taken advantage of, their estimate and pricing was reasonable, and they called me with any unexpected findings before proceeding with any work we hadn’t agreed on. There were no muffler bearing type charges (nothing made up to inflate the bill), and it was done even faster than I thought it would be. The shop itself was clean and clearly treated as a professional environment as well. They’ve earned my business and I will recommend them to friends and family.

JE
Janette E.
Krum, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2017 Category: Service
Janette said they were awesome about working with her. They were all great and friendly.
This review was collected via phone interview by Customer Research Inc.

BJ
BRUCE J.
Palmer, AK
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2017
Service
Nice people. Good service. Reasonable prices. Responsible if repairs need repair. Honest.

LB
Leonard B.
Wasilla, AK
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2017 Category: Service
Spoke with Leonard's wife. She said the employees were nice, friendly, and she was very happy with their service.
This review was collected via phone interview by Customer Research Inc.

SO
Sarah O.
Wasilla, AK
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2017 Category: Service
Sarah said this place provided good customer service.
This review was collected via phone interview by Customer Research Inc.