Fitzgerald Hyundai

I do apologize for the excessive amount of time you were in for your recent service. You are absolutely correct, that is way too much time to complete a simple service. It is our goal to do our best always to better the service experience for our customers, obviously we failed on this occasion. I would like to speak with you about this, and see what we can do to gain your trust again. Please call me at 240-514-5648 at your convenience. 

Sincerely ,

John Neitzey
Service manager
Fitzgerald Hyundai

Thank you for speaking with me. I do appreciate you taking the time to discuss this with me. As I said while we wish we could say we are perfect we obviously aren't and on this visit we did fail to meet the expectations we put on ourself for customer service. But we do keep striving to do better. I will make the notations in your account we spoke about, and I look forward to seeing you on your next visit. 

Thank you,

John Neitzey
Service manager
Fitzgerald Hyundai

Good Evening, 

   I wanted to thank you very much 
It was my absolute pleasure to take care of your concerns. 


Thank you, 

Good afternoon, 

  Thank you for the wonderful comments. 
It was Kevin's and our absolute pleasure to take care of your service needs. 


Thank you very much, 

Good afternoon, 

  Thank you for the wonderful comments. 
It was Rich's and our absolute pleasure to take care of your service needs. 


Thank you very much, 

Good afternoon, 

  Thank you for the wonderful comments. 
It was Mo's and our absolute pleasure to take care of your service needs. 


Thank you very much, 

Good afternoon, 

  Thank you for the wonderful comments. 
It was Donny's and our absolute pleasure to take care of your service needs. 


Thank you very much, 

Good afternoon, 

  Thank you for the wonderful comments. 
It was Donny's and our absolute pleasure to take care of your service needs. 


Thank you very much, 

Good afternoon, 

  Thank you for the wonderful comments. 
It was Kevin's and our absolute pleasure to take care of your service needs. 


Thank you very much, 

Good afternoon, 

  Thank you for the wonderful comments. 
It was Kevin's and our absolute pleasure to take care of your service needs. 


Thank you very much, 

Good afternoon, 

  Thank you for the wonderful comments. 
It was Rich's and our absolute pleasure to take care of your service needs. 


Thank you very much, 

Good afternoon, 

  Thank you for the wonderful comments. 
It was Kevin's and our absolute pleasure to take care of your service needs. 
I will share this with Donny and his team. 

Thank you very much,