Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

4251 Reviews

ReScore Reviews™ (117)

ReScore
Overall Rating 4.675211/5Overall Rating 4.675211/5Overall Rating 4.675211/5Overall Rating 4.675211/5rating 4.675211
Original
Overall Rating 2.26496/5Overall Rating 2.26496/5rating 2.26496rating 2.26496rating 2.26496
95% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


Verified Customer
Chevy Chase, MD
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2019 Category: Service
Thank you
Thank you
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 06/26/2019

Good afternoon, 


 I wanted to thank you for taking the time to complete the survey. We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 

Thank you very much, 


LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Verified Customer
Gaithersburg, MD
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
The customer Services was great!
It was a pleasure working with someone who was knowledgeable, gave out constructive advice and was very approachable.

TM
Thelma M.
Potomac, MD
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Service my car
Professional work. Reliable and efficient.

TR
Tanya R.
Gaithersburg, MD
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Service is awesome
Great service

GH
Gary H.
Sykesville, MD
2010 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Excellence!
Everyone is always very professional at Fitzgerald’s Hyundai!

Verified Customer
Rockville, MD
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2019 Category: Service
First Visit
I've had several bad experiences with the one in Gaithersburg, but this one gave me hope. No tricks, no games, no made up repairs.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 06/26/2019

Good morning, 

   I wanted to thank you for taking the time to complete the survey. We appreciate the feedback and it is always our goal to make sure our guests are 100% completely satisfied. Although it seems we did a great job It seems we have a little ways to go Our goal is to always earn a passing grade with that 5th star.
Any reccomendations on how our advisor and this store can improve would be greatly appreciated. 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Verified Customer
Silver Spring, MD
2007 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Very satisfied
Very satisfied

Verified Customer
Chevy Chase, MD
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Fantastic Service!
Wonderful service, everything is explained and gone over. No surprise charges!

Verified Customer
Silver Spring, MD
2015 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Good customer service
Fast customer service

EP
Evangelyn P.
Bethesda, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
Great service facility.
Trustworthy and fair. Very quick service.

LH
Leslie H.
Washington, DC
2009 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Excellent, courteous service
Jeff Hudson was great. He kept me informed about the progress of my service, he gave me a free loaner, and he was very knowledgeable and kind. My little car is once again good as new.

Verified Customer
Germantown, MD
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Great service
They provided a great service in a timely manner.

JB
Jessica B.
Washington, DC
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Great Service
The team had me in and out as quickly as possible.

MW
Mary W.
Hyattsville, MD
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Service department
Great service

WD
William D.
Rockville, MD
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019
Love this place Rich is the best!
They really do practice great customer service! Take my car here for all my service needs.

Verified Customer
Bethesda, MD
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Great, prompt service
This was my first visit and I was impressed. The wait was as long as promised and I didn’t require any extra service, just an inspection and oil change.

Verified Customer
Mc Lean, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
service
comment

AS
Angela S.
Silver Spring, MD
2016 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/18/2019 Category: Service
Jeff was great, technicians not so sure
Not feel like I'm being taken advantage of.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 06/22/2019

Good morning, 


     I wanted to thank you for taking the time to complete the 
survey.We appreciate the feedback I know you had already talked to Jeff. 
If I can assist in anyway please contact me at your earliest convenience. 



Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
301-703-0320 CELL
ABELL@FITZMALL.COM

Verified Customer
Germantown, MD
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
They take care of their customers.
The service team is always working to take care of their customers.

WW
William W.
Edgewater, MD
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Convenience of No appointment for routine oil change
The ability and convenience to get a oil change without scheduling a day to do it is very helpful for us with full time jobs. Thank you