Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(4,975 Reviews)

ReScore Reviews™ (146)

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
96% Would Recommend
100% Business Response
Latest Review about 23 hours ago

Reviews


SH
Selvyn H.
Silver Spring, MD
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2020 Category: Service
Outstanding Service
#1 Service team in the DMV. Everyone from the moment you drop your car off to the moment you pick your car up are professional, respectful and last but not least, friendly. Keep up the great work.

JK
Joe K.
Bethesda, MD
2012 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2020 Category: Service
A Genuine concern for customers.
Donny is an outstanding! He gives you his full attention. He truly cares about providing TOP SHELF service. It's rare to see and actually feel the passion that Donny demonstrates. You can tell he's a good man. Whatever he recommends, I follow his lead because I trust him. I've spent a lot of money servicing my car over the years and it's money well spent! Thank you!

RJ
Randolph J.
Washington, DC
2007 Hyundai Entourage
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2020 Category: Service
2007 Entourage
Very Friendly. And quick service. Good experience
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 07/09/2020

Good morning, 

  Thank you very much for taking the time to complete the survey
We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 

Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

CW
Candace W.
Aspen Hill, MD
2019 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/07/2020 Category: Service
Decent Waiting time
Despite a he Covid 19 issues and approaching Holiday weekend my visit was good. Took longer than expected with me having an appointment but I am sure it could have been longer so I am thankful.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 07/09/2020

Good morning, 

  Thank you very much for taking the time to complete the survey
We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 
I apologize for the delays and we will work hard to make sure we earn that 5th star. 


Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

GL
Gary L.
Rockville, MD
2007 Hyundai Azera
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2020 Category: Service
Really excellent service people and service fulfilled.
The one who accepts my car for service--usually Donny Vitaro, clearly understands and validates my car's service needs. He is very clear and expeditious in getting my car into service and very well explains exactly needed to be done. Additionally, he is very
respectful and yet, very efficient in every way. I virtually always feel much better about my car after service and and much
appreciate how I was treated! Gary Lawson
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 07/09/2020

Good morning, 

  Thank you very much for taking the time to complete the survey
We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 
thank you for the wonderful comments !

Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

LM
Luis M.
Rockville, MD
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2020 Category: Service
Service
Great people to deal with.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 07/09/2020

Good morning, 

  Thank you very much for taking the time to complete the survey
We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 

Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

SN
Sarah N.
Bethesda, MD
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020 Category: Service
Donnie was great!
Donnie provided excellent service and I loved the pick/drop off option
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 07/09/2020

Good morning, 

  Thank you very much for taking the time to complete the survey
We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 

Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

JF
James F.
Rockville, MD
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020 Category: Service
Always the Best!!
I have always had excellent service and have recommended you to all my friends!!
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 07/09/2020

Good morning, 

  Thank you very much for taking the time to complete the survey
We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 
thank you for the reccomendations 

Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Verified Customer
Suitland, MD
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/02/2020 Category: Service
Thumbs up!
Appreciate the steps taken to help prevent the spread of COVID-19 when handling your vehicle. As usual, staff is friendly, professional, shows a genuine interest in your needs, and service is performed in a timely manor, as promised.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 07/09/2020

Good morning, 

  Thank you very much for taking the time to complete the survey
We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 
our goal is our customers and we are trying to make sure everyone stays safe

Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Verified Customer
Rockville, MD
2012 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2020 Category: Service
great service
Donny did the always fantastic he always does.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 07/09/2020

Good morning, 

  Thank you very much for taking the time to complete the survey
We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 

Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

LJ
Loretta J.
Olney, MD
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2020 Category: Service
Excellent Service
Sooo glad that Rich is back!! Not to diminish the other Service Techs but Rich is just above and beyond in knowledge, accuracy and attention to detail and a great personality. I trust his advice and never had a bad experience and never mislead.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 07/09/2020

Good morning, 

  Thank you very much for taking the time to complete the survey
We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 
I am very pleased that you have a great rapport with Rich he truly cares for his customers. 

Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Verified Customer
Silver Spring, MD
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020 Category: Service
Fitzgerald is terrific dealership
Always a pleasure to deal with them in sales and in service! Have bought 4 cars from them over the years.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 07/09/2020

Good morning, 

  Thank you very much for taking the time to complete the survey
We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 

Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

SJ
Sangmin J.
Rockville, MD
2016 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020 Category: Service
Great place with kind person
great
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 07/09/2020

Good morning, 

  Thank you very much for taking the time to complete the survey
We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 

Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

CS
Craig S.
Rockville, MD
2019 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2020 Category: Service
Great customer care!
Donnie, my customer service representative, was professional helpful and informative. The vehicle itself is excellent and this dealership stands behind their deal.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 07/09/2020

Good morning, 

  Thank you very much for taking the time to complete the survey
We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 

Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

JY
Janice Y.
Potomac, MD
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/29/2020 Category: Service
Professional staff
need periodic updates if the servicing takes more time and provide the reason for the delay
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 07/09/2020

Good morning, 

  Thank you very much for taking the time to complete the survey
We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 

Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM