Reviews
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Joe McMillan
Bowie, MD
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Good afternoon,
I wanted to take a moment and thank you for taking the time to complete the survey. We appreciate the feedback and it was Guy's and our absolute pleasure to take care of your service needs.
Thank you very much,
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Verified
Good afternoon,
I wanted to take a moment and thank you for taking the time to complete the survey. We appreciate the feedback and it was Guy's and our absolute pleasure to take care of your service needs. I will share the wonderful comments with Donny and his team.
Thank you very much,
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Verified
A few hours later, I receive a call from the service counter, where they inform me that they found nothing wrong with my weather stripping. They then proceed to tell me that the service technician found a water bottle cap near the damp area. What are you trying to imply there? That I caused the dampness and molding for over half a year by, what just haphazardly dumping water in the same area, all the time? That after I had treated and dried the area in the past, that I gently nestled a refilled bottle back over the area? I asked them if they checked if there was any other way it could be leaking, and they insist that they have.
When I get my car back, I notice that the damp area still has the mat over it, with a single bottle cap sitting on top. The carpet is still damp, the mold is still there, and it looks like they didn't even bother to LIFT the mat.
Don't blow smoke up my backside and tell me it's my fault.
Good afternoon,
I am very sorry that we had the concern
I know that the technician just did the basic visual inspection of the sunroof drains. He did not go any further because he would need to remove the carpet and do a water leak test.
I would be more than happy to help you get this inspected please contact me at your earliest convenience at the information below.
Thank you very much,
SERVICE DIRECTOR
301-881-4000
301-703-0320 cell
ABELL@FITZMALL.COM
Good afternoon,
I know when we talked last you were going to call me and set up a time for us to inspect the water leak that you have. I have offered to inspect this at no charge and provide you with a loaner vehicle while we inpect the leak.
I was just following up to see if have been able to set time aside to bring the vehicle in.
Thank you
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Verified
Good afternoon,
I wanted to take a moment and thank you for taking the time to complete the survey. We appreciate the feedback and it was Guy's and our absolute pleasure to take care of your service needs. I will share the wonderful comments with Donny and his team.
Thank you very much,
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Verified
Good afternoon,
I wanted to take a moment and thank you for taking the time to complete the survey. We appreciate the feedback and it was Kevin's and our absolute pleasure to take care of your service needs. I will share the wonderful comments with Donny and his team.
Thank you very much,
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Verified
Good afternoon,
I wanted to take a moment and thank you for taking the time to complete the survey. We appreciate the feedback and it was Guy's and our absolute pleasure to take care of your service needs. I will share the wonderful comments with Donny and his team.
Thank you very much,
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Verified
Good afternoon,
I wanted to take a moment and thank you for taking the time to complete the survey. We appreciate the feedback and it was Nathan's and our absolute pleasure to take care of your service needs. I will share the wonderful comments with Donny and his team.
Thank you very much,
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM