Overview

Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

7285 Reviews

ReScore Reviews™ (164)

ReScore
Overall Rating 4.719512/5Overall Rating 4.719512/5Overall Rating 4.719512/5Overall Rating 4.719512/5rating 4.719512
Original
Overall Rating 2.33537/5Overall Rating 2.33537/5rating 2.33537rating 2.33537rating 2.33537
93% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


DB
Dixie B.
Largo, FL
2013 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2019 Category: Service
They are not crooks
The only thing I could suggest is a list of things my auto might need and how often
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/13/2019

Everyone here sincerely appreciates your review of Fitzgerald!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

Verified Customer
Clearwater, FL
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2019 Category: Service
great service
I had efficient friendly service at a decent price.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/13/2019

Everyone here sincerely appreciates your review of Fitzgerald!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

RC
Raymond C.
Seminole, FL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2019 Category: Service
Organized
Appointment went as expected, work completed as promised and vehicle washed before return
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/13/2019

Everyone here sincerely appreciates your review of Fitzgerald!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

Verified Customer
Oldsmar, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Service
Rewiew
.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/13/2019

Everyone here sincerely appreciates your review of Fitzgerald!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

BB
Barbara B.
Safety Harbor, FL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Service
So glad we found you!
You are convenient, agents are courteous, and best of all, they got us in promptly even though we didn't have an appointment. Great dealer!
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/13/2019

Everyone here sincerely appreciates your review of Fitzgerald!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

Verified Customer
Dunedin, FL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2019 Category: Service
Service Appointment
Would recommend a review of the check-in/check-out area and process. Did not appear to be as organized as it has been in the past.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/10/2019

We appreciate your review of our service department. Thank you for being a part of the Fitzgerald family. Have a wonderful weekend.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

Verified Customer
Tarpon Springs, FL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Christy A
Appointment was kept on time. Service Consultant, Brandi Judd was very helpful in explaining what was going to be done and any other questions I may have had. Area was clean, comfortable and inviting. The vehicle was taken care of promptly.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/10/2019

We appreciate your review of our service department. Thank you for being a part of the Fitzgerald family. Have a wonderful weekend.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

Verified Customer
Cumming, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Fitzgerald’s Countryside Hyundai
Friendly service writer
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/10/2019

We appreciate your review of our service department. Thank you for being a part of the Fitzgerald family. Have a wonderful weekend.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

MB
Michael B.
Palm Harbor, FL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Service department
Excellent
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/10/2019

We appreciate your review of our service department. Thank you for being a part of the Fitzgerald family. Have a wonderful weekend.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

CM
Cynthia M.
Oldsmar, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Service Advisor
The service advisors work as a team. The service is excellent
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/10/2019

We appreciate your review of our service department. Thank you for being a part of the Fitzgerald family. Have a wonderful weekend.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

NB
Neil B.
Dunedin, FL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Regular service
They were great! They only recommended and did what was needed.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/10/2019

We appreciate your review of our service department. Thank you for being a part of the Fitzgerald family. Have a wonderful weekend.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

PL
Peter L.
Tampa, FL
2014 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/09/2019 Category: Service
Nickels and Dimes...
Not very happy with the way they want to charge for every and any diagnostic, even if the car is still in warrantee. I spent >$200.00 on routine service and they would NOT check my battery or computer without charging me, and my car is still under full warrantee.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/10/2019

A member of management will be contacting you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

PM
Philip M.
Tampa, FL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Great Service
Very friendly staff. Easy process.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/10/2019

We appreciate your review of our service department. Thank you for being a part of the Fitzgerald family. Have a wonderful weekend.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

Verified Customer
Dunedin, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Great Service
Great Service and donuts!
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/10/2019

We appreciate your review of our service department. Thank you for being a part of the Fitzgerald family. Have a wonderful weekend.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

JB
Jacqueline B.
Oldsmar, FL
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Working on improving customer service issues.
Happy to see they remedied a bad experience.

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/09/2019 Category: Service
Chaotic, unorganized Service Department
I love Hyundai's but would never purchase another vehicle from this dealership. Will take my business elsewhere
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/10/2019

A member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/15/2019

Thank you for taking the time to speak with me. I am glad we were able to resolve your concerns.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

LL
Luis L.
Clearwater, FL
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/09/2019 Category: Service
Time
To much time
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/13/2019

A member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

Verified Customer
Oldsmar, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
Oil change
I am in and out in 1 hour every time. Friendly staff. Easy to schedule.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/09/2019

We appreciate your review of our service department. Thank you for being a part of the Fitzgerald family. Have a wonderful weekend.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

LM
Leslie M.
Saint Petersburg, FL
2017 Hyundai Accent
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/08/2019 Category: Service
Unreliable
Don't fix correctly first time. Scratched steering wheel. 2017 Accent purchased here have had nothing but trouble.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/09/2019

A member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

CR
Charles R.
Palm Harbor, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/08/2019
Multiple problems with one visit, and NO RESPONSE to my email regarding the issues
I had my 2017 Santa Fe in to replace a tire with a hole in the sidewall. After I got home, I noticed multiple problems. I was overcharged, the work was sloppy, the mileage was wrong on my invoice which affects the tire warranty, and worst of all: I wrote my service advisor (Meghan Parker) and the service manager (David Bartalis) an email with my concerns six (6) days ago and did not receive any response whatsoever.

Here is the email I sent, which didn't even receive the courtesy of a response:

1. The mileage on the itemized receipt is incorrect. Instead of 43,023 as stated in the receipt, the mileage on the vehicle is 23,023. This needs to be corrected as it affects the tire warranty.

2. I was quoted an out the door price of $188. The service advisor even wrote that amount on the "I don't need an estimate if it doesn't exceed this amount" document I signed when dropping off. I was charged $195.71.

3. White lubricant was left all over the rim, and should have been cleaned off. Please see the attached photo. It's very unsightly. I've never had a new tire delivered in that condition before.

4. The car was supposed to be washed, and that's even denoted on the itemized receipt. But it wasn't washed.

Considering this was my first visit to your service department, it's very disappointing to experience so many issues with such a routine service. The car wash and lubricant issues and overcharge wouldn't be worth my time in contacting you, but the incorrect mileage is a problem. So please correct that, and also issue me a refund for the difference between the quote and the price I paid.

GM
Gail M.
Clearwater, FL
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
Nailed it
After discovering a rusty nail in the sidewall of the front passenger tire on my KONA , I called Fitzgerald's Hyundai service department for help without having an appointment the caring service providers there replaced my tire and had me back on the road shortly Fitzgerald 's service guys "nailed it " with fast caring friendly help Thank you Derrick (service adviser ). Gail M.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/09/2019

We appreciate your review of our service department. Thank you for being a part of the Fitzgerald family. Have a wonderful weekend.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com