Fitzgeralds Lakeforest Hyundai

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301-670-4800
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Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(4,379 Reviews)
5 star
74%
4 star
14%
3 star
5%
2 star
2%
1 star
2%

ReScore Reviews™ (246)

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
93% Would Recommend
100% Business Response
Latest Review about 16 hours ago

Reviews

LB
Larry B.
Gaithersburg, MD
2018 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2021 Category: Service
Ok 👍🏾
It was OK
Recommended
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 06/12/2021

We are excited to see that you had a great experience with PK and our service team. We will to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day! 

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845
Verified Customer
Bethesda, MD
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021 Category: Service
Excellent
Good timely service
Recommended
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 06/11/2021

We are excited to see that you had a great experience with Kevin and our service team. We will to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!     

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845
AB
Ann B.
No Potomac, MD
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021 Category: Service
Service
Everything done in one day
Recommended
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 06/11/2021

We are excited to see that you had a great experience with Carlin and our service team. We will to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!     

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845
Verified Customer
Germantown, MD
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/01/2021 Category: Service
Needs a lot of improvement
Needs a lot of improvement
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 06/02/2021

We are disappointed to learn of your experience here at Fitzgerald Hyundai and will take this opportunity to improve with your feedback. We consider a "3" star review an absolute failure.  I will be in contact with you at some point to see how I can help remedy your situation. If you would like to provide us additional feedback, and if there is anything we can do to turn your experience around, please do not hesitate to contact me at 301-670-4845.

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845
Verified Customer
Rockville, MD
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2021 Category: Service
ms
everyone at Fitzgeralds is very friendly and professional, I have been a client for many years and always very satisfied with the work performed . I will be moving out of the area soon and will miss your dealership. thank you all.
Recommended
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 06/02/2021

We are excited to see that you had a great experience with PK and our service team. We will to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845
Verified Customer
Germantown, MD
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2021 Category: Service
Overall Great
Everything went smoothly nothing negative to say about her service.

Only wish for loaner cars to be available.
Recommended
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 06/01/2021

We are excited to see that you had a great experience with PK and our service team. We will to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day! Sincerely, 

Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845
GR
Gregory R.
Germantown, MD
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2021 Category: Service
Engine
Carlin is a excellent service advisor
Recommended
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 05/27/2021

We are excited to see that you had a great experience with Carlin and our service team. We will to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!     

 

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845
Verified Customer
Germantown, MD
2019 Hyundai Sonata
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/26/2021 Category: Service
X
X
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 05/27/2021

We are disappointed to learn of your experience here at Fitzgerald Hyundai and will take this opportunity to improve with your feedback. We consider a "3" star review an absolute failure. Upon reviewing your service history, and your review I see that you were upset with the throughness of the repair. I will be in contact with you at some point to see what actually happened.  If you would like to provide us additional feedback, and if there is anything we can do to turn your experience around, please do not hesitate to contact me at 301-670-4845.

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845
Verified Customer
Gaithersburg, MD
2018 Hyundai Sonata
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2021 Category: Service
Excellent customer service from managers.
When a problem occurs, the service managers display excellent customer service in resolving the issue.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/26/2021 Category: Service
The service advisers need to be replaced!
The service advisers that have been employed there for a while have attitude issues. The newer employees seem incompetent.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 05/26/2021

We are disappointed to learn of your experience here at Fitzgerald Hyundai and will take this opportunity to improve with your feedback. We consider a "2" star review an absolute failure. Upon reviewing your service history, and your review I see that you were upset with the time it took for the repair. I will be in contact with you at some point to see what actually happened.  If you would like to provide us additional feedback, and if there is anything we can do to turn your experience around, please do not hesitate to contact me at 301-670-4845.

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845
Verified Customer
Silver Spring, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/25/2021 Category: Service
Good Service
Good Service and Good People.
Recommended
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 05/26/2021

We are excited to see that you had a great experience with Jesse and our service team. We will to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!     

 

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845
YL
Young L.
North Potomac, MD
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2021 Category: Service
Highly recommend!
Excellent customer service and very friendly
Recommended
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 05/25/2021

We are excited to see that you had a great experience with Brandon and our service team. We will to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!     

 

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845
Verified Customer
Washington, DC
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2021 Category: Service
Good Stuff
Great, fast, effective service, replete with clear explanations and reasonable fees.
Recommended
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 05/22/2021

We are excited to see that you had a great experience with Bryan and our service team. We will to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!     

 

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845
Verified Customer
Frederick, MD
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2021 Category: Service
Happy with the service.
Oil change and tire rotation fairly priced good service.
Recommended
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 05/19/2021

We are excited to see that you had a great experience with Bryan and our service team. We will to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!     

 

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845
LS
Linda S.
Derwood, MD
2011 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2021 Category: Service
Very caring dealership
Great dealership for purchase and service of your vehicles we have been a customer for over 30 years.
Recommended
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 05/19/2021

We are excited to see that you had a great experience with Jesse and our service team. We will to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!     

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845
Verified Customer
Germantown, MD
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/16/2021 Category: Service
Car owner
Ok service, it was an oil change, regular service, other dealerships vacuum and wash car, they did not
Recommended
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 05/18/2021

We are excited to see that you had a great experience with Brandon and our service team. We will to look forward to meeting your service needs in the future. Thank you for leaving us a constructive, yet positive survey response. Have a spectacular day!     

 

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845