Reviews
Verified
Verified
We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!
Sincerely,
Josh Krumpach
Verified
We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!
Sincerely,
Josh Krumpach
Verified
We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!
Sincerely,
Josh Krumpach
Verified
We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!
Sincerely,
Josh Krumpach
Verified
We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!
Sincerely,
Josh Krumpach
Verified
Sorry for the length of time for service. If car is not under warranty there is a charge of $132.50 for diagnostic. Same way if a plumbing or hvac company comes out to your house to have a diagnostic performed. As for the brakes the left rear "inner pad is sticking." So you do need rear pads and rotors asap . We would be glad to help with repairs . Let me know so we talk about pricing together. Have a great day.
Hyundai Service Lane Manager
Josh Krumpach
301-548-4821
Verified
We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!
Sincerely,
Josh Krumpach
Verified
We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!
Sincerely,
Josh Krumpach
Verified
We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!
Sincerely,
Josh Krumpach
Verified
We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!
Sincerely,
Josh Krumpach
Verified
We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!
Sincerely,
Josh Krumpach
Verified
Sorry to hear about the break down in communication. Unfortunately when a part is on back order we are not notified from manufacturer until about 3-5 days after part is order. Then we need to move the part up to higher priority on list and wait another 24-48 hours to found out a release date . Then we have to wait for the part to be release to us. But we will work and try are best on communication .
Verified
We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!
Sincerely,
Josh Krumpach
Verified
Mrs. St. Mary,
All we can do is apologize profusely. The behavior is totally unacceptable at best. This is not the way we practice our service standards here at Fitzgeralds and I hope you will believe that we will not condone the behavior exhibited by the rep. I do however believe he was not upset with you by any means. He however was frustrated with the situation that the sales department advised you incorrectly the service would be free (it is not). This is a communication error between departments we have been experiencing. This is not your fault and you should never have been left to feel like it was. It is a problem we have been attempting to resolve the past few months and hopefully will have corrected so no one else has an experience like you have. Please contact me when you get a moment as I would like to make it up to you.
Chris Turgeon
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11445
Verified
We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!
Sincerely,
Josh Krumpach
Hyundai Service Lane Manager
301-548-4821
Verified
We do match other tire company prices. Only company we do not match is would be wal mart or costco . We would be glad to try and match tire prices. Please let me know .
Hyundai Service Manager
Josh Krumapch
Verified
Sorry the repair took longer and the service writer under promise. We know your time is valuable. We are taking steps to make sure this does not happy again. Please contact me if have any question.
Hyundai Service Lane Manager
Josh Krumpach
Verified
We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!
Sincerely,
Josh Krumpach
Hyundai Service Lane Manager
301-548-4821
Verified
I have looked into the both service visits . It seems the brakes were almost metal-to-metal the first visit and it was advised that the pads to be replaced to help pass Maryland State Inspection. Now pads have cut into the rotors and we cannot save them by machining the rotor surfaces. There is a change in pricing because of this, and we do apologize. We apologize if our advisor did not show proper empathy towards the situation. We will work on this . Please contact me at your earliest convenience so that I may attempt to make it up to you.
Hyundai Service Lane Manager
Josh Krumpach
301-548-4821