Fitzgeralds Lakeforest Hyundai

We are delighted to see that you had a great experience with our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!   

 

 

We are delighted to see that you had a great experience with PK and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!   

 

 

We are delighted to see that you had a great experience with Carlin and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!   

 

 

We are disappointed to learn of your experience here at Fitzgerald Hyundai/Subaru, and will take this opportunity to improve with your feedback. As a "2" star review which in Hyundais eyes is a failure, I will be in contact with you in the next couple of days. I had talked with you before and told you I would help you anyway possible, I don't understand why you didn't reach out if you needed help instead of dropping a poor survey.  We want to make this right by you.  If you would like to provide me with additional feedback, or if there Is anything I can do turn your experience around, please do not hesitate to contact me at 301-670-4845. 

We are delighted to see that you had a great experience with Jon and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!   

 

 

We are disappointed to learn of your experience here at Fitzgerald Hyundai/Subaru, and will take this opportunity to improve with your feedback. As a "3" star review which in Hyundais eyes is a failure, Brett will be in contact with you in the next couple of days after we figure out how we had failed you. We want to make this right by you.  If you would like to provide me with additional feedback, or if there Is anything I can do turn your experience around, please do not hesitate to contact me at 301-670-4845. 

 

We are disappointed to learn of your experience here at Fitzgerald Hyundai/Subaru, and will take this opportunity to improve with your feedback. A "2" star review which in Hyundais eyes is a failure, and we apologize that your opinion of our service has came to negative light.  When I reviewed your service for that day,  I see that you had only had us perform an express oil change - this service does not typically include a multi point inspection. I will question the advisor if you had asked for one to be performed. When I reviewed your service history I also see that there has been many declined recommendations in the past, so that may have posted the assumption that you have your service performed elsewhere and only use us for the discounted oil changes (many people do).  We do apprieciate your business, however many customers get annoyed with us approaching them with additional work needed when they have their own mechanics (we typically pay the price with a strongly worded negative review too) . We are not going to waste your time nor ours. If you would like us to perform the inspection next time just ask, no issues. In a new world of social media, and customer satisfaction reviews, we walk a tight rope every day. We believe communication is key though. So as we may have missed your mark this past visit, that is obviously not our goal. 

Additionaly, We are still under the knife getting upgrades to our facility and are in the process of getting a new car wash procured, we hope to have it up and running middle of 2020. We are doing the best we can by providing the voucher to the AutoSpa as a stop-gap and we are sorry if that makes it inconvienant for you. Many of our clients are tickled because of the beautiful mini-detail they provide with this voucher. If you would like to provide me with additional feedback, or if there Is anything I can do turn your experience around, please do not hesitate to contact me at 301-670-4845.

We are delighted to see that you had a great experience with Jesse and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!   

We are delighted to see that you had a great experience with Jon and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!   

We are delighted to see that you had a great experience with Carlin and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!   

 

 

We are delighted to see that you had a great experience with Jon and our service team. We do apologize for the oversite with the washer fluid, if you still need it filled just run by and we can top it off. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!   

 

 

We are delighted to see that you had a great experience with Jesse and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!   

 

 

  We are disappointed to learn of your experience here at Fitzgerald Hyundai/Subaru, and will take this opportunity to improve with your feedback. As a "3" star review which in Hyundais eyes is a failure, I will be in contact with you in the next couple of days to figure out how we had failed you.  If you would like to provide me with additional feedback, or if there Is anything I can do turn your experience around, please do not hesitate to contact me at 301-670-4845. 

 

We are delighted to see that you had a great experience with Jon and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!   

We are delighted to see that you had a great experience with Jesse and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!   

We are delighted to see that you had a great experience with Jesse and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day! 

We are delighted to see that you had a great experience with Carlin and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day! 

We are delighted to see that you had a great experience with Jon and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day! 

We are delighted to see that you had a great experience with Carlin and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day! 

We are delighted to see that you had a great experience with Carlin and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!