Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

3971 Reviews

ReScore Reviews™ (113)

ReScore
Overall Rating 4.2389401/5Overall Rating 4.2389401/5Overall Rating 4.2389401/5Overall Rating 4.2389401/5rating 4.2389401
Original
Overall Rating 2.1946931/5Overall Rating 2.1946931/5rating 2.1946931rating 2.1946931rating 2.1946931
92% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


BS
Bo S.
Mount Airy, MD
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Service at Fitzgeral Lakeforet Hyundai
Prompt and professional
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 08/07/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Brookeville, MD
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/06/2019 Category: Service
Waiting Service area is great
Friendly
Wait was what I was told
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 08/07/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Rockville, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Review of Service
Polite, efficient service from arrival to departure.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 08/07/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
North Potomac, MD
2012 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Great Customer Service
Randy was my adviser; he was great. Very helpful and watched out for how much the repair cost me. I feel that for a service department, they do not perform unnecessary work to up charge their customers.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 08/07/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Germantown, MD
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/05/2019 Category: Service
Engin Light On
took in my car with the check engine light off and my car came out with the check engine light on. they took it back in and had it for 30 minuets and just said that it wasn't the oil change that caused it. when I asked what the code was they said that they did not check the code angina that I would have to pay $135 just to connect the computer to it.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 08/06/2019

We are disappointed to learn of your experience here at Fitzgerald Hyundai/Subaru, and will take this opportunity to improve with your feedback. I believe my associate handled this incorrectly and indeed we should have scanned it for you at no cost to you. I apologize for this and I will take action to correct this. If you would like to provide us additional feedback, or if there is anything we can to turn your experience around, please do not hesitate to contact me at 301-670-4845.

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Silver Spring, MD
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/05/2019 Category: Service
Just Ok
They need to be patient with customers
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 08/05/2019

We are disappointed to learn of your experience here at Fitzgerald Hyundai/Subaru, and will take this opportunity to improve with your feedback. If you would like to provide me with some additional feedback, or if there is anything I can to turn your experience around, please do not hesitate to contact me directly at 301-670-4845

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

AC
Adam C.
Frederick, MD
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019 Category: Service
NextCar Blues
As usual, the Fitzgerald’s service department was spot on, quick and efficient! However, NextCar took 30 minutes to locate a loaner car. And this was at 7:30am. They should also have a rep on site at your opening time of 7:00am. Had to wait 20 minutes for NextCar to open. It was 75 minutes until I drove off with loaner.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 08/05/2019

We apologize for NextCars continual lack luster performance, We are attempting to light a fire under their management to get on our level. We are extremely pleased to see that you had a great experience with us though. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Germantown, MD
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019 Category: Service
oil change
we miss Josh
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 08/05/2019

We do too, however there comes a time for bigger and brighter for our overachieving staff members and now is his time. We are extremely pleased to see that you had a great experience with us regardless. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

SY
Somelisan Y.
Rockville, MD
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019 Category: Service
Excellent service and high hospitality
Enjoyed great service and reasonable price. The people are friendly and helpful.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 08/05/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

AB
Andre B.
Gaithersburg, MD
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2019 Category: Service
Hyundai Elantra: $30K maintenance
Quick, efficient, and fully satisfactory.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 08/05/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Silver Spring, MD
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2019 Category: Service
Recal work
Went to dealer for a ECU update that I received in the mail. While there I was informed there was another recall and both were taken care of.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 08/05/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

LK
Lancina K.
Germantown, MD
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
Techically sound.
Very cleaned. Especially the restrooms.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 08/05/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!


Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Gaithersburg, MD
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019 Category: Service
Great service always
Nice place
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 08/02/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Silver Spring, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019 Category: Service
great service
Carlin was great and made me feel good about my visit.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 07/31/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

GD
Gail D.
Montgomery Village, MD
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2019 Category: Service
Hyundai Service
Customer service reps were nicer this time.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 07/31/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

AD
Angela D.
Gaithersburg, MD
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Hyundai service is great
I love how they got me in and out as quickly as possible when they did not have loaner vehicles to spare. I really appreciated that.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 07/30/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Germantown, MD
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Excellent service
I really appreciate the services and how carefull they are with customers.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 07/30/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

JM
Jaideep M.
Gaithersburg, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Nicely done car service
OK
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 07/30/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Rockville, MD
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Great Service!
We have been going to this dealership for service for over 10 years and they have been absolutely the best!
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 07/30/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

PG
Peykan G.
Montgomery Village, MD
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Customer Service
Mr Jesse Segovia is the best.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 07/30/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845