Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(4,216 Reviews)

ReScore Reviews™ (149)

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
92% Would Recommend
100% Business Response
Latest Review about 20 hours ago

Reviews


Verified Customer
Germantown, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2020 Category: Service
Recommend this dealer.
The service staff are friendly, fast, knowledgeable, and patient. There's a nice and clean lounge with tv, wifi, coffee, magazines, etc. for if you're waiting, and convenient rental cars if you're not. Highly recommend.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 03/10/2020

We are delighted to see that you had a great experience with Jesse and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!   

 

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Silver Spring, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2020 Category: Service
great customer service
Explained in detail what needs to be done for my vehicle; great service.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 03/07/2020

We are delighted to see that you had a great experience with PK and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!     

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

RL
Rolando L.
Germantown, MD
2014 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2020 Category: Service
Excellent customer service
Advisor has great experience in his job.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 03/07/2020

We are delighted to see that you had a great experience with Jesse and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!   

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

JB
James B.
Rockville, MD
2010 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2020 Category: Service
Easy to make appointment sand they keep you apprised of things that.need attention.
See titled
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 03/06/2020

We are delighted to see that you had a great experience with Carlin and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!   

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

EA
Ernesto A.
Gaithersburg, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2020 Category: Service
Nice Job
I brought my Hyundai Sonata on this service Center because of an issue that I suspected to be the wheel bearing. They solved and fixed the problem. Thanks to the service advisor that assisted me.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 03/06/2020

We are delighted to see that you had a great experience with PK and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!     

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

BB
Beth B.
Clarksburg, MD
2019 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2020 Category: Service
Satisfied Customer
Everyone was helpful from the beginning to end, explained everything well from process to billing. Waiting area was clean and comfortable and wait time was reasonable.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 03/04/2020

We are delighted to see that you had a great experience with Carlin and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!   

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

DB
Denise B.
Silver Spring, MD
2010 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2020 Category: Service
Knowledgeable and friendly staff.
Knowledgeable and informative staff. I
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 03/04/2020

We are delighted to see that you had a great experience with Sou and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!   

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Germantown, MD
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2020 Category: Service
Service with a Smile and Timely
They always get things done in a timely manner. If something is going to take longer they inform me right away.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 03/03/2020

We are delighted to see that you had a great experience with PK and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!   

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

EK
Elaine K.
Lusby, MD
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2020 Category: Service
everything
snacks, clean waiting room service on time
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 03/02/2020

We are delighted to see that you had a great experience with Sou and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!   

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Germantown, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2020 Category: Service
Great Experience
On time, under budget, friendly, no surprises.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 02/28/2020

We are delighted to see that you had a great experience with Carlin and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!   

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Rockville, MD
2003 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2020 Category: Service
Jesse gave wonderful, knowledgeable service
Good service
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 02/28/2020

We are delighted to see that you had a great experience with Jesse and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!   

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

MP
Mark P.
Germantown, MD
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2020 Category: Service
Maintenance Agreement
I purchased my car last year and based upon the purchase & service of 3 previous vehicles purchased the maintenance agreement.

I arrived at 7:45AM and asked for oil & filter change, tire pressure check and Blue Link software update. At 8:30AM I was notified my car was complete and ready to go. $00.00 due! That’s hard to beat!
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 02/27/2020

We are delighted to see that you had a great experience with Sou and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!   

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

JP
Julie P.
Germantown, MD
2016 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2020 Category: Service
Service
As always great customer service
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 02/26/2020

We are delighted to see that you had a great experience with Jesse and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!   

 

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

EA
Eldar A.
Gaithersburg, MD
2008 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2020 Category: Service
Quality of service
Thank you for service!
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 02/26/2020

We are delighted to see that you had a great experience with Sou and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!   

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

MS
Matthew S.
Mount Airy, MD
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2020 Category: Service
Carlin is Great
Carlin is Awesome to deal with. His mechanic staff are honest and straightforward.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 02/25/2020

We are delighted to see that you had a great experience with Carlin and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!   

 

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845