Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

572 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
93% Would Recommend
Latest Review 9 days ago

Reviews


SB
Shanee B.
Mount Clemens, MI
Buick Rainier
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Shanee said the staff was very respectful and helped her out a lot.
This review was collected via phone interview by Customer Research Inc.

JB
Jalen B.
Clinton Township, MI
Chevrolet Malibu
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2018 Category: Service
Jalen said he didn't like the wait time but otherwise it was fine.
This review was collected via phone interview by Customer Research Inc.

CU
Chris U.
Harrison Township, MI
Chevrolet Venture
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Chris said the staff were great, they provided quick service and made it easy for him.
This review was collected via phone interview by Customer Research Inc.

JC
Jeff C.
Mount Clemens, MI
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Jeff said this business is awesome. His vehicle is running well and the employees did a good job.
This review was collected via phone interview by Customer Research Inc.

CB
Carl B.
Clinton Township, MI
Hyundai Tiburon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Carl said the last couple of times he brought his vehicle in they were able to take care of his problem.
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager from Five Stars Auto Care Inc responded on 06/07/2018

Good Morning Carl,

THat was very kind of you for your words on our survey.  We hope you continue to visit Five Stars Auto Care for all of your vehicle/s needs.

Have a great Day,
Five Stars Auto Care Inc.
Management


TM
Travis M.
Roseville, MI
Pontiac Vibe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Travis said the staff were very helpful when he was in a pinch. They did great work, and got him back on the road in a few days.
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager from Five Stars Auto Care Inc responded on 06/07/2018

Good Morning Travis,

All of us here at Five Stars would like to say thank you for the kind comment and for taking the survey.  We are dedicated to our customer and strive to make each and every visit a comfortable one.

We hope to see you again the the future for all of your vehicle/s needs.

Five Stars Auto Care Inc.
Management


KC
Kent C.
Romeo, MI
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Kent said the staff were nice.
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager from Five Stars Auto Care Inc responded on 06/07/2018

Good Morning Ken,

Thank you for taking our survey and for rating us with the 5 stars.  It's our comminent to make sure every leaves here happy.

Have a great day!
Five Stars Auto Care,
Management


JV
Janet V.
Utica, MI
Ford Police Interceptor
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Janet said, this business is always informative and helpful and Mark makes sure her service is done correctly.
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager from Five Stars Auto Care Inc responded on 06/07/2018

Good Morning Janet,

Five Stars Auto Care would like to say thanks for the great comment and for taking our survey and rating us with 5 STARS!  It is our comminent to take care us our customers and see that they leave happy.

Have a Great Day!
Five Stars Auto Care Inc.
Management


SC
Sherelle C.
Highland Park, MI
Chrysler 300
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Sherelle said her overall experience was good. She liked the service.
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager from Five Stars Auto Care Inc responded on 06/07/2018

Good Morning Sherelle,

All of us here at Five Stars would like toa thank you for not only rating your experience for the the kind comment.  We are here to make sure our customers a satisied and are happy.  We look forward to your vehicle visits in the future.

Regards,
Five Stars Auto Care Inc.
Management


RB
Reggie B.
Clinton Township, MI
Lincoln Town Car
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2018 Category: Service
Reggie said the service was alright.
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager from Five Stars Auto Care Inc responded on 06/07/2018

Good Morning Reggie,


Thank your for choosing Five Stars for your vehicle repair.  We do our best for every customer and hope to see them come back for their vehicle/s needs.

Have a great day!
Five Stars Auto Care Inc.
Management


SB
Steve B.
Roseville, MI
Dodge Charger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Steve said the mechanic did a good job and he really appreciates him going over and beyond what he had to do.
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager from Five Stars Auto Care Inc responded on 05/31/2018

Good Afternoon Steve,

Thank you for choosing Five Stars Auto.  All of us here at Five Stars Auto would also like to thank you for your positive feedback on our survey.  We strive to make each and every customer feel comfortable about their visit.

We look forward to your vehicle visits in the future.

Five Stars Auto Care Inc.
Management


JC
JoAnne C.
Clinton Township, MI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018
Service
As always, service was great! The guys do everything possible to make the experience as easy as possible. Have brought several vehicles in for work and never have I had a poor experience.
Layth H., Manager from Five Stars Auto Care Inc responded on 05/16/2018

Good Morning Jo Anne,

All of us here at Five Stars Auto would like to send you a huge thank you for your 5 star rating and for your comment.  We strive to make each and every customer leave our facility with a pisitive experience.  

Thank you again and we look forward to your visits in the future.

Have a great day,
Five Stars Auto Care Inc.
Management


TC
Tom C.
Macomb, MI
Mitsubishi Lancer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Tom said he is happy with the service and he does a lot of business with this facility.
This review was collected via phone interview by Customer Research Inc.

TB
TERRY B.
Warren, MI
Ford Police Interceptor
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018
In-N-Out
I brought my truck in for exhaust repairs and the crew at 5 STAR got me turned around in short order and at price-point that didn't break the bank.

Again, thankyou for your professionalism and ability to find a low cost solution that fit my budget.
Layth H., Manager from Five Stars Auto Care Inc responded on 05/09/2018

Good Afternoon Terry,

All of us here at Five Stars would like to thank you for the positive feedback on our survey and for rating us with 5 stars.  We stand up to our reputation and do whatever we can to please each and every customer.  We look forward to your visits in the furure.

Have a great evening
Five Stars Auto Care Inc
Management


TB
Tim B.
Clinton Township, MI
GMC Acadia
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Spoke with Stephanie. She said she got great service.
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager from Five Stars Auto Care Inc responded on 05/09/2018

Stephanie,

All of us here at Five Stars would like to thank you for the comment on having great service at our repair facility.  We hope to see you again in the future.

Five Stars Auto Care Inc
Management.


MZ
Mark Z.
Michigan
Jeep Grand Cherokee
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/07/2018 Category: Service
Mark said the business is above average.
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager from Five Stars Auto Care Inc responded on 05/09/2018

Good Afternoon Mark,

Five Stars Auto Care would like to send a big THANK YOU for the rating for us and for replying on the recommendation.  We greatly appreciate it.

Have a great evening
Five Stars Auto Care Inc.
Management


BL
Brett L.
Clinton Township, MI
Ram 2500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Brett said, Paul at the business is on top of his game. He is quick, and thorough. They have good prices and they make it easy.
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager from Five Stars Auto Care Inc responded on 05/09/2018

Brett,

Thank you ofor the great works in regards to the service you received at our repair facility.  We greatly appreciate it and we look forward to giving you the same wonderful service in the future.

Have a great evening,
Five Stars Auto Care Inc
Management


WG
William G.
Mount Clemens, MI
Nissan Maxima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
William said the business is the best.
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager from Five Stars Auto Care Inc responded on 05/09/2018

Good evening William,

All of us here at Five Stars would like to thank you kindly for the great response to our survey.  We appreciate our customers and try to do our best to make sure each and every one leaves satisfied.  

Thank you again and we look forward to your visits in the future.

Five Stars Auto Care Inc.
Management.


MW
Michael W.
Warren, MI
Chevrolet Monte Carlo
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Michael said the service was quick. The only thing he didn't like was that every time they said they would call back, they never did and he had to call them. Everything was good and his vehicle is running great.
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager from Five Stars Auto Care Inc responded on 05/09/2018

Michael,

First we would like to sincerely apologize for the miscommunication on the returning of your phone calls.  We appreciate you bringing that to our attention and we will get this addressed. 

Second, we kindly thank you for rating us with 5 stars and for completing our survey.  If there is ever anything else we may assist you on, please do not hesitate to contact us.

Have a great evening.
Five Stars Auto Care Inc.
Management


GM
George M.
Clinton Township, MI
Lincoln Mark VIII
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
George said the employees were respectful and worked well with him. He wanted to give special recognition to Paul.
This review was collected via phone interview by Customer Research Inc.