Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92
4.9

( 474 Reviews )

99% Would Recommend
Latest Review 3 days ago

Reviews


GB
GREG B.
Dallas, TX
Acura RDX
Verified Customer
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12/05/2019
Trust and Convenience
The guys at Flatts are my kind of mechanics. Customer focused and willing to tell me honestly what needs doing and what can wait. Through years of experience with Flatts,I have come to trust them to have my best interests as their main operating principle. That’s why my family keeps coming back.

Verified Customer
Dallas, TX
Lexus GS 350
Verified Customer
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12/05/2019
State Inspection
Were able to get both cars inspected quick.

JK
Jackie K.
Texas
Lexus NX
Verified Customer
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11/21/2019 Category: Service
Jackie said she has no complaints with this business. She said they take good care of her. She said Employee Tim has provided the best Customer Service.
This review was collected via phone interview by Customer Research Inc.

MD
Michael D.
Frisco, TX
Ford F-150
Verified Customer
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11/20/2019 Category: Service
Michael said the business does good work quickly.
This review was collected via phone interview by Customer Research Inc.

DA
DAVID A.
Dallas, TX
Chevrolet Suburban
Verified Customer
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11/08/2019
Good work; friendly service
Good work; friendly service. Tim and Jeff Flatt have done a great job on the several things I have had repaired.

GM
Gayle M.
Dallas, TX
Nissan Altima
Verified Customer
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11/08/2019 Category: Service
Gayle said the service was great.
This review was collected via phone interview by Customer Research Inc.

MS
MAUREEN S.
Addison, TX
Toyota Camry
Verified Customer
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10/25/2019
Best people ever; incomparable service!
I have great confidence in Jeff and know he is totally honest as well as knowledgeable and experienced. Service is always professional and done in a timely manner. Have recommended Flatt’s Shell to many friends for these reasons and their experience has been the same as mine!! We are fortunate!!!

DY
DAN Y.
Dallas, TX
Acura TL
Verified Customer
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10/21/2019
My Starter Was Replaced In Record Time
My Starter was replaced in record time at a very reasonable price! Flatt Shell’s professional “spot on” diagnostic evaluations never cease to amaze me with an extremely efficient staff!! I can’t thank you enough for having me mobile for the weekend!!

JP
JEFF P.
Dallas, TX
Kia Forte
Verified Customer
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10/19/2019
Great joint
Always able to relax when Tim works on my car. It's worth the drive no matter where you live in DFW!.

BA
Brad A.
Dallas, TX
Toyota Camry
Verified Customer
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10/18/2019 Category: Service
Brad said they are able to work with very personable service. He went there for state inspection, there was a vehicle or 2 before him, and the staff had it done within 30 minutes. They make or beat their time estimations. He stated their gas prices tend to be high, and so he goes someplace else for that. He added he wishes they would have vehicle inspections on Saturdays again, for the working man.
This review was collected via phone interview by Customer Research Inc.

WC
William C.
Dallas, TX
Ford Explorer
Verified Customer
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10/15/2019 Category: Service
William said that they did a great job.
This review was collected via phone interview by Customer Research Inc.

CB
CHARLOTTE B.
Mansfield, TX
Dodge Charger
Verified Customer
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10/04/2019
Quick, Great Service!
I had never been here before but would ABSOLUTELY come back. Service was quick, courteous, and I couldn't be more pleased with the communication!

JU
JENNIFER U.
Dallas, TX
Subaru Forester
Verified Customer
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10/04/2019
Excellent
Flatt’s is always efficient and excellent in their services.

RF
Rick F.
Dallas, TX
Mercedes-Benz E300
Verified Customer
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10/04/2019 Category: Service
Rick said the service was good.
This review was collected via phone interview by Customer Research Inc.

RM
Randy M.
Rowlett, TX
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2019 Category: Service
Randy said the employees are always professional, courteous, and take care of his issues.
This review was collected via phone interview by Customer Research Inc.

RT
Robert T.
Dallas, TX
INFINITI I30
Verified Customer
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09/19/2019 Category: Service
Robert said their service was excellent, he thought the staff was very trustworthy and took care of what he needed very quickly. They explained what they were doing. They were terrific.
This review was collected via phone interview by Customer Research Inc.

CL
CHUCK L.
Dallas, TX
Land Rover Discovery Sport
Verified Customer
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09/16/2019
Oil change
Scheduled an appointment for oil change. Started on time. I waited and in less than 30 minutes they were done. Also, reasonable price.

RS
RACHELLE S.
Dallas, TX
Lexus IS 250
Verified Customer
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09/15/2019
Great and quick service!
Tim and Aaron are the best! They are trustworthy and you can feel confident that your car will be taken care of quickly.

JC
JOHN C.
Rowlett, TX
Pontiac Vibe
Verified Customer
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09/14/2019
A place you can trust
We have been using Jeff and Tims Shell station for years. I am disabled so my wife has to take the car to the shop when we need something taken care of. I never have to worry if they will take care of her and not try to pull any tricks on her like other shops have done.
If you need a shop to trust this is the place

ET
Ed T.
Dallas, TX
Honda Civic Cpe
Verified Customer
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09/14/2019 Category: Service
Ed said that the service was good.
This review was collected via phone interview by Customer Research Inc.