ReScore Reviews™ (3)
Im sorry your unhappy but this is not a fair review when you have not taken a moment to speak with myself or Jerry, you have been with us long enough to know Jerry takes pride in his work and if anything is wrong will take care of it, As for this morning Jerry & myself could not be in the office and I do know the guys were running about 15 minutes behind we do our best to get the cars in on time but sometimes it does happen to run afew minutes behind same as with a doctors office it cant always be helped. We would appreciate the chance to speak with you directly and resolve any issues with you. Please call the shop and ask for Jerry.
Micheal ask for us to check his brakes we did ask he ask and Micheal was told that he only needed the front brakes with rotors for the $225 plus tax and the rear brakes were fine and not needed at this time he agreed to have them done and left here happy. The next day he called and ask again about the rear brakes Im not sured why he thought for $225 he could have all brakes & rotors done because he was told that it was for Only the front and because he was upset I told him on his next visit we would give him a free oil change because of his confusion he seemed happy with that and we ended the conversation, So now I am confused about his review.
1 and did not leave until 2:30 PM . There is no excuse for an oil change to take 1 1/2 hrs.
Our Oil Changes are done usually within the hour, We did inform customer when they arrived that we were running a half hour behind he still wanted to wait knowing it would 130 before we could see his car & the car was done on time as he was informed off apon arrival. We are sorry you were unhappy you havede been in before and know we are usually very good with timing.
We are not A quick lube Our prices are cheaper then them, All customers are told Oil Changes are an hour or less and if we are running behind we do tell you.
We are sorry you are unhapppy but we tell every customer within a hour for Oil changes & yours was done but you wanted you exhaust fixed that day it took time to locate the parts as the parts needed are not easy found you chose to wait hopeing to fix same day, Customer was informed parts were located & are special order would take 2 days to get and was givien a printed estiamte for exhaust work & aslso a paid recipit for the Oil change, she said she would be back for the exhaust to be done so with knowing all that was said & done her review comes as a shock becuase we were trying to do as she wanted and thats why she was here 2 hours.
PATCHED ME UP FOR THE NEXT RUN !!!!!
ALSO REMINDED ME OF IMPORTANCE OF ROUTINE CARE AND OIL CHANGES ( I WILL BE THERE AT THE SCHEDULLED TIME )
THANK YOU FOR ALL THAT YOU DO MS PAT DELRAY MEDICAL