Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

754 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 2 days ago

Reviews


RS
RITA S.
Folsom, CA
Mazda MX-5 Miata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2018
Honest
I have taken my car to several Auto Shops in Folsom and never was satisfied with the service until I found Folsom Auto Center and now I will never take my car any where else.The owner is honest and provides the best service with great mechanics .

JB
JOE B.
Folsom, CA
Dodge Neon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018
Good Customer Service.
Good Customer Service and Friendly people specially Alex who help me out a lot with my dodge having problem with oxigen and catalyc monitor.thanks guys.

MB
Matt B.
Folsom, CA
Land Rover Range Rover
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Matt said the service was as advertised. The estimate was spot on, and the service was completed quickly.
This review was collected via phone interview by Customer Research Inc.

DN
DAVID N.
Folsom, CA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
Great work, great price!
Folsom Auto Center is the best! Fair prices, great advice, no pressure to perform unnecessary work, and great people!

GR
GARY R.
El Dorado Hills, CA
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
Personalize service and customer care
Honesty and Integrity.

ID
Irv D.
Folsom, CA
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Irv said he knows and trusts this business. He has been going to them for nearly 30 years.
This review was collected via phone interview by Customer Research Inc.

CB
Catlin B.
Folsom, CA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Catlin said the staff was helpful.
This review was collected via phone interview by Customer Research Inc.

NC
NICHOLE C.
Folsom, CA
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
Ciampa Review
Exception Service

CK
Constantine K.
Folsom, CA
INFINITI G37 Coupe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2018 Category: Service
Constantine said he brought his vehicle in on a Tuesday and they did not look at it til Wednesday. The part that was ordered did not arrive til Friday. They had the vehicle for 3 days, for a 2 hour repair.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Folsom, CA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
Awesome service
Excellent service

SW
Samantha W.
Clearlake Oaks, CA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Samantha said she can trust the business. They show her what's wrong with her vehicle. Scott is a really cool guy. They are nice.
This review was collected via phone interview by Customer Research Inc.

NK
NANCY K.
Folsom, CA
Honda Element
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
Fair and Honest
Thank you Alex and all the staff at FAC, once again. They got my car fixed quickly and as always at a fair price. This is my go to auto repair shop.

TO
Tom O.
Folsom, CA
Acura MDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Tom said the business provided great service.
This review was collected via phone interview by Customer Research Inc.

GO
Gary O.
Folsom, CA
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Gary said he has received good service at the business for the last fifteen years.
This review was collected via phone interview by Customer Research Inc.

LM
LINDA M.
Folsom, CA
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018
rating
they are very reliable

RM
RYAN M.
Folsom, CA
Toyota RAV4
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/15/2018
Folsom Auto Center
I liked how Scott and Alex took their time to provide detailed explanations. The actual work on my vehicle seems to be good. A few of opportunities would be to be more proactive in calling on status. I had to call each time. I understand that they are busy. Additionally, my original quote was a little cheaper because they ordered the wrong part. The strut kit didn't come with a boot/bellow like the vehicle originally had and opposed to asking if I wanted the bellow before completing work, the work was completed and I was advised when I went to pick the vehicle up.

LM
LAURA M.
Orangevale, CA
BMW 3 Series
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/14/2018
Took twice as long as time quoted.
The length of time the car was in the shop and the lack of communication was exhausting. I had to make 85% of the calls to get an update on my car.
One employee was out 3 times during the 2 weeks my car was in and no one else could provide me with a status on my car. Very frustrating. And i was never told once why there were delays. I will say the company did not hesitate to cover the cost of the rental car for the additional time. I was also informed that this isn't a typical interaction with them. They were always courteous. While this experience was disappointing, I do plan to give the shop another try in the future to see if they provide better service and that this was truly a one-time incident. I would hold off recommending the shop to family/friends until I had another experience with them.

LF
LARRY F.
Folsom, CA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
Best in Folsom
Folsom Auto Center is the best and most honest center i've ever been..

CK
Chandra K.
Folsom, CA
Honda Accord Cpe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/29/2018 Category: Service
Chandra said the service was good. Though his air conditioning is still not cooling to the level he wanted, it is fixed.
This review was collected via phone interview by Customer Research Inc.

MJ
MARVIN J.
Granite Bay, CA
Jaguar XJ6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018
Replaced out of production brakes on old car
I have a 1994 Jaguar XJ6 that had its rear brakes locked up. The entire set of brake components had to be replaced. We discovered that the brakes were out of production. Scott called and found a used Jaguar parts dealer that had the parts. Car now runs great.