Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

720 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 2 days ago

Reviews


TM
Tracey M.
Sacramento, CA
Toyota Camry Solara
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Tracey said the staff were really great with a quick turn around time. They were really nice and took care of her vehicle when she brought it in.
This review was collected via phone interview by Customer Research Inc.

TA
Tyler A.
Folsom, CA
Toyota Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Tyler said Alex was great and very nice to work with.
This review was collected via phone interview by Customer Research Inc.

GB
GEORGIA B.
El Dorado Hills, CA
Mercedes-Benz GL-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2018
Friendly and efficient.
Very friendly people and completed the necessary work quickly and efficiently.

AB
Alex B.
California
Mitsubishi Mirage
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Alex said that the staff at the place were very kind, they provided him with good service and were very professional. He said it is a friendly place to be and he thanks them for the great service,
This review was collected via phone interview by Customer Research Inc.

SI
Salvatore I.
Folsom, CA
Suzuki XL-7
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2018 Category: Service
Salvatore said the staff gave good service.
This review was collected via phone interview by Customer Research Inc.

LU
Lou U.
Folsom, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Lou said that every aspect of his interaction with the business was fantastic. They had fast, friendly service at a good price. He will continue to use them for all of his service needs.
This review was collected via phone interview by Customer Research Inc.

RM
Rich M.
El Dorado Hills, CA
Ford Econoline Wagon
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/20/2018 Category: Service
Rich said the staff is honest. He stated the business usually does good work but they didn't communicate well during this visit. Alex said he would call him back and didn't, he called again and was told they would call right back but they didn't. After a week he ended up calling them back again.
This review was collected via phone interview by Customer Research Inc.

PM
Patrick M.
Folsom, CA
GMC Terrain
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018
Honest service
Great customer service and solid repair work. Been using them for years.
Manager from Folsom Auto Center responded on 06/19/2018

Thank you for the kind review!

Your Friends at Folsom Auto Center
916-985-3455

JT
Jessica T.
Sacramento, CA
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Jessica said the staff are really nice, and they let her pick up her vehicle after hours.
This review was collected via phone interview by Customer Research Inc.
Manager from Folsom Auto Center responded on 06/19/2018

Thank you for taking the time to leave us a review.

Your Friends at Folsom Auto Center
985-3455

DS
Don S.
Folsom, CA
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Don said the staff provided good service, and did what they were supposed to do.
This review was collected via phone interview by Customer Research Inc.
Manager from Folsom Auto Center responded on 06/19/2018

Thank you for taking the time to leave us a review.

Your Friends at Folsom Auto Center
985-3455

JW
John W.
Folsom, CA
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
John said this business was awesome. They were quick, efficient, and very friendly.
This review was collected via phone interview by Customer Research Inc.
Manager from Folsom Auto Center responded on 06/19/2018

Thank you for taking the time to leave us a review.

Your Friends at Folsom Auto Center
985-3455

TE
Teagan E.
El Dorado Hills, CA
Subaru Impreza Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Teagan said they gave him a better deal than anywhere else. They stayed late to finish. He was very satisfied with the good service, and Alex was the one that helped him.
This review was collected via phone interview by Customer Research Inc.
Manager from Folsom Auto Center responded on 06/19/2018

Thank you for taking the time to leave us a review.

Your Friends at Folsom Auto Center
985-3455

WB
WENDY B.
Folsom, CA
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018
Great service staff, friendly, and quality work. Trustworthy group that will strive for your best and not over charge you.
Love that I found an honest shop in the automotive industry with some of the nicest guys around. I continually receive excellent service and so do the many people I refer there.

EJ
Evan J.
Rancho Cordova, CA
Toyota Prius
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2018 Category: Service
Evan said his experience was good, except the guy at the front desk ignored him when he went in to ask for someone. Other than that, the process was quick, and the guy who helped him was pretty friendly.
This review was collected via phone interview by Customer Research Inc.

AL
ART L.
Folsom, CA
Volvo C70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018
Volvo issue
Just outstanding customer service regarding major issue with Volvo C70. Also fast work on my BMW X5 with just a constant "can do" attitude. Both Scott and Alex responded in exemplary manner and take the time to explain the maintenance on the car with suggestions and options with absolutely no pressure and very fair pricing on repairs. Highly recommend Folsom Auto Repair for auto needs,

PS
PAM S.
Folsom, CA
Toyota Sequoia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018
Trustworthy Auto center!
Folsom Auto Center has been great! They are very upfront with info that you need to know before your car will be worked on, honest opinions & I believe they give you detailed info of why and how things can go wrong in your car,. Great honest service! I’m very satisfied and confident that I have found a great local mechanic.

Thank you!

JN
JOSH N.
Folsom, CA
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018
Fixed bearing in axel
Great service!

BC
Bernardo C.
El Dorado Hills, CA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Bernardo said the staff members are very nice people.
This review was collected via phone interview by Customer Research Inc.

SM
Scott M.
Rancho Cordova, CA
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Scott said, the repairs were good and the customer service was great.
This review was collected via phone interview by Customer Research Inc.
Manager from Folsom Auto Center responded on 06/19/2018

Thank you for taking the time to review us! 

Your Friends at Folsom Auto Center
985-3455

ZG
Zach G.
Folsom, CA
Acura RSX
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/18/2018 Category: Service
Zach said his experience with this business was average, but he would still recommend them for service.
This review was collected via phone interview by Customer Research Inc.