Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

102 Reviews

96% Would Recommend
Latest Review about 18 hours ago

Reviews


SE
SHELLEY E.
Elkton, MD
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019
Fast, while-you-wait service
Fast, while-you-wait service in a comfortable waiting room with good coffee. I appreciate being asked before any work is done! Appointments very easy to schedule.

MF
MIKE F.
North East, MD
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019
Great Job
They fixed a problem I’ve been having with my car for a couple years that other auto shops could not correct. Very thankful!

JB
John B.
North East, MD
Dodge Avenger
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/12/2019 Category: Service
John said he had issues with the business a couple of times. They put parts that did not belong to his vehicle because it is an RT but they put all generic parts. They put the wrong headlight, wrong grill and wheel. They also took the motor out, put water hose in something hot and it was melting it, put old fluid in the vehicle. The business took it to another facility but still they were not able to fix it, He ended up taking it to the Dodge dealership since the transmission also has to be fixed. They did a diagnostic and were able to fix it,
This review was collected via phone interview by Customer Research Inc.
Dale and Joanna C., Owner from Crouch Automotive responded on 02/14/2019

Wow! We do not do body work here, so I am sure you are referring to another company. That bothers me, because the person on the phone must not have been clear who we are. We only did a hub bearing and an alignment on your car sir. Please review and correct this response. Thanks!

Sincerely,

Dale & Joanna Crouch

Crouch Automotive & Diesel
410-378-5555

CS
CHARLES S.
North East, MD
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019
Prompt Service
excellent service, car finished & they stayed open till we got there
Dale and Joanna C., Owner from Crouch Automotive responded on 01/25/2019

Thank you so much for your business and for taking the time to review us! We hope you will come back soon!

Sincerely,

Dale & Joanna Crouch

Crouch Automotive & Diesel
410-378-5555

HE
Hal E.
Pikesville, MD
Chevrolet Caprice Police Patrol Vehicle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Hal said they give quick and friendly service.
This review was collected via phone interview by Customer Research Inc.
Dale and Joanna C., Owner from Crouch Automotive responded on 01/25/2019

Thank you Hal! It is always a pleasure seeing you and working on your vehicles. Please let us know if there is ever anything we can do better!

Sincerely,

Dale & Joanna Crouch

Crouch Automotive & Diesel
410-378-5555

JM
JOHN M.
North East, MD
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
Murray Camri
Great job thanks for your help.
The person at the front desk is top rated in customer service. You're lucky to have her.
Dale and Joanna C., Owner from Crouch Automotive responded on 01/25/2019

Thank you for your business and for taking the time to write a review. We let Anita know that you appreciated her customer service and it made her very happy to know that. Please come back and see us soon! Thanks!

Sincerely,

Dale & Joanna Crouch

Crouch Automotive & Diesel
410-378-5555

PH
PASTOR WAYNE H.
North East, MD
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
Great service
Fast polite caring.
We still miss Steve and Cindy. 😁
Dale and Joanna C., Owner from Crouch Automotive responded on 01/25/2019

Thank you for taking the time to write a review. Thank you also for trusting us with your vehicle after having been a customer of the Foster's. We know it was difficult for many when Steve and Cindy decided to retire. Hopefully, in time, we can become an asset to the community like they were.

Sincerely,

Dale & Joanna Crouch

Crouch Automotive & Diesel
410-378-5555

GM
Gill M.
North East, MD
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
Gill said they do a great job and he recommends them to others.
This review was collected via phone interview by Customer Research Inc.

DM
David M.
Maryland
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
David said that the place was good.
This review was collected via phone interview by Customer Research Inc.

DM
Desiree M.
Conowingo, MD
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
Desiree said the business does great work.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
North East, MD
Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018
awesome service
I had a great experience

CR
Christian R.
North East, MD
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018 Category: Service
Christian said the business does good work.
This review was collected via phone interview by Customer Research Inc.

PM
PAM M.
North East, MD
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018
Thank you
Appointment setting, pricing and job completion were all great. We'll trust this business in the future.

PJ
PATRICIA J.
North East, MD
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018
great service
HAD TO Have car inspected.

AF
Allen F.
North East, MD
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Allen said that the place was helpful and accommodating.
This review was collected via phone interview by Customer Research Inc.

CG
Chuck G.
Finksburg, MD
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Chuck said his vehicle broke down out of town. They picked it up and the next morning the work was complete. He appreciates everything they did for him, he's very grateful.
This review was collected via phone interview by Customer Research Inc.

MT
Melissa T.
Elkton, MD
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Melissa said the business did a really good job on her vehicle.
This review was collected via phone interview by Customer Research Inc.

MC
MIKE C.
North East, MD
Pontiac G6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018
Wife’s 2010 Pontiac G6 GT
Well to start off, we have been having problems with the cooling system on this particular vehicle. We took the car to Crouch Automotive and as usual they took care of the problem quickly and with no hassles. Tom kept us well-informed with the issue on the vehicle it was very courteous. I would recommend them to anyone, they do a great job

PJ
PATRICIA J.
North East, MD
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018
great service
They always give good services, I have several little problems, I could just stop and they helped me out. which makes it nice . I had major issue and they took care of the problem. Very helpful and pleasant.

JC
JAMES C.
Colora, MD
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
made a timly appot and work was done while keeping us informed of what was going on
did what they said they would charged what they said