Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

51 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


MC
MIKE C.
North East, MD
Chevrolet Chevy Express
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018
Awesome shop!
Awesome shop! I could tell just by walking through the door that this shop had it all together. My van lost brakes due to a brake line and I took it there and they took care of it right away and had me back on the road. They were kind and courteous and I will highly recommend this shop to anybody

BM
Bob M.
North East, MD
Nissan Xterra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Bob said the staff at this business had good communication with him. The prices were reasonable and the quality of service was great.
This review was collected via phone interview by Customer Research Inc.

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Alexandra K.
Fort Myers, FL
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Alexandra said this business' employees were super friendly to her and her mom. They were helpful and hospitable. They really turned an unlucky day into a lucky one, and she appreciates that.
This review was collected via phone interview by Customer Research Inc.

JP
Joe P.
North East, MD
Hyundai Santa Fe
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/07/2018 Category: Service
Joe said he was very unhappy with the information he received at this business. He stated he felt he was talked down to, and he felt they were not honest.
This review was collected via phone interview by Customer Research Inc.
Dale and Joanna C., Owner from Crouch Automotive responded on 08/15/2018

We spoke with this customer and apologized for the feeling he had. We never intend to make anyone feel this way. We take our business very seriously and we do our absolute best to treat all customers fairly and equitably. This vehicle unfortunately failed state inspection. We understand this can be frustrating, however, we follow State of MD standards and requirements. There was no mistake made and we were not misleading in any way. We also verified this with the state trooper.


Dale & Joanna Crouch


Crouch Automotive & Diesel
Foster's Auto Service

410-378-5555 (Crouch)
410-287-5821 (Foster's)

EW
Ed W.
Naples, FL
GMC Savana Cutaway
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Ed said the business was excellent. The employees were very personable, helpful, and pleasant.
This review was collected via phone interview by Customer Research Inc.

AW
Archie W.
North East, MD
Honda CR-V
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2018 Category: Service
Archie said the this business is close to where he works and they had an opening for him to get in.
This review was collected via phone interview by Customer Research Inc.

RP
Ron P.
North East, MD
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Ron said it is a good facility.
This review was collected via phone interview by Customer Research Inc.

TC
Terry C.
Perryville, MD
GMC Yukon XL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Terry said this business did a good job.
This review was collected via phone interview by Customer Research Inc.
Dale and Joanna C., Owner from Crouch Automotive responded on 07/29/2018

Thanks Terry! Come see us again soon and I hope your A/C is working great!

Dale & Joanna Crouch

Crouch Automotive & Diesel
Foster's Auto Service

410-378-5555 (Crouch)
410-287-5821 (Foster's)

PS
Pam S.
Port Deposit, MD
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Pam said they were very good.
This review was collected via phone interview by Customer Research Inc.

PJ
PATRICIA J.
North East, MD
Nissan Frontier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018
great service
I have several problems with my truck.. I have stop and they took the time to see what was wrong fixed it..

TZ
Tim Z.
North East, MD
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Tim said this business did a good job and it was done right the first time. They were understanding.
This review was collected via phone interview by Customer Research Inc.

MU
Mike U.
North East, MD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Mike said he had his trailer inspected and it failed the first time. They were very thorough going through it and explained everything, and took care of it right away. They have very good service.
This review was collected via phone interview by Customer Research Inc.

WC
Wayne C.
North East, MD
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Wayne said the staff get done what needs to be done.
This review was collected via phone interview by Customer Research Inc.

ID
Irene D.
Perryville, MD
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Spoke with Stan. He said his mom was extremely happy. She was treated with respect and they were honest.
This review was collected via phone interview by Customer Research Inc.

BM
Barb M.
Perryville, MD
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Spoke with Michael. He said they do a good job and he goes there all the time.
This review was collected via phone interview by Customer Research Inc.

RB
Rick B.
North East, MD
Toyota Land Cruiser
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2018 Category: Service
Rick said work the staff did pretty good work. Though they did not do exactly what he talked about with the exhaust work, it was close.
This review was collected via phone interview by Customer Research Inc.
Dale and Joanna C., Owner from Crouch Automotive responded on 07/29/2018

Hi there sir, we're sorry your exhaust did not meet your expectations, please let us know if there is anything we can do. Customer satisfaction is very important to us and we'd love to keep your business.

Dale & Joanna Crouch

Crouch Automotive, LLC
Formerly Foster's Auto Service

410-287-5821

MP
Marvin P.
Fresh Meadows, NY
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Marvin said he was very good and efficient. The vehicle is running well. Also, the business was very clean. He appreciates the great service provided.
This review was collected via phone interview by Customer Research Inc.

KP
Kenny P.
Olney, MD
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Kenny said that the facility is very good, and the staff were very helpful when he needed assistance.
This review was collected via phone interview by Customer Research Inc.

SO
Sara O.
North East, MD
Buick LaCrosse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Sara said this facility is doing great. The people and the customer service is great. They tell her exactly what's wrong with the vehicle and give her options on what to do.
This review was collected via phone interview by Customer Research Inc.

CS
Christopher S.
North East, MD
Ford Police Interceptor
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2018 Category: Service
Spoke with Lisa. She said the staff was able to complete the services needed on her vehicle.
This review was collected via phone interview by Customer Research Inc.