Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

64 Reviews

95% Would Recommend
Latest Review about 12 hours ago

Reviews


AW
Archie W.
North East, MD
Honda CR-V
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2018 Category: Service
Archie said the this business is close to where he works and they had an opening for him to get in.
This review was collected via phone interview by Customer Research Inc.

RB
Rick B.
North East, MD
Toyota Land Cruiser
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2018 Category: Service
Rick said work the staff did pretty good work. Though they did not do exactly what he talked about with the exhaust work, it was close.
This review was collected via phone interview by Customer Research Inc.
Dale and Joanna C., Owner from Crouch Automotive responded on 07/29/2018

Hi there sir, we're sorry your exhaust did not meet your expectations, please let us know if there is anything we can do. Customer satisfaction is very important to us and we'd love to keep your business.

Dale & Joanna Crouch

Crouch Automotive, LLC
Formerly Foster's Auto Service

410-287-5821

CS
Christopher S.
North East, MD
Ford Police Interceptor
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2018 Category: Service
Spoke with Lisa. She said the staff was able to complete the services needed on her vehicle.
This review was collected via phone interview by Customer Research Inc.

BB
Brian B.
North East, MD
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2018 Category: Service
Brian said there have been no problems.
This review was collected via phone interview by Customer Research Inc.

MM
Madalyn M.
North East, MD
Chrysler PT Cruiser
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2018 Category: Service
Madalyn said she was not completely satisfied with the visit because the oil light keeps coming on and she wonders if they changed the oil and the oil sensor. She would appreciate the manager calling her soon to let her know.
This review was collected via phone interview by Customer Research Inc.
Dale and Joanna C., Owner from Crouch Automotive responded on 04/09/2018

We gave Madalyn a call, her oil sensor was replaced, but an oil change was not due or performed at the time of service. She will need to return the vehicle to us so we can make sure the new sensor is working as it should.

Dale & Joanna Crouch

Crouch Automotive & Diesel
Foster's Auto Service

410-378-5555 (Crouch)
410-287-5821 (Foster's)