Fradella's Collision Center - Northshore

Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87
4.9

( 1329 Reviews )

99% Would Recommend
Latest Review 8 days ago

Reviews


RL
Rebecca L.
Louisiana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018 Category: Collision
Rebecca said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

JT
Jerry T.
Louisiana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018 Category: Collision
Spoke with Brittany. She said it was an easy experience. The staff gave her three deadlines, when they kept finding additional damages that needed work done.
This review was collected via phone interview by Customer Research Inc.

RL
Rebecca L.
Louisiana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018 Category: Collision
Rebecca said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

CL
Charles L.
Louisiana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2018 Category: Collision
Charles said he did not have any problems.
This review was collected via phone interview by Customer Research Inc.

CL
Charles L.
Louisiana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2018 Category: Collision
Charles said he did not have any problems.
This review was collected via phone interview by Customer Research Inc.

CH
Charlie H.
Louisiana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2018 Category: Collision
Spoke to Charlie's wife. She said the vehicle was a day late because they were not finished. She was not given a reason for the delay.
This review was collected via phone interview by Customer Research Inc.

EC
Ed C.
Louisiana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2018 Category: Collision
Ed said he was aware of the reputation of this business from some acquaintances of his. It is a relatively new facility. The stellar communication is what he was most pleased with. There was a 3 to 4 day delay in delivery after a month long job. It was expected to have a slight delay. They were in touch with him as it came close to the completion of the job. The delay had something to do with parts. They did excellent work. He was informed every step of the way and as it grew closer to the delivery date he was informed of the delay and he was pleased to be made aware of the delay. He would much rather be informed of what was happening than be caught by surprise.
This review was collected via phone interview by Customer Research Inc.

CH
Charlie H.
Louisiana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2018 Category: Collision
Spoke to Charlie's wife. She said the vehicle was a day late because they were not finished. She was not given a reason for the delay.
This review was collected via phone interview by Customer Research Inc.

EC
Ed C.
Louisiana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2018 Category: Collision
Ed said he was aware of the reputation of this business from some acquaintances of his. It is a relatively new facility. The stellar communication is what he was most pleased with. There was a 3 to 4 day delay in delivery after a month long job. It was expected to have a slight delay. They were in touch with him as it came close to the completion of the job. The delay had something to do with parts. They did excellent work. He was informed every step of the way and as it grew closer to the delivery date he was informed of the delay and he was pleased to be made aware of the delay. He would much rather be informed of what was happening than be caught by surprise.
This review was collected via phone interview by Customer Research Inc.

NM
Norman M.
Louisiana
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/24/2018 Category: Collision
Norman said his overall experience with the business was not good. They had his vehicle at the business for 2 months and they would not tell him anything about why it took so long. The communication was bad because they did not know where his vehicle was since it was between 2 businesses for repair work.
This review was collected via phone interview by Customer Research Inc.

MK
Mike K.
Slidell, LA
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01/18/2018
Repair exceeded my expectations
Had significant front end damage to my vehicle. Fradellas did an excellent job of repair. I would highly recommend them for repair services.

WB
Wayne B.
Louisiana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018 Category: Collision
Spoke with Cheryl. She said her visit to this business was perfect. She has no complaints. The staff washed her vehicle for her and she appreciated that.
This review was collected via phone interview by Customer Research Inc.

MN
Marissa N.
Louisiana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018 Category: Collision
Marissa said this business did everything they needed to, but it took forever. It took them 2 and a half weeks to complete the repair but she was not given an explanation for that delay. She was not given an estimate. The employee who she was dealing with never returned her calls. Their communication was alright, but it could have been better. She chose this business because their work is always good.
This review was collected via phone interview by Customer Research Inc.

ST
Shelley T.
Louisiana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018 Category: Collision
Shelley said everything was satisfactory. He was told the estimate would be completed by a certain date, but it wasn't done until a few days after that.
This review was collected via phone interview by Customer Research Inc.

WB
Wayne B.
Louisiana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018 Category: Collision
Spoke with Cheryl. She said her visit to this business was perfect. She has no complaints. The staff washed her vehicle for her and she appreciated that.
This review was collected via phone interview by Customer Research Inc.

MN
Marissa N.
Louisiana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018 Category: Collision
Marissa said this business did everything they needed to, but it took forever. It took them 2 and a half weeks to complete the repair but she was not given an explanation for that delay. She was not given an estimate. The employee who she was dealing with never returned her calls. Their communication was alright, but it could have been better. She chose this business because their work is always good.
This review was collected via phone interview by Customer Research Inc.

ST
Shelley T.
Louisiana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018 Category: Collision
Shelley said everything was satisfactory. He was told the estimate would be completed by a certain date, but it wasn't done until a few days after that.
This review was collected via phone interview by Customer Research Inc.

RL
Richard L.
Louisiana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2018 Category: Collision
Richard said the service was perfect and it had great timing. The staff got the work done and he was offered a rental. It was convenient, beneficial, and overall it was a great experience.
This review was collected via phone interview by Customer Research Inc.

BD
Barbara D.
Louisiana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2018 Category: Collision
Barbara said the business was very professional and they always did a good job.
This review was collected via phone interview by Customer Research Inc.

KH
Kate H.
Louisiana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2018 Category: Collision
Kate said it was a quick and efficient job and it was done well.
This review was collected via phone interview by Customer Research Inc.