Fradella's Collision Center - Chalmette

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

1211 Reviews

99% Would Recommend
Latest Review 4 months ago
Review for Fradella's Collision Center - Chalmette
Ben M. on 03/02/2016
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Ben said the work this business did was good, but it took a lot longer than he anticipated. There was no promise date given. However, it took 32 days to complete because of the insurance company and multiple part delays. They did not keep him updated on the status of his vehicle because he had to call to get any information.
Category: Collision
Service Date: 02/19/2016
Review Created: 03/02/2016
This review was collected via phone interview by Customer Research Inc.
Al W. at Fradella's Collision Center - Chalmette responded on 03/07/2016

We called Ben and apologized for obviously not meeting his expectation on communication.He stated he is satified overall and wanted to make sure he gave and we got honest feedback.Ben, I can't begin to tell you how important it is for our team to recieve your feedback and we thank you.Our team has examined where we fell short and have taken corrective action,thanks again.