Justin explained the receptionist was cocky, short, and very rude, which has been true for all 4 of his experiences. For example, she called him and told him his vehicle was ready. He told her he might not be able to pick it up that day, but would pick it up the next day. She told him he had to pick it up that day, because he had a rental vehicle. Since he didn't have a rental vehicle, he was able to pick up his vehicle the following day. She could be more friendly, but he doesn't want to see her get fired. Justin stated he was satisfied with the communication except for the receptionist.
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