Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

1974 Reviews

ReScore Reviews™ (19)

ReScore
Overall Rating 4.2631547/5Overall Rating 4.2631547/5Overall Rating 4.2631547/5Overall Rating 4.2631547/5rating 4.2631547
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
92% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


RJ
Ramon J.
Chula Vista, CA
2006 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018 Category: Service
Great service
A friendly and pleasant atmosphere that makes you feel welcomed; thank you crew for a great experience!
TRACY S. from Frank Hyundai

Thank you for your excellent review!

As the Customer Relations Manager for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

AM
Anita M.
San Diego, CA
2012 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Car detail
My car looks amazing. I have kids, the back seat was so dirty. The sit had really dark spots that need cleaning. When I received my car back it looked like a brand new car. Thank you so much for going above and beyond expectations.
TRACY S. from Frank Hyundai

Thank you for your excellent review!

As the Customer Relations Manager for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

RW
Robert W.
San Diego, CA
2017 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
GPS Directions with Siri
I am having problems with commanding Siri to give me directions to an address. Also, I have asked Siri to cancel directions to an address, without success. Any suggestions?
TRACY S. from Frank Hyundai

Thank you for your excellent review!

As the Customer Relations Manager for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

MK
Mohammad K.
National City, CA
2018 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2018 Category: Service
Great
Tanx alot
TRACY S. from Frank Hyundai

Thank you for taking the time to tell us about your experience at Frank hyundai. We appreciate your feedback since it helps us improve our service and your experience.

Please feel free to reach out to me directly at the following email address: tsalazar@frankmotors.com. My phone number is 619-474-5502 if you prefer a phone conversation.

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

Anonymous avatar
Verified Customer
Bonita, CA
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
service review
Friendly. Listened to my needs and was very satisfied on how they accommodated me. Very careful with my car.
TRACY S. from Frank Hyundai

Thank you for your excellent review!

As the Customer Relations Manager for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

JR
Jose R.
San Diego, CA
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
GOOD
ALL GREAT SERVICE BY JOSE
TRACY S. from Frank Hyundai

Thank you for your excellent review!

As the Customer Relations Manager for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

LM
Linda M.
El Cajon, CA
2018 Hyundai Accent
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/15/2018 Category: Service
Check in and wait time
Expect to wait and be there for at least an hour for a simple drop off and rental. Who knows how long the wait is without an appointment!
TRACY S. from Frank Hyundai

Thank you for taking the time to tell us about your experience at Frank hyundai. We appreciate your feedback since it helps us improve our service and your experience.

Please feel free to reach out to me directly at the following email address: tsalazar@frankmotors.com. My phone number is 619-474-5502 if you prefer a phone conversation.

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

SM
Susan M.
Santee, CA
2013 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Great customer service
The staff is always friendly & happy to help you!
TRACY S. from Frank Hyundai

Thank you for your excellent review!

As the Customer Relations Manager for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

Anonymous avatar
Verified Customer
San Diego, CA
2015 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Great Efficient Service!
The service I received on my 2015 Santa Fe was great. The Service Tech (sorry but I forgot her name) was professional and friendly. I appreciated that she explained the service thst I had scheduled on line was not needed at this time.
TRACY S. from Frank Hyundai

Thank you for your excellent review!

As the Customer Relations Manager for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

AS
Amy S.
Spring Valley, CA
2016 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/15/2018 Category: Service
Pricey but efficient
Thanks!
TRACY S. from Frank Hyundai

Thank you for taking the time to tell us about your experience at Frank hyundai. We appreciate your feedback since it helps us improve our service and your experience.

Please feel free to reach out to me directly at the following email address: tsalazar@frankmotors.com. My phone number is 619-474-5502 if you prefer a phone conversation.

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

MM
Michael M.
San Diego, CA
2008 Hyundai Azera
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Owner
The service is great. Chris was instrumental in helping me keep my car in the best shape possible for the future by making sure that vital warranty covered work was accomplished. I really appreciate it!
TRACY S. from Frank Hyundai

Thank you for your excellent review!

As the Customer Relations Manager for Frank Hyundai, I am Pleased to hear our service department did such a great job. Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

MA
Marianne A.
San Diego, CA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Customer service
Nice people working there
TRACY S. from Frank Hyundai

Thank you for your excellent review!
As the Customer Relations Manager for Frank Hyundai, I am Pleased to hear our service department did such a great job. Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

RG
Rita G.
Chula Vista, CA
2016 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Anna in Service Department
Anna (with glasses) was awesome and very friendly. Her service was really good.
TRACY S. from Frank Hyundai

Thank you for your excellent review!

As the Customer Relations Manager for Frank Hyundai, I am Pleased to hear our service department did such a great job. Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

GG
Gilboy G.
National City, CA
2010 Hyundai Genesis Co
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Customer service
Thanks to all the stuff specially to Brenda and Jose for always taking care of me
TRACY S. from Frank Hyundai

Thank you for your excellent review!

As the Customer Relations Manager for Frank Hyundai, I am Pleased to hear our service department did such a great job. Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

ZM
Zackary M.
Chula Vista, CA
2016 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Fast nice cheap
Cheapest hynundai around SD

AM
Angel M.
2005 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Service Department
Annie was very professional and provided A1 Service
TRACY S. from Frank Hyundai

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

AA
Aaron A.
Chula Vista, CA
2016 Hyundai Veloster
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/13/2018 Category: Service
Needs improvement
I'm generally satisfied with the work that is done, but they didn't rotate my tires, even though I paid for it. There is a bulge in one of my tires, and when I got my car back, I noticed that the bulged tire was still mounted at the location prior to sericing.
TRACY S. from Frank Hyundai

Thank you for taking the time to tell us about your experience at Frank hyundai. We appreciate your feedback since it helps us improve our service and your experience.

Please feel free to reach out to me directly at the following email address: tsalazar@frankmotors.com. My phone number is 619-474-5502 if you prefer a phone conversation.

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

EK
Earl K.
Alpine, CA
2017 Hyundai Ioniq Hybr
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2018 Category: Service
On time
Good job
TRACY S. from Frank Hyundai

Thank you for your excellent review!

As the Customer Relations Manager for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

DM
Douglas M.
Coronado, CA
2017 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2018 Category: Service
Attitude
Strong commitment to customer service in every way
TRACY S. from Frank Hyundai

Thank you for your excellent review!

As the Customer Relations Manager for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

JM
Jacqueline M.
San Diego, CA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Great Service!
Great service as always.
TRACY S. from Frank Hyundai

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502