Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

1478 Reviews

ReScore Reviews™ (12)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.08333/5Overall Rating 2.08333/5rating 2.08333rating 2.08333rating 2.08333
96% Would Recommend
Latest Review about 10 hours ago

Reviews


CL
Cherie L.
Dingmans Ferry, PA
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018 Category: Service
Customer service
😊

EC
Edward C.
Sussex, NJ
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Service
Ever time I take my car in, I have wonderful service in a timely manner.

SS
Saul S.
Dingmans Ferry, PA
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Great Service
Quick friendly staff. Dan was great from start to finish.

Verified Customer
Newton, NJ
2012 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Great service and great people
The service team is always so helpful and understanding. They really know what they are doing.

DB
Donald B.
Hewitt, NJ
2017 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Great people who work there
It is a pleasure to come there.

Verified Customer
Port Jervis, NY
2017 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018 Category: Service
They took ownership for the issue & got me a rental car fast
Hulyundai sussex is great -!unfortunately when problem occurred I had it towed to suresky in Goshen who was not helpful at all - just the opposite

SO
Scott O.
Sussex, NJ
2015 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Excellent job
An excellent job was done on my car

NW
Nicholas W.
Middletown, NY
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Fast service
Thank you

RM
Ronald M.
Milford, PA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Lug nut issue
The service manager reached out and offered that a tech come to my house and correct the issue. Very impressive customer service!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/18/2018 Category: Service
Need to listen to the customer
Gave the regular lug nuts to the service writer when the vehicle was checked in. Asked that they replace them with the locking nuts. Never done.
ROBERT F Y., Service Manager from Franklin Sussex Hyundai responded on 09/19/2018

Ronald, 

Thank you for completing the review. I am sorry we did not put your correct lug nuts on. Please call me I can send someone out to change them out at your house if you would like.

Bob Young

Service Manager

973-702-4615


EB
Edward B.
Dingmans Ferry, PA
2018 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Service With A Smile
Quick service at 7500 miles. Car wash at completion

GD
Glenn D.
Boonton, NJ
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
distance
great

PS
Paul S.
Middletown, NY
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
its a great place to get your service.
n/a

Verified Customer
Mc Afee, NJ
2018 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018 Category: Service
Bob Young returned my call right away
Everyone at Hyundai is very pleasant .They ask you if you would like water or a snack while you wait.

Overall Rating 1/5rating 1rating 1rating 1rating 1
09/16/2018 Category: Service
Cleanest business place I have ever been in
The Franklin Sussex Hyundai is a very clean place , very clean. Everyone is very pleasant
ROBERT F Y., Service Manager from Franklin Sussex Hyundai responded on 09/17/2018

Dear Valued Customer, 
Thank you for completing the review. It seems there was a lot of positive things during your visit. I would like the opportunity to discuss the negative aspects. Please call me so we can discuss your visit.


Bob Young

Service Manager

973-702-4615

ROBERT F Y., Service Manager from Franklin Sussex Hyundai responded on 09/17/2018

Dear Valued Customer, 

In addition to my last email I would like to re clean your vehicle to your satisfaction. Please call when you can.

Thanks,

Bob Young

Service Manager

973-702-4615


MF
Michael F.
Vernon, NJ
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Service
Great people and service looking to are one's service easy.

Verified Customer
Stockholm, NJ
2015 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Friendly Staff
Friendly Staff. Got an oil change. Was in and out quickly. Everyone that I came in contact with was so nice.

Verified Customer
Franklin, NJ
2010 Hyundai Elantra To
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
New small improvement in service that puts a smile on my face
Scheduled for regular oil change. Car was not only washed as it is standard by Sussex Hyundai but also vacuumed. I really thought I received a wrong car for a second the car was nicely parked nearby and Emily was super friendly which is an extra bonus. Keep it up.

JL
Julie L.
Lafayette, NJ
2018 Hyundai Kona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Service
Great efficient job

Verified Customer
Warwick, NY
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Excellent Service, As Always
Great service and done in a timely manner.

CP
Christopher P.
Sussex, NJ
2018 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Was very fast
I was in and out didnt have to wait long

MN
Mary N.
Franklin, NJ
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Above and Beyond
This was my first visit at Franklin Sussex Hyundai and I was not expecting much, but I was completely blown away by the service I received!
They have a super convenient automatic garage for you to pull into when you get there, a roomy waiting room with free snacks and drinks. The whole place was peaceful and welcoming.
I just had a standard oil change done and I'm used to the folks trying to upsell me on various mileage service packages etc, but no one said a word about it! The gentleman who gave me my paperwork explained everything in such a nice way and seemed to really care about how my car was working.
The icing on the cake was they washed my car and vacuumed the rugs, that was a complete surprise! Wow! I've never had that service anywhere else. I will definitely be coming here in the future and have already recommended it to my fellow Hyundai owners. Thanks for such a great experience!