Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

1584 Reviews

ReScore Reviews™ (13)

ReScore
Overall Rating 4.0769223/5Overall Rating 4.0769223/5Overall Rating 4.0769223/5Overall Rating 4.0769223/5rating 4.0769223
Original
Overall Rating 2.07692/5Overall Rating 2.07692/5rating 2.07692rating 2.07692rating 2.07692
96% Would Recommend
Latest Review about 7 hours ago

Reviews


CP
Carol P.
Sparta, NJ
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/15/2019 Category: Service
Follow up visit was fast and efficient
This was a follow up visit for a recall. First time part was not in, and I did waste a whole morning since the service all was for this purpose. This visit did go smoothly

Verified Customer
Sparta, NJ
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Excellent Service and in a timelyway.
As stated in the title

Verified Customer
Newton, NJ
2015 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2019 Category: Service
A pleasant experience
The service was performed as hoped, and in a timely manner. The team is friendly too.

MP
Mario P.
Sussex, NJ
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Great Service
I always have my 2 Hyundai Elantra's serviced here. I wouldn't go anywhere else.

Verified Customer
Sparta, NJ
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/10/2019 Category: Service
Friendly customer service
I got my car back sooner then expected

Verified Customer
Sussex, NJ
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Great service as always.
Always great service never any problems.

Verified Customer
Hackettstown, NJ
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
focused
Everyone is customer focused .
Thanks !

Verified Customer
Hamburg, NJ
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Fast, efficient, easy to deal with
I had transmission problems that were covered under warranty with no hassle and quick turnaround time. Runs like new! Thanks Hyundai!

Verified Customer
Port Jervis, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2018 Category: Service
efficient
service is well done and efficient

RC
Robert C.
Stockholm, NJ
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2018 Category: Service
Review
Service and addressing issues.

JS
Jeffrey S.
Branchville, NJ
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/25/2018 Category: Service
Service Review
Love our Hyundai.

JS
Judith S.
Newton, NJ
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018 Category: Service
The People
Wonderful place to do business

LD
Linda D.
Newton, NJ
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018 Category: Service
BEST DEALERSHIP
ALWAYS MAKE THINGS EASY FOR ME - CALLED LAST MINUTE AND THEY TOOK MY CAR RIGHT IN AND SERVICED. WOULD NOT GO ANYWHERE ELSE!

WB
William B.
Unionville, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2018 Category: Service
Service
It was great from the time I enter to the completion.

EE
Edward E.
Hamburg, NJ
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/18/2018 Category: Service
Not great to get the wrong oil.
A complimentary oil change should be the same as the one's I pay for.
ROBERT F Y., Service Manager from Franklin Sussex Hyundai responded on 12/19/2018

Edward, 
Thank you for completing the review. The invoice does not reflect the oil that was used. The technician uses the oil that is shown on the oil cap.
Please feel free to call me to discuss. If you would like to change the oil again for piece of mind I would be happy to do this for you.

Bob Young

Service Manager

973-702-3500


BH
Barbara H.
Milford, PA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018 Category: Service
Good service
Good service and friendly staff.

Verified Customer
Oak Ridge, NJ
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2018 Category: Service
Service
Service is first rate. \Complete work in respectable time frame. Do a 100 % mechanical check each visit , keep you aware of any problems.

DW
Desiree W.
Sussex, NJ
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018 Category: Service
Erin Lamb was most helpful!
While getting my car serviced, I stopped into Erin Lamb's office to ask her some financial questions about my vehicle and another that a friend is leasing from the dealership. Erin was so helpful! I left her office knowing exactly what needed to be done! Thanks Erin!

Verified Customer
Newton, NJ
2013 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/15/2018 Category: Service
Customer service was great
I would recommend this place to others. Great customer service

VT
Vernon T.
Vernon, NJ
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2018 Category: Service
Nice waiting room
Nice friendly staff