Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

268 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
99% Would Recommend
91% Business Response
Latest Review 1 day ago

Reviews


AJ
Abel J.
New York
Subaru WRX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/15/2018 Category: Service
Abel said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 01/17/2018

thanks Abel hopefully we can can inpress you to get a 5 star next visit.
Sincerely,

J. Fred Indorf
owner
914-762-1131

TR
TOM R.
Ossining, NY
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2018
BMW REPAIRS
Using Fred's service two years now. Always a great experience, old schooled business friendly workers and very knowledgeable.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 01/16/2018

Thanks again Tom for the kind words, always a pleasure seeing you.
Sincerely,

J. Fred Indorf
owner
914-762-1131

EH
EDWARD H.
Ossining, NY
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2018
Another great experience with the FARB team.
As usual, a professional, timely, comprehensive completion of my auto needs. These guys (and girl) are truly the best.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 01/16/2018

As always Ed thanks, always great seeing you.
Sincerely,

J. Fred Indorf
owner
914-762-1131

SL
STEPHANIE L.
Ossining, NY
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2018
Personal service
It’s always a pleasure! Just recommended to a friend and she was also very happy with the communication regarding the repair her car needed, and the result.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 01/16/2018

Thanks Stephanie for the five star review and also the referal to a friend.
Sincerely,

J. Fred Indorf
owner
914-762-1131

CG
Chris G.
Ossining, NY
Volkswagen Passat Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2017 Category: Service
Chris said the service was very nice. The service was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 01/16/2018

Thanks Chris for the 5 star review means a lot to me and my crew.

J. Fred Indorf
owner
914-762-1131

DD
DOUG D.
Ossining, NY
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2017
Always a pleasant experience
Thorough, friendly, professional, etc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 01/16/2018

Thanks Doug for the 5 star review.

Sincerely,

J. Fred Indorf
owner
914-762-1131

MT
Merethe T.
New York
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2017 Category: Service
Merethe said this business was courteous, responsive and informative. She was very impressed and satisfied. They were professional.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 01/16/2018

Thank you Merethe for the 5 star review and trusting us with your car.
Sincerely,

J. Fred Indorf
owner
914-762-1131

RP
ROBYN P.
Briarcliff Manor, NY
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2017
The Best Auto Repair
The people who work there are always a pleasure to deal with...
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 12/27/2017

thank you Robyn for the 5 star review on your car.
always great to see you.

J. Fred Indorf
owner
914-762-1131

RC
Rob C.
Monroe, NY
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2017 Category: Service
Rob said the staff was very professional and transparent.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 01/16/2018

Thank you Robert.

J. Fred Indorf
owner
914-762-1131

EH
EDWARD H.
Ossining, NY
Honda Civic Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2017
FARB does it again.
As always--great service in a timely fashion. Always a pleasure to do business with Fred and his gang.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 12/27/2017

Thank You Edward, always a pleasure seeing you and chatting with you.

J. Fred Indorf
owner
914-762-1131

BF
Barney F.
Briarcliff Manor, NY
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2017 Category: Service
Barney said the business did what they said they would. He was happy with the service.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 01/16/2018

Thanks Barney for trusting us with your car and for the 5 star review.
Sincerely,

J. Fred Indorf
owner
914-762-1131

BL
Brian L.
New York
Acura RDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2017 Category: Service
Brian said this business had good communication and he trusted they were only going to do the work that was needed. They sent him text messages and provided him with solid information. Their prices were fair and he looks forward to continuing the relationship with them.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 01/16/2018

Thank you Brian for trusting your car with us and for the 5 star review.

J. Fred Indorf
owner
914-762-1131

JC
JIM C.
Mercedes-Benz CLA-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2017
Always Professional
They always seem to make a bad situation manageable. My car was having some issues, the serviceman took the time to explain why it was happening and my options to resolve it. I never feel rushed or pressured when I am at Fred’s. Honest advice from good People. Thanks for keeping my car rolling guys!!!!!!
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 12/27/2017

Thanks Jim, have a great family here.

J. Fred Indorf
owner
914-762-1131

TS
TOM S.
New York
Audi A6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2017
5-Star Service, As Always
Much thanks for all of your kind help during my car's recent visit to your superb repair shop. See you in a few weeks for an oil change!
(Adding some random type here to meet the minimum character count, which is just plain silly: jjcjcjkjiejajkxjj)
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 12/13/2017

your thanks was enough Tom, great talking to you

J. Fred Indorf
owner
914-762-1131

BJ
BILL J.
Briarcliff Manor, NY
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2017
Customer service
Every member of this small company is extremely pleasant and thoroughly goes over any issues they encountered. with your vehicle. They call you prior to doing any service issues. They thoroughly go over the bill explaining every segment of it. They all appear very honest.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 12/13/2017

Thanks Bill for your 5 star review means a lot to all of us and it appears all ok with your car.
Happy Christmas

J. Fred Indorf
owner
914-762-1131

PS
Peter S.
Briarcliff Manor, NY
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2017 Category: Service
Spoke with Randi. She said the staff took the vehicle in when they said they would. The service was as quick as they stated.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 12/27/2017

thanks Ranys for the kind words and great review.

J. Fred Indorf
owner
914-762-1131

FG
Flo And Morton G.
Chappaqua, NY
Volvo S80
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2017 Category: Service
Flo said Fred, the owner, is very talented. He's the best in town.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 12/27/2017

Thanks Mort and Flo for the great review and kind words.
miss chatting with you Flo.

J. Fred Indorf
owner
914-762-1131

AS
Aldis S.
New York
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2017 Category: Service
Aldis said the business did a great job.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 12/27/2017

thanks for the 5 star review, means a lot to me and my staff.

J. Fred Indorf
owner
914-762-1131

AM
Al M.
Wappingers Falls, NY
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2017 Category: Service
Al said he received courteous service and prompt repairs. It's a good facility to deal with. Bill is also very courteous and he seems knowledgeable. He always gets his vehicle out to him by the time he needs it.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 12/27/2017

Thanks Al

J. Fred Indorf
owner
914-762-1131

RL
RICHARD L.
Pleasantville, NY
Volkswagen Golf R
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2017
SERVICE DEC 2017
Once again a very pleasant experience. Met Kristina, service advisor, and had the chance to see her at work. So pleasant with all customers, so thorough with information and follow-up. Had a different technician, Tyler, for the first time since my last visit. Very efficient with all work involved. Also communicated additional information observed while servicing my vehicle. Much appreciated. Great work.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 12/13/2017

Thanks Rich, that was Taylor that worked on your car and he has been wh me four plus years.
have a great holiday

J. Fred Indorf
owner
914-762-1131

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