Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

439 Reviews

98% Would Recommend
Latest Review 1 day ago

Reviews


KG
Kevin G.
Medina, OH
Chevrolet Captiva Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2016 Category: Service
Kevin said the service provided by this business is good.
This review was collected via phone interview by Customer Research Inc.

LT
Leonard T.
North Royalton, OH
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2016
"Serpentine belt replacement"
We had the serpentine belt replacement done on my wife's 2008 Nissan Altima as it was showing signs of developing cracks on the inside & was about due according to manual. Cost was given over the phone by owner's son Jason and was what we paid at time of pick-up. We were told the belt was OEM vs a generic type of belt for longer wear. Car was serviced in good time and we were pleased. We have used this facility in the past and feel comfortable in their honesty and technical expertise.

JG
Jim G.
Solon, OH
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2016
The BEST place to have your vehicle serviced!
I've been taking my vehicles to Friend-Lee for about 25 years. Always have had excellent, fair, honest work and excellent diagnoses. Not one problem that wasn't fixed correctly. I even have a 65-year-old antique car that Friend-Lee services. Wonderful place to have your vehicles serviced and repaired!

MB
Mary Beth B.
Parma, OH
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2016
AWESOME!!!!
BEST SERVICE
AS ALWAYS! ! ! EVERYTHING WAS EXPLAIN TO ME IN SIMPLE ENGLISH! WILL NEVER GO ANYWHERE ELSE

FV
Frank V.
North Royalton, OH
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2016
Great service
Prompt service very courteous

JS
Jim S.
Peninsula, OH
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2016
Owner operated business
Always puts genuine care and effort into the repairs. Checks for safety problems every time in. Reasonable rates. No concern for taking car on long trips after check ups completed.

KS
Kyler S.
North Royalton, OH
BMW 328i
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/21/2016 Category: Service
Kyler said they did a great job quickly and they made it very easy for him.
This review was collected via phone interview by Customer Research Inc.

JW
James W.
Parma, OH
Saturn Aura
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2016 Category: Service
James said they were very friendly as he walked in and they were able to explain things to him about his vehicle. The vehicle had a sensor reprogrammed and got an oil change. The business answered all of his questions. It is nice to have a business who takes the time to deal with others and treat them with care.
This review was collected via phone interview by Customer Research Inc.

RM
Russ M.
North Royalton, OH
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2016 Category: Service
Russ said he is really happy with the service and price received from this business. The owner was friendly and worked with him.
This review was collected via phone interview by Customer Research Inc.

MR
Martin R.
Independence, OH
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2016
The service
Matt and his son know their automobiles.

JJ
Jeremy J.
Cleveland, OH
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2016
Great fast service
Honest and quick service.

KR
Kyle R.
Ash Grove, MO
Ford F-Super Duty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2016 Category: Service
Kyle said this business provided good service and treated him very well. He appreciates the experience he had.
This review was collected via phone interview by Customer Research Inc.

CR
Chalmer R.
Mishawaka, IN
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2016 Category: Service
Chalmer said this business did an excellent job. They got his vehicle in quickly and they did a good job.
This review was collected via phone interview by Customer Research Inc.

PN
Palla N.
North Royalton, OH
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2016
Quick service
I have received very quick service with reasonable price

KM
Ken M.
North Royalton, OH
Lexus IS 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2016
Reliable, honest, cost effective
Matt and Jason always have the best interest of all my families vehicles in mind. They keep them safe, while keeping the costs fair. Very knowledgeable and trustworthy.

SS
Sabrina S.
Pepper Pike, OH
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2015
Excellent customer service.
Thank you!

EB
Elaine B.
Valley View, OH
Ford Escort
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2015 Category: Service
Elaine said she has been using this business for years and they have excellent mechanics.
This review was collected via phone interview by Customer Research Inc.

NW
Nathan W.
Elyria, OH
Nissan Versa
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/24/2015 Category: Service
Nathan said the business took longer than expected. They installed an ignition and a couple more parts on his vehicle. The work should have taken one or two hours but it took four hours.
This review was collected via phone interview by Customer Research Inc.

RH
Rhonda H.
Chagrin Falls, OH
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2015
Tires and brakes
Quality service as always

NT
Nate T.
North Royalton, OH
Cadillac STS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2015 Category: Service
Nate said he received good service and they explained what they checked out.
This review was collected via phone interview by Customer Research Inc.