Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

406 Reviews

98% Would Recommend
Latest Review 5 days ago

Reviews


AS
Andrew S.
Broadview Heights, OH
Volkswagen Jetta Wagon
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/16/2018 Category: Service
Andrew said he scheduled an appointment a few days ahead of time. He dropped his vehicle off at 8 am. A call was placed early afternoon to verify when his vehicle would be ready. Matt responded, if he knew, he would have called. He repeated his response and started complaining about doing his job. Afterwards, he added he would try to finish by the end of the day. The quote was $110 but he was charged $180. He would never recommend them nor go back.
This review was collected via phone interview by Customer Research Inc.

TS
Tony S.
North Royalton, OH
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2018 Category: Service
Tony said the staff was honest. It went over and above for him. The overall service was good.
This review was collected via phone interview by Customer Research Inc.

CA
Cody A.
North Royalton, OH
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018 Category: Service
Cody said he was treated well at the business, they did a good job, and they were quick. He has used them for about 2 years, and he has recommended them to others.
This review was collected via phone interview by Customer Research Inc.

HG
Hannah G.
North Royalton, OH
Volvo S60
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2018 Category: Service
Hannah said the people at the business were really nice.
This review was collected via phone interview by Customer Research Inc.

PB
PAT B.
Cleveland, OH
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2018
great service, as always
Matt, and Jay do an awesome job in a timely manner, at a fair price. We take our entire family's car to friend-lee auto, always!

RJ
Rick J.
Richfield, OH
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2018 Category: Service
Rick said the staff treated him well and they had fair prices.
This review was collected via phone interview by Customer Research Inc.

MZ
Matt Z.
Hinckley, OH
Chevrolet Traverse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2018
Trailer Tires
Today I had trailer tires put tires on my utility trailer along with a oil change. I waited for it and it was done in just over an hour.

CA
Carlson A.
Ohio
Ford Super Duty F-350 SRW
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2018 Category: Service
Carlson said everything was good.
This review was collected via phone interview by Customer Research Inc.

LM
Lindsay M.
North Royalton, OH
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2018 Category: Service
Lindsay said they did a great job.
This review was collected via phone interview by Customer Research Inc.

DB
Debra B.
North Royalton, OH
Kia Soul
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2018
2013 Kia Soul
Matt did excellent job. I went to an event for 4 hours at zero degrees plus wind chill. My car sat outside. Battery was dead and work not start at 11 pm. The battery was 5 years old. Matt test the electrical system found nothing wrong and put in a brand new Delta battery that will work for six years. He didn’t oil change and oil filter. I’m not sure if he rotated the tires it and that’s going to do that. Matt is reasonable and knowledgeable.

TJ
Tom J.
Cleveland, OH
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2018 Category: Service
Tom said the staff was courteous, did what they said they were going to do, and for a good price.
This review was collected via phone interview by Customer Research Inc.

CB
Chris B.
North Royalton, OH
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2018 Category: Service
Chris said he had a good feeling going into this facility. He really appreciates how honest the mechanic was and he appreciated his attention to detail.
This review was collected via phone interview by Customer Research Inc.

CM
Carol M.
Broadview Heights, OH
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2018
great place
Friendly, honest, helpful, flexible, quality work

DG
Don G.
Brecksville, OH
Buick Regal
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2018 Category: Service
Spoke with Joan. She said staff did a good job servicing her vehicle at this business.
This review was collected via phone interview by Customer Research Inc.

ME
Mike E.
Strongsville, OH
Chevrolet Traverse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2018
friend-lee warm enviroment
convenient hours with excellent service thanks again

SO
Susan O.
North Royalton, OH
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2018
Good shop close to home.😉
Excellent mechanic shop. Matt is well knowledged and listens to what you have to say and the problem gets fixed immediately.

CM
Chris M.
Mogadore, OH
Pontiac Vibe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2018
Great service again
Thank you for quick, efficient, and dependable service.

KG
Kevin G.
Seville, OH
Chevrolet Captiva Sport Fleet
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2018 Category: Service
Kevin said he likes the staff, and would recommend them.
This review was collected via phone interview by Customer Research Inc.

LV
Larry V.
North Royalton, OH
Honda Civic Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2018 Category: Service
Larry said he really appreciates the mechanic taking the time to always explain things to him, which also gives him options.
This review was collected via phone interview by Customer Research Inc.

JP
Jim P.
Broadview Heights, OH
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2018
Execellent work for very fair pricing.
Friend Lee Auto has always given me dependable, honest and reliable work on all my vehicles for the past 32 years.