Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

439 Reviews

98% Would Recommend
Latest Review 1 day ago

Reviews


EB
Elaine B.
Valley View, OH
Ford Escort
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2017 Category: Service
Elaine said she has been using this business for 25 years and she has already recommended them to others. They are honest and she trusts them with her vehicle.
This review was collected via phone interview by Customer Research Inc.

ML
Melissa L.
Akron, OH
BMW 2 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2017
Reliable and good service
I've been a customer of Friend-Lee Auto for years. I've always received great service and the work is always done right. I trust Matt and his team for all my auto needs.

DB
Debra B.
North Royalton, OH
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2017
Good Car Service
Change Oil and looks basic problems. Does not charge for services not needed.

SK
Scott K.
Cleveland, OH
Chevrolet Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/27/2017 Category: Service
Scott said his dashboard is shorted out now and that has never happened before. He said he was treated like some kind of criminal and so was his father. He would not recommend for reasons stated.
This review was collected via phone interview by Customer Research Inc.
Matt D. from Friend-Lee Automotive responded on 08/01/2017

It always seems that the INTOXALOCK breathalizer customers blame everything on the INTOXALOCK!!!!    There are thousands of dash cluster issues out there.....


JW
James W.
Parma, OH
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2017 Category: Service
James said the business provides really good service and he likes how they organize things.
This review was collected via phone interview by Customer Research Inc.

TB
Tom B.
Ohio
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2017 Category: Service
Tom said he asked them to do an oil change and they got it done in a timely manner. He likes what they're doing.
This review was collected via phone interview by Customer Research Inc.

JP
Jim P.
Broadview Heights, OH
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2017
Execellent work for very fair pricing.
Matt has always provided me with excellent automotive repairs. The work is done in a timely manner at a reasonable price.

JE
June E.
North Royalton, OH
Ford Fiesta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2017
Honest
Very friendly. honest and fast!

KK
Kris K.
North Royalton, OH
GMC Sierra 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2017 Category: Service
Kris said the experience was fine and he received good service. The staff was forthcoming and honest.
This review was collected via phone interview by Customer Research Inc.

BC
Becky C.
North Royalton, OH
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2017
A Name You Can Trust
Always There To Fix and Repair
A Name I Can Trust
A Name I Will Share!

SS
Sabrina S.
Pepper Pike, OH
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2017
Customer service is always excellent.
Customer service is always excellent.

DS
Dennis S.
Maple Heights, OH
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2017
the best
Matt and Jason take the time to do the job right the first time

ES
Ed S.
Parma Heights, OH
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2017
Quick and efficient
In and out as promised. Good service, great people.

PP
Pamela P.
Cleveland, OH
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2017
:)
Honest, dependable and efficient.

JB
Jean B.
Beachwood, OH
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2017
Always on time and excellent service
Friend Lee Automotive is an exceptional service provider. They are always on time, do a great job and are affordable. I highly recommend them.

AF
Adam F.
North Royalton, OH
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2017 Category: Service
Adam said they are thorough, honest and do good work.
This review was collected via phone interview by Customer Research Inc.

MM
Maggie M.
North Royalton, OH
Hyundai Elantra Touring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2017
Very trustworthy
Honest, reliable service. I never feel like they are recommending more than I need.

KU
Kathy U.
Broadview Heights, OH
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2017
Relieved and Aprreciative!
I took my car in because I had a clunking noise in the wheel well when I made a sharp left turn. I thought it was something serious. Turns out that the inner liner had come loose and was causing the problem. $10 to secure it and now it's good as new. So happy! Had some routine maintenance done too while I was there. As always, very honest, fair, and great service. Thanks!

ME
Mike E.
Maple Heights, OH
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2017
friend-lee warm enviroment
great again

GW
Gary W.
Cleveland Heights, OH
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2017 Category: Service
Gary said Matt always does a great job.
This review was collected via phone interview by Customer Research Inc.