Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1303 Reviews

ReScore Reviews™ (27)

ReScore
Overall Rating 4.6296296/5Overall Rating 4.6296296/5Overall Rating 4.6296296/5Overall Rating 4.6296296/5rating 4.6296296
Original
Overall Rating 2.48148/5Overall Rating 2.48148/5rating 2.48148rating 2.48148rating 2.48148
97% Would Recommend
100% Business Response
Latest Review about 21 hours ago

Reviews


JE
James E.
Unicoi, TN
2007 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Great Service
I just brought our 2007 Sonata for oil change. Great service as usual. Thank Chris for taking care of us and making us feel like family.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 11/14/2018

Thank you so much for the review.  We appreciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

LW
Linden W.
Johnson City, TN
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/13/2018 Category: Service
Don't trust the service department
They said we either didn't have a 30k service or it was not done well. We had it done at a Hyundai dealership so why would we trust this one if the others are suspect?
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 11/14/2018

Thank you so much for the review, we use all feedback both positive and negative as coaching and learning opportunities for our team.

Laura Keiser
Customer Service Specialist
423-461-4500

Verified Customer
Erwin, TN
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
OIl change.
Did a great job as always
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 11/12/2018

Thank you so much for the feedback and great review.  We appreciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

GJ
Gregory J.
Johnson City, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/11/2018 Category: Service
Service
Had two bring my car out there three times to get the wind shield wiper blades replaced because they were making noise they put the factory blades on it should of put them on the first time. Told them that the passenger seat belt keeps going off and no one is it was not fixed. Over all you got good people working. Thank you all for the opportunity to service my vehicle
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 11/12/2018

Thank you so much for the feedback and great review.  We appreciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

HG
Harry G.
Johnson City, TN
2012 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Great service friendly workers
All my experience with them as been excellent!!! Caring and friendly workers and always do a great job!!!!
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 11/12/2018

Thank you so much for the feedback and great review.  We appreciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

JS
Johnathan S.
Bluff City, TN
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Hole in tire
Quick service had be back on the road in no time
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 11/09/2018

Thank you so much for the feedback and great review.  We appreciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

CF
Charles F.
Oneida, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/08/2018 Category: Service
Overpriced compared to other dealers
Overpriced compared to other dealers. Other Hyundai dealers off oil change for less and you get complimentary wash and vacuum.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 11/09/2018

Thank you so much for the feedback.  We value all feedback and use it as coaching and training opportunity for our team.  Our management staff will be in touch with you soon.

Laura Keiser
Customer Service Specialist
423-461-4500

SO
Sid O.
Bristol, TN
2015 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Friendly personnel, on time service, they do it right.
I now have my second Hyundai Equus and, after your service department repaired a warranty issue, I’m as happy as I was with the first. It’s always a pleasure to deal with Friendship JC.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 11/07/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

JB
Jennifer B.
Vonore, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Great Service Visit
As always, service department was very helpful and accommodating. There were several vehicles ahead of me but the wait was very reasonable and I was well taken care of. Excellent service department visit.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 11/07/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

KC
Kristina C.
Mount Carmel, TN
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Good People and do a great Job
Good folks over at Hyundai in Johnson City. Always professional, Friendly and efficient. Thanks!
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 11/07/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

BC
Basil C.
Kingsport, TN
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
Friendly, Very knowlegeable
HAPPY to know the service department. They are great.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 11/07/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

GP
Gregory P.
Mount Carmel, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2018 Category: Service
Fast and efficient
Minor repair under warranty, but all went quickly.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 11/05/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

HB
Herman B.
Roan Mountain, TN
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Fast service
Always fast service at a good price
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 11/05/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

JG
James G.
Unicoi, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Professional & courteous
Great friendly service
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 11/05/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

AD
Ashley D.
Johnson City, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Excellent customer service and attention to detail
Excellent service as always! Will come back for further servicing to my car in the future
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 11/03/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

KH
Kyla H.
Gray, TN
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Best dealership around
Everyone is friendly.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 11/03/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

MO
Marcella O.
Elizabethton, TN
2014 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018 Category: Service
Excerllent Service
The staff is very friendly and professional. They care about the quality of their work and it shows. I would recommend this dealership and their service staff without reservation.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 11/03/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

BA
Ben A.
Gray, TN
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018 Category: Service
Hyundai
Service great, nice people
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 11/01/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

Verified Customer
Johnson City, TN
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
In and out quickly. Straightforward process.
In and out quickly. Straightforward process.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 11/01/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

JJ
Jason J.
Church Hill, TN
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Excellent
They went out of their way too make sure everything was done correctly and done right
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 11/01/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500