Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1169 Reviews

ReScore Reviews™ (24)

ReScore
Overall Rating 4.5833308/5Overall Rating 4.5833308/5Overall Rating 4.5833308/5Overall Rating 4.5833308/5rating 4.5833308
Original
Overall Rating 2.45833/5Overall Rating 2.45833/5rating 2.45833rating 2.45833rating 2.45833
97% Would Recommend
100% Business Response
Latest Review about 20 hours ago

Reviews


TC
Todd C.
Erwin, TN
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Hyundai of Johnson City, Is The Greatest!
Everything is so easy there. They treat you like a friend.And they do great work every time!

PP
Patsy P.
Johnson City, TN
2007 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
The staff rocks!
The staff treat me like I have a new vehicle. My Hyundai is a 2007. They have been honest and helpful from the beginning.

RB
Rebecca B.
Greeneville, TN
2018 Hyundai Tucson
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/18/2018 Category: Service
Stay Away!
Can't stand behind their word! Once you purchase a vehicle here, you're screwed! Keep all paperwork because you'll need it!
Randall A S. from Friendship Hyundai of Johnson City responded on 07/19/2018

I will be sending a rescore on behalf of Nathan Arnett


Verified Customer
Blountville, TN
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Outstanding customer satisfaction
Excellent customer satisfaction. Outstanding staff taking the extra steps to go above and beyond.

SJ
Sharon J.
Johnson City, TN
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
excellent
Everyone is so friendly at the dealership.

Verified Customer
Bakersville, NC
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018 Category: Service
-
-

RS
Ricky S.
Jonesborough, TN
2016 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
I like it
Have always been very pleased with their service dept.

Verified Customer
Erwin, TN
2012 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
OIl change.
Fast, clean, and friendly service. I don't know what else you could ask for.

Verified Customer
Kingsport, TN
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Friendship Service
I love this business and it’s staff.

But, I hate the pressure of these surveys!!!!!!!
I only do them because I think it might hurt my friends if I don’t. Did I mention I HATE surveys!?!?!?

LH
Lauren H.
Johnson City, TN
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Great staff
The staff is so nice. They always explain anything that needs to be done to my car and are quick about getting it done.

KP
Karen P.
Kingsport, TN
2016 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
So easy
I absolutely love doing business with this company. It's so easy to buy a car !! This is the 2nd car that I have purchased from them.
I went to the website, picked a car, filled in a little information and you go get your car !!!!

My salesman Kevin Ultman is wonderful. He will do everything possible to get you into a car. No pushy sales !!! And he's so cute !!!!
I look forward to getting my next car from them when that time comes.

PT
Philip T.
Greeneville, TN
2013 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
I'm always happy with my service
Chris and Nathan are so easy and pleasant to deal with and I'm always pleased with my service!!!

Verified Customer
Greeneville, TN
2018 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Great service
Great service and fast.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 07/11/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

JC
Jade C.
Bristol, TN
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Oil change and key replacement
The service was excellent and the associates seemed very sincere.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 07/11/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

BR
Brianna R.
Chuckey, TN
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Help!
They are always there when you need them and are ready to help. Walk in no problem. They have a great deal of other assecories or upgrade, to keep or car better than ever. Also, I just found out that they will do a cleaning service on your car. Professional
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 07/11/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

Verified Customer
Greeneville, TN
2011 Hyundai Elantra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/09/2018 Category: Service
Wanted $880 plus for nothing
DO NOT trust this service department. They wanted me to sign an open-ended service agreement for $800 TO START. I took the car to a mechanic who told me that there was nothing wrong, and I have put 1000 miles on it since then with absolutely no problem.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 07/09/2018

Thank you for taking the time to complete this survey. We use all feedback both positive and negative as a learning and couching experience to improve our team. A member of management will be in touch with you soon.

Laura Keiser
Customer Service Specialist
423-461-4500

SN
Sheila N.
Mosheim, TN
2012 Hyundai Veloster
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/08/2018 Category: Service
Not happy!!!
I was told one thing on the phone and told the opposite when I arrived. Very unhappy with this place!!!
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 07/09/2018

Thank you for taking the time to complete this survey.  We use all feedback both positive and negative as a learning and couching experience to improve our team.  A member of management will be in touch with you soon.

Laura Keiser
Customer Service Specialist
423-461-4500

MH
Mary Beth H.
Youngstown, OH
2015 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Always a friendly atmosphere
Awesome people to do business with. Great customer service all around.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 07/09/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

Verified Customer
Johnson City, TN
2015 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Great
They are awesome.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 07/09/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

Verified Customer
Kingsport, TN
2006 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Service department
Service department was very helpful

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/03/2018 Category: Service
Service
Service was good
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 07/04/2018

Thank you so much for taking the time to write this review.  We use all feedback both positive and negative as a learning and coaching experience for our team.  A member of our management staff will be in touch with you soon.

Laura Keiser
Customer Service Specialist
423-461-4500