Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1237 Reviews

ReScore Reviews™ (27)

ReScore
Overall Rating 4.6296296/5Overall Rating 4.6296296/5Overall Rating 4.6296296/5Overall Rating 4.6296296/5rating 4.6296296
Original
Overall Rating 2.48148/5Overall Rating 2.48148/5rating 2.48148rating 2.48148rating 2.48148
97% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


EG
Esther G.
Johnson City, TN
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Great service
They did greeat! Will come back

SG
Susan G.
Johnson City, TN
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018 Category: Service
Excellent Serivce
I like the idea that I don't need an appointment for an oil change. The Service Department folks are friendly always explain what services are due. The facility is always clean. I like that this dealership is dog friendly too.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 09/18/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

JS
Judith S.
Piney Flats, TN
2014 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018 Category: Service
Judy Seaton
Staff is professional, polite, and efficient. It is always a pleasure when I go to have my car serviced.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 09/18/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

Verified Customer
Kingsport, TN
2016 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Good service
Good service
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 09/18/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

JP
Jennifer P.
Greeneville, TN
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Customer service is excellent.
I get the most consistent and best customer service of any business. Always friendly and polite. As the old commercial used to say “service with a smile”.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 09/18/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

DH
Diana H.
Elizabethton, TN
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
survey
nice
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 09/18/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

Verified Customer
Johnson City, TN
2012 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Service
Great service!
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 09/14/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

KJ
Kristie J.
Johnson City, TN
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Customer Service
Great customer service as usual. Got there after 5:30 for oil change but they took me right on in even though I told them would return another day. Chatted with new guy (can’t remember name!) in parts while waiting and he fit in with friendliness and answered my questions about floor mats. Jason in parts very helpful and friendly as well. Will always return here for service and sales.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 09/14/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

Verified Customer
Johnson City, TN
2008 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Excellent Service
they go above and beyond what is expected to make sure customer is satisfied
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 09/14/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

VN
Victoria N.
Gray, TN
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Friendly Place
Great staff. Fast service. I highly recommend.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 09/14/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

MH
Morgan H.
Johnson City, TN
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Love this place!!
Wonderful customer service!
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 09/14/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

Verified Customer
Kingsport, TN
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2018 Category: Service
Great service
Fast and courteous
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 09/10/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

LA
Laura A.
Gray, TN
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Timely service
Fast and efficient.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 09/05/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

LM
Lita M.
Greeneville, TN
2016 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Service department .
Fast ..
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 09/05/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

Verified Customer
Gray, TN
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Great service
Great service, friendly atmosphere.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 09/05/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

JS
Jaun S.
Burnsville, NC
2018 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2018 Category: Service
Oil change
Service was good. Windshield washer fluid that you use has an odor to it that is not pleasant.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 09/05/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

Verified Customer
Johnson City, TN
2005 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Great Customer Service
I experienced great customer service while getting my vehicle serviced! My questions were answered and I was pleased...thank you!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/31/2018 Category: Service
Good Service but Long Wait Time
My scheduled time was at 1pm it was after 4pm when I left...when I got there it was only one other person in the waiting room...estimated time for my recall repair approx 1 hour...overall decent service but way too long to wait for what what I needed done
Stacy S., DPSM from Friendship Hyundai of Johnson City responded on 09/02/2018

Thank you for making the time to fill out the survey. A manager will reach out to you shortly. 


Verified Customer
Johnson City, TN
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Great dealership!
Since we purchased here we have been having our car serviced here as well. We love this dealership! The service department is excellent - they get us in and out in no time. Chris and Nathan treat us very well and we feel appreciated and respected. James is our salesman and he is the best. All in all - just a great place to buy and service your vehicle!!
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 09/05/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

Verified Customer
Jonesborough, TN
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Awesome dealer
Jessica was great, she helped me to get into my new car quickly and without hassle
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 09/05/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500

ES
Elizabeth S.
Gate City, VA
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2018 Category: Service
I recommend this Service Department
You are greeted with a smile and hello as soon as you walk in. They are respectful, courteous and very helpful. The waiting room is accommodating and clean.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 08/29/2018

Thank you so much for taking the time to complete the survey and for the kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon.

Laura Keiser
Customer Service Specialist
423-461-4500