Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82
4.8

( 1724 Reviews )

ReScore Reviews™ (40)

ReScore
Overall Rating 4.6999965/5Overall Rating 4.6999965/5Overall Rating 4.6999965/5Overall Rating 4.6999965/5rating 4.6999965
Original
Overall Rating 2.5249975/5Overall Rating 2.5249975/5rating 2.5249975rating 2.5249975rating 2.5249975
97% Would Recommend
100% Business Response
Latest Review about 13 hours ago

Reviews


Verified Customer
Johnson City, TN
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Excellent
Excellent service & staff as always!
Alycia F. from Friendship Hyundai of Johnson City responded on 10/18/2019

Thank you for your review, we appreciate you and look forward to serving you again soon.

Alycia Faulk
Customer Service Representative
423-461-4500

CS
Crystal S.
Johnson City, TN
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2019 Category: Service
Amazing guys with great attitudes!
Great service, very friendly staff. Highly recommend to anyone!
Alycia F. from Friendship Hyundai of Johnson City responded on 10/17/2019

Thank you for your review, we appreciate you and look forward to serving you again soon.

Alycia Faulk
Customer Service Representative
423-461-4500

RB
Randall B.
Boone, NC
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
Service
Everything was great , everyone was very friendly
Alycia F. from Friendship Hyundai of Johnson City responded on 10/15/2019

Thank you for your review, we appreciate you and look forward to serving you again soon.

Alycia Faulk
Customer Service Representative
423-461-4500

Verified Customer
Johnson City, TN
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
Friendly staff, prompt service, clean facility, easy access
Excellent service and care.
Alycia F. from Friendship Hyundai of Johnson City responded on 10/15/2019

Thank you for your review, we appreciate you and look forward to serving you again soon.

Alycia Faulk
Customer Service Representative
423-461-4500

Verified Customer
Johnson City, TN
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
Freindly People
Great service.
Alycia F. from Friendship Hyundai of Johnson City responded on 10/15/2019

Thank you for your review, we appreciate you and look forward to serving you again soon.

 

Alycia Faulk
Customer Service Representative
423-461-4500

MS
Michele S.
Greeneville, TN
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019 Category: Service
Great service
Great people
Alycia F. from Friendship Hyundai of Johnson City responded on 10/15/2019

Thank you for your review, we appreciate you and look forward to serving you again soon.

 

Alycia Faulk
Customer Service Representative
423-461-4500

SL
Stephanie L.
Hampton, TN
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019 Category: Service
Fast oil change, friendly staff
We're new to the area and just needed a routine oil change. Friendship Hyundai's express service got us in and out in under an hour. Nice waiting room, staff was very friendly.
Alycia F. from Friendship Hyundai of Johnson City responded on 10/15/2019

Thank you for your review, we appreciate you and look forward to serving you again soon.

 

Alycia Faulk
Customer Service Representative
423-461-4500

WJ
William J.
Kingsport, TN
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019 Category: Service
The Service Rep
The Service Rep was great
Alycia F. from Friendship Hyundai of Johnson City responded on 10/15/2019

Thank you for your review, we appreciate you and look forward to serving you again soon.

 

Alycia Faulk
Customer Service Representative
423-461-4500

Verified Customer
Hampton, TN
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2019 Category: Service
Well educated staff
Great service as always. Ouick to get me seated in a comfortable lounge with refreshments. Oil change was compelted promptly.
Alycia F. from Friendship Hyundai of Johnson City responded on 10/15/2019

Thank you for your review, we appreciate you and look forward to serving you again soon.

 

Alycia Faulk
Customer Service Representative
423-461-4500

MF
Mary F.
Johnson City, TN
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2019 Category: Service
service with a smile
My check up was done quickly. Ethan was attentive to get my car in, explain the necessary filters that needed to be replaced. I have always had a excellent experience with Friendship Hyundai.
Alycia F. from Friendship Hyundai of Johnson City responded on 10/15/2019

Thank you for your review, we appreciate you and look forward to serving you again soon.

 

Alycia Faulk
Customer Service Representative
423-461-4500

AP
Amber P.
Abingdon, VA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019 Category: Service
Excellent Service!
Very friendly staff and my car service was done in a timely manner. I love that there is a waiting room with a tv and wifi available, as well as water for customers. It makes waiting less boring. Took great care of my vehicle!
Alycia F. from Friendship Hyundai of Johnson City responded on 10/15/2019

Thank you for your review, we appreciate you and look forward to serving you again soon.

Alycia Faulk
Customer Service Representative
423-461-4500

SH
Sherry H.
Piney Flats, TN
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019 Category: Service
Great service!!
Great service and staff is friendly and helpful always honest and don't try to sell you something you don't need.
Alycia F. from Friendship Hyundai of Johnson City responded on 10/15/2019

Thank you for your review, we appreciate you and look forward to serving you again soon.

Alycia Faulk
Customer Service Representative
423-461-4500

KT
Kathy T.
Erwin, TN
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/09/2019 Category: Service
Less waiting-----seems to be good service-----friendly personnel
The 2019 Santa Fe has instructions for opening the driver's door using the key (battery down), that most females couldn't do. In fact, two folks from Friendship couldn't open the door using the key. The next day, a salesman figured out a different, easier way to open the door using the key. You are headed for complaints over folks not being able to get in their cars when the battery is down.
Also, opening the key to put in a new battery is too difficult. Hyundai failed to have a friendly user method to put in new batteries. Why should it be so dam hard !!!!!!!
Alycia F. from Friendship Hyundai of Johnson City responded on 10/15/2019

Thank you Jeffrey for your review, we appreciate you and look forward to serving you again soon.

Alycia Faulk
Customer Service Representative
423-461-4500

JH
Jeffrey H.
Johnson City, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2019 Category: Service
Good cars good service
Was in and out fast. Regular service. Price is good too.
Alycia F. from Friendship Hyundai of Johnson City responded on 10/09/2019

Thank you Jeffrey for your review, we appreciate you and look forward to serving you again soon.

Alycia Faulk
Customer Service Representative
423-461-4500

KB
Kenneth B.
Johnson City, TN
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019 Category: Service
helpful, knowledgeabe staff
My wife was not able to get her phone to sync with the car's audio system. While the car was there for maintenance your staff was able to take care of this for her with no problem and it works great. Thanks
Alycia F. from Friendship Hyundai of Johnson City responded on 10/09/2019

Thank you so much for taking the time to write a review and for sharing your experience.  We look forward to serving you again soon!

Alycia Faulk
Customer Service Representative
423-461-4500

LF
Linda F.
Watauga, TN
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2019 Category: Service
Thanks
Great service and friendly staff.
Alycia F. from Friendship Hyundai of Johnson City responded on 10/07/2019

Thank you so much for your review!  We appreciate you and look forward to serving you again soon!

Alycia Faulk
Customer Service Representative
423-461-4500

Verified Customer
Piney Flats, TN
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2019 Category: Service
Completely Satisfied
As always very satisfied with the work the dealership does and the customer service
Alycia F. from Friendship Hyundai of Johnson City responded on 10/07/2019

Thank you so much for your review!  We appreciate you and look forward to serving you again soon!

Alycia Faulk
Customer Service Representative
423-461-4500

Verified Customer
Butler, TN
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/06/2019 Category: Service
Service
Upon arrival & until they had proof of oil changes, not very friendly & told us things had to be done that did not make sense. Once they found out it was covered under warranty they were on top of things & changed their tune. Then they were very accommodating. Still haven’t decided if we would return to them or not
Alycia F. from Friendship Hyundai of Johnson City responded on 10/06/2019

Thank you for completing this survey. We appreciate your business and look forward to serving you in the future  

Alycia Faulk
Customer Service Representative
423-461-4500

DD
Donald D.
Greeneville, TN
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2019 Category: Service
Fast, friendly service geared to our needs
Our new Hyundai Tucson is our first Hyundai and first SUV. Our salesman was so helpful in demonstrating the safety features we told him that we required before purchasing a new vehicle. We were not pressured to buy anything that we didn't want, and we were given a great sale price on the Tucson which has been a pleasure to drive. Thank you, Friendship Hyundai of Johnson City.
Alycia F. from Friendship Hyundai of Johnson City responded on 10/05/2019

Thank you so much for taking the time to complete this survey.  Your feedback is very important to us.  We appreciate your business and look forward to serving you in the future.

Alycia Faulk
Customer Service Representative
423-461-4500

JP
Jeffery P.
Hiltons, VA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019 Category: Service
Customer focus
5-stars
Alycia F. from Friendship Hyundai of Johnson City responded on 10/05/2019

Thank you so much for taking the time to complete this survey.  Your feedback is very important to us.  We appreciate your business and look forward to serving you in the future.

Alycia Faulk
Customer Service Representative
423-461-4500