Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82
4.8

( 1724 Reviews )

ReScore Reviews™ (40)

ReScore
Overall Rating 4.6999965/5Overall Rating 4.6999965/5Overall Rating 4.6999965/5Overall Rating 4.6999965/5rating 4.6999965
Original
Overall Rating 2.5249975/5Overall Rating 2.5249975/5rating 2.5249975rating 2.5249975rating 2.5249975
97% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


DW
Dinna W.
Piney Flats, TN
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Recall
They were fast and curtious would recommend them to others
Alycia F. from Friendship Hyundai of Johnson City responded on 09/20/2019

Thank you so much for taking the time to complete this survey.  Your feedback is very important to us.  We appreciate your business and look forward to serving you in the future.

Alycia Faulk
Customer Service Representative
423-461-4500

RL
Richard L.
Jonesborough, TN
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Excellent quality, value and service!
Friendly and knowledgeable staff. Fair prices. Nice waiting area. Fast and efficient service.
Alycia F. from Friendship Hyundai of Johnson City responded on 09/20/2019

Thank you so much for taking the time to complete this survey.  Your feedback is very important to us.  We appreciate your business and look forward to serving you in the future.

Alycia Faulk
Customer Service Representative
423-461-4500

KH
Kevin H.
Johnson City, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Awesome staff
Fast service
Alycia F. from Friendship Hyundai of Johnson City responded on 09/19/2019

Thank you so much for taking the time to complete this survey.  Your feedback is very important to us.  We appreciate your business and look forward to serving you in the future.

Alycia Faulk
Customer Service Representative
423-461-4500

RJ
Reggie J.
Mount Carmel, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Customer service
Fast and friendly service
Alycia F. from Friendship Hyundai of Johnson City responded on 09/19/2019

Thank you so much for taking the time to complete this survey.  Your feedback is very important to us.  We appreciate your business and look forward to serving you in the future.

Alycia Faulk
Customer Service Representative
423-461-4500

Verified Customer
Blountville, TN
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Service Visit
Great service!
Alycia F. from Friendship Hyundai of Johnson City responded on 09/18/2019

Thank you so much for taking the time to complete this survey.  Your feedback is very important to us.  We appreciate your business and look forward to serving you in the future.

Alycia Faulk
Customer Service Representative
423-461-4500

JG
Joyce G.
Elizabethton, TN
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Service
Everyone I’ve ever dealt with in the service Dept has been very helpful, professional, courteous and kind.
Alycia F. from Friendship Hyundai of Johnson City responded on 09/18/2019

Thank you so much for taking the time to complete this survey.  Your feedback is very important to us.  We appreciate your business and look forward to serving you in the future.

Alycia Faulk
Customer Service Representative
423-461-4500

SJ
Sara J.
Casper, WY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Friendly and Fast
Got the job done quickly and the service was extremely friendly and welcoming.
Alycia F. from Friendship Hyundai of Johnson City responded on 09/17/2019

Thank you so much for taking the time to complete this survey.  Your feedback is very important to us.  We appreciate your business and look forward to serving you in the future.

Alycia Faulk
Customer Service Representative
423-461-4500

MB
Mary B.
Jonesborough, TN
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Awesome staff/team!!
We love all the staff here!! They’re always so friendly and accommodating. Nathan is really great!!! Will always bring my new Santa Fe here for oil changes and maintenance!!!
Alycia F. from Friendship Hyundai of Johnson City responded on 09/17/2019

Thank you so much for taking the time to complete this survey.  Your feedback is very important to us.  We appreciate your business and look forward to serving you in the future.

Alycia Faulk
Customer Service Representative
423-461-4500

TH
Tammy H.
Johnson City, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Great service
In and Out Quick!
Alycia F. from Friendship Hyundai of Johnson City responded on 09/17/2019

Thank you so much for taking the time to complete this survey.  Your feedback is very important to us.  We appreciate your business and look forward to serving you in the future.

Alycia Faulk
Customer Service Representative
423-461-4500

Verified Customer
Johnson City, TN
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
People and Service!
They are very caring and knowledgeable.
Alycia F. from Friendship Hyundai of Johnson City responded on 09/13/2019

Thank you so much for taking the time to complete this survey.  Your feedback is very important to us.  We appreciate your business and look forward to serving you in the future.

Alycia Faulk
Customer Service Representative
423-461-4500

Verified Customer
Unicoi, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Friendly
Just as the name of Friendship Hyundai, you get a friendly greeting and great service for your car.
Alycia F. from Friendship Hyundai of Johnson City responded on 09/12/2019

Thank you so much for taking the time to complete this survey.  Your feedback is very important to us.  We appreciate your business and look forward to serving you in the future.

Alycia Faulk
Customer Service Representative
423-461-4500

JB
Jessica B.
Kingsport, TN
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Service
Great service, very quick. Professional staff. Clean.
Alycia F. from Friendship Hyundai of Johnson City responded on 09/11/2019

Thank you so much for taking the time to complete this survey.  Your feedback is very important to us.  We appreciate your business and look forward to serving you in the future.

Alycia Faulk
Customer Service Representative
423-461-4500

SW
Sarah W.
Watauga, TN
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Sarah W.
I have always received good service and never had to wait too long even without an appointment. Service personnel are friendly and professional.
Alycia F. from Friendship Hyundai of Johnson City responded on 09/11/2019

Thank you so much for taking the time to complete this survey.  Your feedback is very important to us.  We appreciate your business and look forward to serving you in the future.

Alycia Faulk
Customer Service Representative
423-461-4500

JE
James E.
Unicoi, TN
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
oil change
I have all my service done at the dealership. They always treat you with respect and are up front with you.
Alycia F. from Friendship Hyundai of Johnson City responded on 09/11/2019

Thank you so much for taking the time to complete this survey.  Your feedback is very important to us.  We appreciate your business and look forward to serving you in the future.

Alycia Faulk
Customer Service Representative
423-461-4500

PW
Pamela W.
Johnson City, TN
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Pam Winchester
The staff was very friendly and helpful, answered all of my questions.
Alycia F. from Friendship Hyundai of Johnson City responded on 09/10/2019

Thank you so much for taking the time to complete this survey.  Your feedback is very important to us.  We appreciate your business and look forward to serving you in the future.

Alycia Faulk
Customer Service Representative
423-461-4500

Verified Customer
Johnson City, TN
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Prompt and Easy
In and out quickly. Service performed. Car runs great!
Alycia F. from Friendship Hyundai of Johnson City responded on 09/10/2019

Thank you so much for taking the time to complete this survey.  Your feedback is very important to us.  We appreciate your business and look forward to serving you in the future.

Alycia Faulk
Customer Service Representative
423-461-4500

Verified Customer
Jonesborough, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/09/2019 Category: Service
Rude service advisor
During my interactions with my service advisor he was rude, condescending, seemed bothered that I had questions even rolling his eyes at me. He told me it would take 2 hours most, but didn't get my car until 1:30 after dropping it off for my 8am appointment.

Otherwise I have always had great service.
Alycia F. from Friendship Hyundai of Johnson City responded on 09/09/2019

Thank you for completing this survey. Someone will be in contact with you shortly.

Alycia Faulk
Customer Service Representative
423-461-4500
Alycia F. from Friendship Hyundai of Johnson City responded on 09/16/2019

We have triend contacting you multiple times over the last several days. If you are unable to give us a five star rating please contact Randall Slagle (Service Director) or Nathan Hughes at 423-461-4500 to discuss. Thank you!

Alycia Faulk
Customer Service Representative
423-461-4500

KD
Kenneth D.
Elizabethton, TN
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019 Category: Service
Oil changr
Very professional was in an out wthin a hour. Very friendly staff place very clean
Alycia F. from Friendship Hyundai of Johnson City responded on 09/06/2019

Thank you so much for taking the time to complete this survey.  Your feedback is very important to us.  We appreciate your business and look forward to serving you in the future.

Alycia Faulk
Customer Service Representative
423-461-4500

LB
Leslie B.
Gray, TN
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019 Category: Service
Repeat customer
I have purchased vehicles from this dealership twice and had a great experience both times. Now I have started only bringing my Veloster here for service and everyone is always very helpful and personable. They even looked up my recalls and ordered parts when I was in for another service. I appreciate that.
Alycia F. from Friendship Hyundai of Johnson City responded on 09/05/2019

Thank you so much for taking the time to complete this survey.  Your feedback is very important to us.  We appreciate your business and look forward to serving you in the future.

Alycia Faulk
Customer Service Representative
423-461-4500

Verified Customer
Knoxville, TN
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2019 Category: Service
Good visit
First oil change on my factory new Elantra. It was an easy and quick visit and inspection. Under 45 minutes
Alycia F. from Friendship Hyundai of Johnson City responded on 09/05/2019

Thank you so much for taking the time to complete this survey.  Your feedback is very important to us.  We appreciate your business and look forward to serving you in the future.

Alycia Faulk
Customer Service Representative
423-461-4500