Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

720 Reviews

ReScore Reviews™ (12)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 2.41667/5Overall Rating 2.41667/5rating 2.41667rating 2.41667rating 2.41667
97% Would Recommend
100% Business Response
Latest Review 2 minutes ago

Reviews


RT
Robert T.
Bastian, VA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Service
Friendly people
People

Verified Customer
Kingsport, TN
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Service
Trust
Very comfortable place to visit and the staff seem trustworthy as well as friendly.
Chad A. from Friendship Hyundai of Bristol responded on 04/24/2019

Thank you for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director


KF
Kenneth F.
Bluff City, TN
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Awesome service.
Always friendly and helpful. Always honest, which is hard to find these days!! Can’t imagine taking my Hyundai Tucson anywhere else.
Chad A. from Friendship Hyundai of Bristol responded on 04/23/2019

Thank you Kenneth for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director


CC
Cecile C.
Bristol, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Satisfied
Fixed my problem in time they said.
Chad A. from Friendship Hyundai of Bristol responded on 04/23/2019

Thank you Cecile for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director


PH
Penny H.
Castlewood, VA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2019 Category: Service
Understand concerns.
They listen to concerns and work to support their customers.
Chad A. from Friendship Hyundai of Bristol responded on 04/22/2019

Thank you Penny for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director


BP
Billy P.
Saint Paul, VA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Great customer service
A + service
Chad A. from Friendship Hyundai of Bristol responded on 04/18/2019

Thank you Billy for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director


MB
Movita B.
Kingsport, TN
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Great people!
Found a failed compressor and replaced which was great but didn’t fix the problem I brought in for.
Chad A. from Friendship Hyundai of Bristol responded on 04/16/2019

Thank you Movita for taking the time to complete this survey.  I will have Greg reach out to you tomorrow to discuss your repair when you came in since the problem is still there.   Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director


Verified Customer
Bristol, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
da bomb diggity
always the greatest guys
Chad A. from Friendship Hyundai of Bristol responded on 04/16/2019

Thank you for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director


Verified Customer
Mc Clure, VA
2017 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/16/2019 Category: Service
Excellent service
Little or no communication.
Chad A. from Friendship Hyundai of Bristol responded on 04/16/2019

Thank you for taking the time to complete this survey and sorry for the confusion and none communication to you as a customer.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director


Verified Customer
Bluff City, TN
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Friendly employees
Service was performed quickly even though there was a mix up concerning my appointment.
They got me in and I was quickly taken care of.
Chad A. from Friendship Hyundai of Bristol responded on 04/15/2019

Thank you for taking the time to complete this survey and sorry for the confusion.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director


MM
Margo M.
Abingdon, VA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Friendly staff great service!
I look forward getting my oil changed......friendly atmosphere you make appointment there right on schedule all the time! Staff is great!
Chad A. from Friendship Hyundai of Bristol responded on 04/13/2019

Thank you Margo for taking the time to complete this survey and for the kind words as we always enjoy your company.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director


SC
Steven C.
Cornelius, NC
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Great concern for the customer
I was traveling through town for the weekend and needed immediate service. They worked me in the schedule and took care of my Genesis as if I were a regular local customer.
Chad A. from Friendship Hyundai of Bristol responded on 04/12/2019

Thank you Steven for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director


TF
Thomas F.
Nickelsville, VA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019 Category: Service
Satisfied Customer
Chad and his team of are always helpful servicing our Sonata. They are able to answer any questions and address our concerns.
Chad A. from Friendship Hyundai of Bristol responded on 04/08/2019

Thank you Mr Farmer for taking the time to complete this survey and for the kind words as its always a pleasure to see you and your wife.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director


EJ
Elmer J.
Blountville, TN
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2019 Category: Service
Friendly,fast service
Service was performed in timely and professional manner.Waiting area very comfortable.Service personal very friendly and knowledgeable.
Chad A. from Friendship Hyundai of Bristol responded on 04/06/2019

Thank you Elmer for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director


MR
Matthew R.
Abingdon, VA
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
BEST SERVICE IN THE TRI-CITIES
MATTHEW, GREG, CHAD, NATE, AND THE WHOLE CREW AT FRIENDSHIP HYUNDAI SERVICE ARE THE BEST AROUND. ALWAYS KIND COURTEOUS, AND PROMPT WITH ALL SERVICE.
Chad A. from Friendship Hyundai of Bristol responded on 04/04/2019

Thank you Matthew for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director


JF
James F.
Bristol, TN
2011 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019 Category: Service
Top shelf service department
Chad Ayers and his customer focused team continue to set the benchmark by which all other service departments should be measured. A very professional, courteous and thorough customer service experience.
Chad A. from Friendship Hyundai of Bristol responded on 04/03/2019

Thank you James for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director


DW
Darold W.
Blountville, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Routine service
Awesome job as always is thanks for pleasant service keep up the good job that you do.
Chad A. from Friendship Hyundai of Bristol responded on 04/02/2019

Thank you Darold for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director


DC
Donald C.
Jonesborough, TN
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Oil Change
Service was excellent! Quick and professional.
Chad A. from Friendship Hyundai of Bristol responded on 04/02/2019

Thank you Donald for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director


Verified Customer
Blountville, TN
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
. Information given to make decision for future repairs. Makes one feel comfortable and trust dealership.
in my 82 years I have never been more comfortable taking my vehicle to this dealership for service. They certainly go the extra mile to help
keep one safe and secure in their vehicle. Have never had the kindness and honesty from any of my former vehicle dealerships that I have
had before coming to Friendship Hyundai of Bristol.
Chad A. from Friendship Hyundai of Bristol responded on 04/02/2019

Thank you Joyce for taking the time to complete this survey.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director


JM
John M.
Pennington Gap, VA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Friendly
Down to earth nice people!
I worked for 2 Dealers in the Richmond ? Va
Area for 25 years and both were Dealers of very high values!
I have this same feeling about Friendship Hyundai!
Chad A. from Friendship Hyundai of Bristol responded on 03/25/2019

Thank you John for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director