Verified Customer in Schenectady, NY on 04/21/2018
Verified Customer on 04/21/2018
Vehicle:
2016 Hyundai Elantra Gt
Category:
Service
Service Date:
04/13/2018
Service Type:
Maintenance
Review Created:
04/21/2018 08:18 AM
Verified Customer in Schenectady, NY on 04/20/2018
Verified Customer on 04/20/2018
Vehicle:
2016 Hyundai Elantra Gt
Category:
Service
Service Date:
04/14/2018
Service Type:
Maintenance
Review Created:
04/20/2018 06:16 PM
Paul B. in Scotia, NY on 04/19/2018
Paul B. on 04/19/2018
"Service center and the overall department was friendly and professiional, answered my questions."
ultimate service and friendly department, compliments to Nick for remembering me and Phillip who is a very pleasant person, who has been my service leader the last few visits!
Vehicle:
2016 Hyundai Tucson
Category:
Service
Service Date:
04/13/2018
Service Type:
Repair
Review Created:
04/19/2018 06:30 AM
KEVIN J. at Fuccillo Hyundai responded on 04/19/2018
Thank you for taking the time to complete the review. We value your feedback.
Sincerely
Kevin Jones
Service Manager
Verified Customer in Sloansville, NY on 04/14/2018
Verified Customer on 04/14/2018
Vehicle:
2013 Hyundai Elantra Gt
Category:
Service
Service Date:
04/06/2018
Service Type:
Repair
Review Created:
04/14/2018 09:19 AM
KEVIN J. at Fuccillo Hyundai responded on 04/16/2018
Thank you for taking the time to complete the review. We value your feedback.
Sincerely
Kevin Jones
Service Manager
Priscilla M. in Middleburgh, NY on 04/13/2018
Priscilla M. on 04/13/2018
Everyone is accommodating and the job gets done. Techs and Service Managers should take a little more time to double check to make sure everything is correct.
Vehicle:
2018 Hyundai Elantra
Category:
Service
Service Date:
04/04/2018
Service Type:
Maintenance
Review Created:
04/13/2018 04:54 AM
KEVIN J. at Fuccillo Hyundai responded on 04/13/2018
Thank you for leaving this review. We value your feedback. I am sorry you had such problems with your service visit. I would love the chance to speak to you over the phone about this. I can be reached at 518-382-0274 ext 223. I look forward to resolving this issue with you.
Kevin Jones
Service Manager
Verified Customer in Albany, NY on 04/10/2018
Verified Customer on 04/10/2018
Purchased a new car from Fuccillo and had them order mudguards for me. They arrived quickly, and I was able to schedule service within the week. I was told it would take about 45 minutes to install when I scheduled the appointment. I was in and out in less than 30 minutes. Great pricing on parts, too!
Vehicle:
2018 Hyundai Elantra Gt
Category:
Service
Service Date:
04/06/2018
Service Type:
Maintenance
Review Created:
04/10/2018 06:20 PM
KEVIN J. at Fuccillo Hyundai responded on 04/11/2018
Thank you for taking the time to complete the review. We value your feedback.
Sincerely
Kevin Jones
Service Manager
Jeffrey N. in Schenectady, NY on 04/10/2018
Jeffrey N. on 04/10/2018
The service and quality of service was exceptional!
Vehicle:
2015 Hyundai Sonata
Category:
Service
Service Date:
04/06/2018
Service Type:
Repair
Review Created:
04/10/2018 01:39 PM
KEVIN J. at Fuccillo Hyundai responded on 04/11/2018
Thank you for taking the time to complete the review. We value your feedback.
Sincerely
Kevin Jones
Service Manager
Joan R. in South Cairo, NY on 04/09/2018
Joan R. on 04/09/2018
I am impressed that two people stopped to make sure I was being taken care of as I waited for the service in my car. And I wasn't kept any longer than necessary; my appointment was kept promptly.
Vehicle:
2013 Hyundai Elantra
Category:
Service
Service Date:
04/04/2018
Service Type:
Repair
Review Created:
04/09/2018 02:15 PM
KEVIN J. at Fuccillo Hyundai responded on 04/10/2018
Thank you for taking the time to complete the review. We value your feedback.
Sincerely
Kevin Jones
Service Manager
Verified Customer in Altamont, NY on 04/07/2018
Verified Customer on 04/07/2018
"routine service- oil change"
Professional, friendly, prompt with excellent and reliable service. No attempt to "upsell" and can answer every question about my car. . They helped me fix up my blue link account too while I was there. Waiting room has been remodeled and things are much more comfortable now. I always make an appointment and they run on time. No unpleasant surprises for billing.
Vehicle:
2017 Hyundai Elantra
Category:
Service
Service Date:
03/20/2018
Service Type:
Maintenance
Review Created:
04/07/2018 04:44 AM
KEVIN J. at Fuccillo Hyundai responded on 04/09/2018
Thank you for taking the time to complete the review. We value your feedback.
Sincerely
Kevin Jones
Service Manager
Miriam R. in Amsterdam, NY on 04/05/2018
Miriam R. on 04/05/2018
"Helpful staff with service appointments each time. "
This is my third Sonata in 15 years.
Vehicle:
2017 Hyundai Sonata
Category:
Service
Service Date:
04/02/2018
Service Type:
Maintenance
Review Created:
04/05/2018 08:07 PM
KEVIN J. at Fuccillo Hyundai responded on 04/06/2018
Thank you for taking the time to complete the review. We value your feedback.
Sincerely
Kevin Jones
Service Manager
Verified Customer in Schenectady, NY on 04/05/2018
Verified Customer on 04/05/2018
Recommended
Seemed like new Service Manager and Sales Managers were not on the same page.
Vehicle:
2015 Hyundai Elantra
Category:
Service
Service Date:
03/29/2018
Service Type:
Repair
Review Created:
04/05/2018 06:01 PM
KEVIN J. at Fuccillo Hyundai responded on 04/06/2018
Thank you for leaving this review. We value your feedback. I am sorry you had such problems with your service visit. I would love the chance to speak to you over the phone about this. I can be reached at 518-382-0274 ext 223. I look forward to resolving this issue with you.
Kevin Jones
Service Manager
Eugene W. in Troy, NY on 04/05/2018
Eugene W. on 04/05/2018
Vehicle:
2010 Hyundai Elantra
Category:
Service
Service Date:
04/02/2018
Service Type:
Repair
Review Created:
04/05/2018 10:48 AM
KEVIN J. at Fuccillo Hyundai responded on 04/05/2018
Thank you for taking the time to complete the review. We value your feedback.
Sincerely
Kevin Jones
Service Manager
Verified Customer in Howes Cave, NY on 04/05/2018
Verified Customer on 04/05/2018
Service was fine. Do not like the service waiting area being out where the sales area is.
Vehicle:
2017 Hyundai Elantra
Category:
Service
Service Date:
03/29/2018
Service Type:
Maintenance
Review Created:
04/05/2018 05:36 AM
KEVIN J. at Fuccillo Hyundai responded on 04/05/2018
Thank you for taking the time to complete the review. We value your feedback.
Sincerely
Kevin Jones
Service Manager
Martin F. in Hobart, NY on 04/04/2018
Martin F. on 04/04/2018
"complete honest service"
I had to have a wheel bearing replaced under the warranty and two other small recall procedures, stop light switch and undercoating. The mechanic checked my entire car and showed me several other items that could use repair. They never pressured me into doing them there, but did give me a price for service. I appreciate their complete diagnostic of my car and the service that they did complete for free.
Vehicle:
2010 Hyundai Accent
Category:
Service
Service Date:
03/29/2018
Service Type:
Repair
Review Created:
04/04/2018 06:17 AM
KEVIN J. at Fuccillo Hyundai responded on 04/04/2018
Thank you for taking the time to complete the review. We value your feedback.
Sincerely
Kevin Jones
Service Manager
Diane P. in Coeymans, NY on 04/02/2018
Diane P. on 04/02/2018
"New service departmet looks great."
The service was quick. I did not feel pressured to spend extra money on optional maintenance as I have been in the past.
Vehicle:
2016 Hyundai Elantra
Category:
Service
Service Date:
03/28/2018
Service Type:
Maintenance
Review Created:
04/02/2018 06:04 PM
KEVIN J. at Fuccillo Hyundai responded on 04/03/2018
Thank you for taking the time to complete the review. We value your feedback.
Sincerely
Kevin Jones
Service Manager
Verified Customer in Ballston Spa, NY on 04/02/2018
Verified Customer on 04/02/2018
Vehicle:
2013 Hyundai Elantra
Category:
Service
Service Date:
03/26/2018
Service Type:
Repair
Review Created:
04/02/2018 01:34 PM
KEVIN J. at Fuccillo Hyundai responded on 04/03/2018
Thank you for taking the time to complete the review. We value your feedback.
Sincerely
Kevin Jones
Service Manager
Marianna M. in Schenectady, NY on 03/31/2018
Marianna M. on 03/31/2018
Every time I have had service, it was done promptly and professionally.
Vehicle:
2014 Hyundai Sonata
Category:
Service
Service Date:
03/26/2018
Service Type:
Repair
Review Created:
03/31/2018 05:43 PM
KEVIN J. at Fuccillo Hyundai responded on 04/02/2018
Thank you for taking the time to complete the review. We value your feedback.
Sincerely
Kevin Jones
Service Manager
Rosemary T. in Loudonville, NY on 03/31/2018
Rosemary T. on 03/31/2018
"Staff is courteous and the quality of work is aceptable."
I find it costly to get service with you.
Vehicle:
2016 Hyundai Elantra Gt
Category:
Service
Service Date:
03/27/2018
Service Type:
Maintenance
Review Created:
03/31/2018 06:26 AM
KEVIN J. at Fuccillo Hyundai responded on 04/02/2018
Thank you for taking the time to complete the review. We value your feedback. Pricing is always us trying to give our customers the quality repairs and service they expect from us, trying to remain competative within the market, and balancing all of that with our factory taining, factory equipment and factory parts. We may be slightly more expensive on some items than the "other" repair guys, but in the end you usually end up spending less with us.
Sincerely
Kevin Jones
Service Manager
Kevin R. in Schenectady, NY on 03/30/2018
Kevin R. on 03/30/2018
Vehicle:
2015 Hyundai Sonata
Category:
Service
Service Date:
03/23/2018
Service Type:
Repair
Review Created:
03/30/2018 08:29 PM
KEVIN J. at Fuccillo Hyundai responded on 04/02/2018
Thank you for taking the time to complete the review. We value your feedback.
Sincerely
Kevin Jones
Service Manager
Raymond P. in Cohoes, NY on 03/29/2018
Raymond P. on 03/29/2018
brought the car in for inspection and a few items were suggested to be replaced and were done so in a timely manner
Vehicle:
2015 Hyundai Sonata
Category:
Service
Service Date:
03/26/2018
Service Type:
Maintenance
Review Created:
03/29/2018 04:02 PM
KEVIN J. at Fuccillo Hyundai responded on 03/30/2018
Thank you for taking the time to complete the review. We value your feedback.
Sincerely
Kevin Jones
Service Manager
