Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1378 Reviews

ReScore Reviews™ (25)

ReScore
Overall Rating 4.6799984/5Overall Rating 4.6799984/5Overall Rating 4.6799984/5Overall Rating 4.6799984/5rating 4.6799984
Original
Overall Rating 2.36/5Overall Rating 2.36/5rating 2.36rating 2.36rating 2.36
93% Would Recommend
100% Business Response
Latest Review about 21 hours ago

Reviews


GR
Gina R.
Hadley, NY
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019 Category: Service
Great service
Great service department helpful and friendly.

LW
Larry W.
Saratoga Springs, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019 Category: Service
service head light
done quickly and in a professional manner

Verified Customer
Ballston Spa, NY
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Service
I liked the video they sent me showing me what they were inspecting and exactly what needed to be done. Also they had the parts available to correct what they needed to do at that time.
Jessenia M., Service Customer Relations Manager from Fuccillo Hyundai responded on 06/21/2019

Good Afternoon, 

Thank you so much for your feedback. We are very happy that everything worked out and we met all expectations. We truly appreciate your business and look forward to your next visit. 

Jessenia M. Maldonado
Service Customer Relations Manager 
Fuccillo Automotive Group
(518)843-3333 Ext. 241

RM
Rosemarie M.
Albany, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Friendly service
Bob provided great customer service.
Jessenia M., Service Customer Relations Manager from Fuccillo Hyundai responded on 06/19/2019

Good Afternoon Rosemarie,

Thank you so much for your feedback. We strive to provide top of the notch service to each and everyone of our customers. We truly value your business and look forward to your next visit. 

Jessenia M. Maldonado
Service Customer Relations Manager 
Fuccillo Automotive Group
(518)843-3333 Ext. 241

VN
Vincent N.
Schenectady, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Service personnel
Service went out of their way to be certain I got the correct replacement low beam bulb for my Sonata 2013
Jessenia M., Service Customer Relations Manager from Fuccillo Hyundai responded on 06/19/2019

Good Afternoon Vincent, 

Thank you for your poistive feedback. We appreciate your business and look forward to your next visit. 

Jessenia M. Maldonado
Service Customer Relations Manager 
Fuccillo Automotive Group
(518)843-3333 Ext. 241

Verified Customer
Cohoes, NY
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
oil change
Put my car in for an oil change and the technician suggested I could use new brake pads on the front of my car car, I opted out on it that day and the service dept advisor wasn't pushy about it like some other places can be and I liked that
Jessenia M., Service Customer Relations Manager from Fuccillo Hyundai responded on 06/18/2019

Good Afternoon, 

 Thank you so much for your positive feedback. We appreciate your business and look forward to your next visit. 

Jessenia M. Maldonado
Service Customer Relations Manager 
Fuccillo Automotive Group
(518)843-3333 Ext. 241

JL
Joseph L.
Troy, NY
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Politeness and courtesy , And very informative of the work that has to be done with the vehicle
My advisor was very helpful in solving the problem with my vehicle
Jessenia M., Service Customer Relations Manager from Fuccillo Hyundai responded on 06/18/2019

Good Afternoon Joseph,

Thank you for your positive feedback. We are happy that we have met your expectations. We value your business and look forward to your next visit. 

Jessenia M. Maldonado
Service Customer Relations Manager 
Fuccillo Automotive Group
(518)843-3333 Ext. 241

JP
Jenene P.
Valatie, NY
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
professionalism
great
Jessenia M., Service Customer Relations Manager from Fuccillo Hyundai responded on 06/18/2019

Good Afternoon Jenene, 

 Thank you for your positive feedback. We appreciate your business and look forward to your next visit. 

Jessenia M. Maldonado
Service Customer Relations Manager 
Fuccillo Automotive Group
(518)843-3333 Ext. 241

JK
Jeanne K.
Amsterdam, NY
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Nick Fire
Nick went beyond to get my recalled engine approved by the warranty after it seized. He was very helpful and super polite.
Jessenia M., Service Customer Relations Manager from Fuccillo Hyundai responded on 06/18/2019

Good Afternoon Jeanne, 

 Thank you for your positive feedback. Our team strives to provide top of the notch service to each and everyone of our customers. We appreciate your business and look forward to your next visit. 

Jessenia M. Maldonado
Service Customer Relations Manager 
Fuccillo Automotive Group
(518)843-3333 Ext. 241

LG
Linda G.
Albany, NY
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Great job
Efficient and timely
Jessenia M., Service Customer Relations Manager from Fuccillo Hyundai responded on 06/18/2019

Good Afternoon Linda, 

 Thank you so much for your positive feedback. We value your business and look forward to your next visit. 

Jessenia M. Maldonado
Service Customer Relations Manager 
Fuccillo Automotive Group
(518)843-3333 Ext. 241

MA
Michael A.
Schenectady, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Easy
Had appointment
Was done less than an hour later
Jessenia M., Service Customer Relations Manager from Fuccillo Hyundai responded on 06/18/2019

Good Afternoon Michael, 

 Thank you for your positive feedback. We are very happy to hear we met your expectations. We truly appreciate your business and look forward to your next visit. 

Jessenia M. Maldonado
Service Customer Relations Manager 
Fuccillo Automotive Group
(518)843-3333 Ext. 241

TC
Terry C.
Albany, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Service Dept is amazing!
This is my 3rd Hyundai and I really appreciate the buying experience and the service department always goes above and beyond whenever I bring in my car for service. Staff is always knowledgeable, accommodating and extremely courteous.
Jessenia M., Service Customer Relations Manager from Fuccillo Hyundai responded on 06/18/2019

Good Afternoon Terry, 

 Thank you so much for your kind words. We thank you for your loyalty and appreciate your business. We look forward to your next visit, have a great day!

Jessenia M. Maldonado
Service Customer Relations Manager 
Fuccillo Automotive Group
(518)843-3333 Ext. 241

Verified Customer
Schenectady, NY
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
overall
ok
Jessenia M., Service Customer Relations Manager from Fuccillo Hyundai responded on 06/18/2019

Good Afternoon, 

Thank you so much for your positive feedback. We appreciate your business and look forward to your next visit. 

Jessenia M. Maldonado
Service Customer Relations Manager 
Fuccillo Automotive Group
(518)843-3333 Ext. 241

TS
Theresa S.
Schenectady, NY
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Courteous & Professional
I was impressed by the timely service that was provided . Staff was great!
Jessenia M., Service Customer Relations Manager from Fuccillo Hyundai responded on 06/18/2019

Good Afternoon Theresa, 

 Thank you so much for your kind words. We are truly happy that we met all expectations. We value your business and look forward to your next visit. 

Jessenia M. Maldonado
Service Customer Relations Manager 
Fuccillo Automotive Group
(518)843-3333 Ext. 241

DP
Diane P.
Coeymans, NY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
No pressure, friendly, timely service.
I was a few minutes late, no problem. I had an oil change and tire rotation and was promptly on my way
Jessenia M., Service Customer Relations Manager from Fuccillo Hyundai responded on 06/18/2019

Good Afternoon Diane, 

 Thank you for your positive feedback. We value your business and look forward to your next visit. 

Jessenia M. Maldonado
Service Customer Relations Manager 
Fuccillo Automotive Group
(518)843-3333 Ext. 241

JM
James M.
Cohoes, NY
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
recall
great service for my two recalls on my 2017 Santa Fe
Jessenia M., Service Customer Relations Manager from Fuccillo Hyundai responded on 06/11/2019

Good Morning James, 

Thank you so much for your positive feedback. We value your business and look forward to your next visit.

Jessenia M. Maldonado
Service Customer Relations Manager 
Fuccillo Automotive Group
(518)843-3333 Ext. 241

CM
Claire M.
Niskayuna, NY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Fucillo Hyundai Niskayuna, NY
It is super easy to schedule an appointment for service. Nick Fear is a champion at customer service. He is always pleasant and thorough in going over the service work order. The work is always done in a timely manner. I am very comfortable bringing my car in for service.
Jessenia M., Service Customer Relations Manager from Fuccillo Hyundai responded on 06/06/2019

Good Morning Claire, 

Thank you so much for your kind words. Our goal is to provide each one of our customers with top of the notch service, we are very glad that you feel comfortable with our service and staff. We truly value your business and look forward to your next visit. 

Jessenia M. Maldonado
Service Customer Relations Manager 
Fuccillo Automotive Group
(518)843-3333 Ext. 241

LS
Lori S.
Ballston Lake, NY
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Trustworthy
The recent service I had for my 2008 Hyundai Santa Fe went extremely well. The services needed had been recommended some time ago and a recent problem with the ignition switch prompted me to make this appointment to get the necessary work done. I believe the technicians are knowledgeable and trustworthy and appreciate the fact that they are straightforward, no runarounds.
Jessenia M., Service Customer Relations Manager from Fuccillo Hyundai responded on 06/06/2019

Good Morning Lori, 

Thank you so much for trusting our staff. We strive to provide the best customer service to each and everyone of our customers. We value your business and look forward to your next visit. 

Jessenia M. Maldonado
Service Customer Relations Manager 
Fuccillo Automotive Group
(518)843-3333 Ext. 241

Verified Customer
Schenectady, NY
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Service Time
Service was exactly what I was promised. Representatives were friendly and kind as always. It felt good...it felt like visiting an old friend. I feel very comfortable with Fuccillo Hyundai and I will remain a loyal customer. Thank you.
Jessenia M., Service Customer Relations Manager from Fuccillo Hyundai responded on 06/06/2019

Good Morning, 

Thank you so much for your kind words. We strive to provide top of the notch service to each and everyone of our customers. We truly appreciate your business and look forward to your next visit. 

Jessenia M. Maldonado
Service Customer Relations Manager 
Fuccillo Automotive Group
(518)843-3333 Ext. 241

JS
Jennifer S.
Wynantskill, NY
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2019 Category: Service
Friendly Atmosphere
Fucillio Hyundai is great. They were all friendly and polite. Louis is a great salesman. He was never pushy, took his time with us and answered all our questions.
Jessenia M., Service Customer Relations Manager from Fuccillo Hyundai responded on 06/03/2019

Good Morning Jennifer, 

Thank you so much for your kind words. We are glad everything went great for you. We value your business and look forward to your next visit!

Jessenia M. Maldonado
Service Customer Relations Manager 
Fuccillo Automotive Group
(518)843-3333 Ext. 241