Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

1304 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.0000025/5Overall Rating 4.0000025/5Overall Rating 4.0000025/5Overall Rating 4.0000025/5rating 4.0000025
Original
Overall Rating 1.5000025/5rating 1.5000025rating 1.5000025rating 1.5000025rating 1.5000025
98% Would Recommend
Latest Review 1 day ago

Reviews


JS
Judy S.
Encinitas, CA
INFINITI M35h
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018
Best people
waited For my car to pass the smog check...a whole 15/20 minutes! The front office staff couldn’t have been nicer!
Have been a happy customer of Furgerson’s for years!
Tom M., Service Manager from Furgerson's Garage responded on 08/27/2018

Thanks Judy, we appreciate your business.

Tom Morrell
Service Manager
760-436-3337

DB
David B.
Cardiff By The Sea, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
David said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Tom M., Service Manager from Furgerson's Garage responded on 08/27/2018

Thank you David, your referral would be greatly appreciated

Tom Morrell
Service Manager
760-436-3337

HH
Helen H.
Encinitas, CA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Helen said everything was quick and easy. Justin was nice and efficient.
This review was collected via phone interview by Customer Research Inc.
Tom M., Service Manager from Furgerson's Garage responded on 08/28/2018

Thanks Helen, Justin appreciates your good words

Tom Morrell
Service Manager
760-436-3337

SS
Steven S.
Escondido, CA
BMW M3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Steven said the business was fantastic.
This review was collected via phone interview by Customer Research Inc.
Tom M., Service Manager from Furgerson's Garage responded on 08/27/2018

Thanks Steven, it's our pleasure to serve you.

Tom Morrell
Service Manager
760-436-3337

BB
Bill B.
Carlsbad, CA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018
I've been in twice on the recommendation of my neighbor very happy both times.
Great job after yours truly caused my problem. Quick appointment work done in a few hours for a very fair price. Friendly greeting upon arrival quick updates on progress and price. What more could one want from a neighborhood business. Thanks Guys again.

Bill Blair
Tom M., Service Manager from Furgerson's Garage responded on 08/27/2018

Thank you Bill! We really appreciate your review and your business.

Tom Morrell
Service Manager
760-436-3337

MS
Marshall S.
Carlsbad, CA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2018
Furgerson's Garage
They diagnosed the problem quickly and accurately, They did not try to sell me ancillary services which may not need like other car repairs centers. They provided a service vehicle which I needed and were reasonable. What more could you ask for?
Tom M., Service Manager from Furgerson's Garage responded on 08/21/2018

Thanks Marshall! We try to make sure we focus on your immediate issues first. We appreciate your good review.

Tom Morrell
Service Manager
760-436-3337

YS
Yvonne S.
Encinitas, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Yvonne said she was happy with the service.
This review was collected via phone interview by Customer Research Inc.
Tom M., Service Manager from Furgerson's Garage responded on 08/21/2018

Thank you Ynonne

Tom Morrell
Service Manager
760-436-3337

KM
Kevin M.
Encinitas, CA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018
always impressed with the work on all of our vehicles, and the professional communications
The very best garage in North County. We have been bringing our vehicles there for decades and always happy.
Tom M., Service Manager from Furgerson's Garage responded on 08/16/2018

Thanks Kevin! what a great review! we are so glad to have you as our customer

Tom Morrell
Service Manager
760-436-3337

KB
Kurt B.
Encinitas, CA
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Spoke with Patsy. She said the staff at this business were very nice, very prompt and they did a great job.
This review was collected via phone interview by Customer Research Inc.

SM
Stephen M.
Encinitas, CA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Stephen said that he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Tom M., Service Manager from Furgerson's Garage responded on 08/16/2018

Thank you Stephen, your opinion matters, we appreciate your kindness and patronage

Tom Morrell
Service Manager
760-436-3337

DE
Domonic E.
Encinitas, CA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Domonic said he had a good experience.
This review was collected via phone interview by Customer Research Inc.
Tom M., Service Manager from Furgerson's Garage responded on 08/08/2018

Thank you very much for your review Domonic

Tom Morrell
Service Manager
760-436-3337

BE
Bert E.
Cardiff By The Sea, CA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018
Accurate, reliable, timely & trustworthy
Providing quality car maintenance. A neighborhood asset. Trustworthy and timely service.
Tom M., Service Manager from Furgerson's Garage responded on 08/01/2018

Thank you Bert! we appreciate you trust and loyalty.

Tom Morrell
Service Manager
760-436-3337

HM
Holly M.
San Diego, CA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2018
Stellar service
Ferguson's got me in the very next day after I called with a major issue with my car, had results for me that same day and gave excellent service and Communications. They were recommended to me and I highly recommend them as a honest and excellence repair shop.
Tom M., Service Manager from Furgerson's Garage responded on 08/01/2018

Thank you Holly! We strive for excellence in service and good communication is a major part of that. We appreciate your kind words and value your opinion.

Tom Morrell
Service Manager
760-436-3337

EH
Elizabeth H.
San Diego, CA
Jaguar S-TYPE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Elizabeth said the staff did good and fast work.
This review was collected via phone interview by Customer Research Inc.
Tom M., Service Manager from Furgerson's Garage responded on 08/01/2018

Thank You Elizabeth, We appreciate you coming in.

Tom Morrell
Service Manager
760-436-3337

GB
George B.
Cardiff By The Sea, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018
Honest and reliable work.
I have had 4 family vehicles worked on by Furgerson's. I feel confident that the work done on each vehicle is complete and professionally done to insure mechanical safety.
I highly recommend them.
Tom M., Service Manager from Furgerson's Garage responded on 07/26/2018

Thanks George. Safety is our first priority. We appreciate your trust and loyalty

Tom Morrell
Service Manager
760-436-3337

HC
Howard C.
Solana Beach, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Howard said the employees went out of their way for his service. They provided good service.
This review was collected via phone interview by Customer Research Inc.
Tom M., Service Manager from Furgerson's Garage responded on 07/25/2018

Thank you Howard

Tom Morrell
Service Manager
760-436-3337

JM
Jack M.
Encinitas, CA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018
As usual the appointment time was honored and the service was completed as promised.
Furgerson's Garage replaced the dealer for service on my 2005 Subaru.
Because I was unhappy with the service at the local Subaru dealer, I was not getting the proper service at the proper time. My neighbor told me to try Furgerson's Garage. I did and have been taking the car to them ever since.
After the car's service was brought current, service is less costly because service anticipates usage and gives me confidence in the auto that I gladly let Furgerson's maintain.
Tom M., Service Manager from Furgerson's Garage responded on 07/25/2018

Thank you Jack, we understand how important and valuable your time is and we strive to honor our time commitments as well as quality and value. Thanks for choosing us!

Tom Morrell
Service Manager
760-436-3337

GF
Giorgio F.
Encinitas, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018
A NICE EFFICIENT GARAGE IN A BEAUTIFUL AREA OF THE CITY
FURGERSON'S GARAGE is very well equipped from the mechanical point of view, the operators are very well trained, the supervisors totally competent. In additon, all the people there is very kind, and respectful to the clients.
The location is very convenient: it is in the nice central area of the city, easy to reach, no parking problems, and surrounded by many Bars to eat a snack, or drink a coffe, while waiting for your car to be fixed .
There is only one point that should be discussed: they suggest that the automobiles should be periodically checked with the interval of 4,000 miles or 5 months. I believe that this interval is too short.
Conclusion: outstanding Facility, but don't fully respect the rules!
Tom M., Service Manager from Furgerson's Garage responded on 07/18/2018

Thank you Giorgio for the great review. In response to your comment about the mileage/time interval between services: the reminder sticker time interval is based on industry standards.  Studies show that if a vehicle's engine oil is changed and inspected regularly that it is safer and has fewer breakdowns.

Tom Morrell
Service Manager
760-436-3337

DW
Dolores W.
Encinitas, CA
Audi allroad
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Delores said the staff always do good work on her vehicle.
This review was collected via phone interview by Customer Research Inc.
Tom M., Service Manager from Furgerson's Garage responded on 07/18/2018

Thank you Delores, we appreciate the opprotunity to get the job done

Tom Morrell
Service Manager
760-436-3337

JS
Julie S.
Encinitas, CA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Julie said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Tom M., Service Manager from Furgerson's Garage responded on 07/18/2018

Thank you Julie from all of us at Furgerson's Garage

Tom Morrell
Service Manager
760-436-3337