Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

1304 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.0000025/5Overall Rating 4.0000025/5Overall Rating 4.0000025/5Overall Rating 4.0000025/5rating 4.0000025
Original
Overall Rating 1.5000025/5rating 1.5000025rating 1.5000025rating 1.5000025rating 1.5000025
98% Would Recommend
Latest Review 2 days ago

Reviews


KZ
Kim Z.
Encinitas, CA
Audi Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
Kim said the service was good.
This review was collected via phone interview by Customer Research Inc.
Brad and C., President/Owner from Furgerson's Garage responded on 09/09/2019

Thank you!

Bradley L. Dow II
President/Owner
(760) 436-3337

WW
Walter W.
Encinitas, CA
Honda S2000
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019
Great service
Great service, staff and workers. Prompt courteous service.
Brad and C., President/Owner from Furgerson's Garage responded on 09/09/2019

Thank you for the positive feedback, we appreciate it!

Bradley L. Dow II
President/Owner
(760) 436-3337

KB
Kathy B.
Encinitas, CA
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2019
Kathy barry
Great employees and knowledgeable ! I wouldn’t go anywhere else!
Tom M., Service Manager from Furgerson's Garage responded on 09/05/2019

Thank you Kathy! we appreciate your business

Tom Morrell
Service Manager
760-436-3337

MM
Matt M.
Encinitas, CA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2019
Excellent Service as Usual
Took care of me at the very last minute without an appointment. I go to Furgerson’s because they are also polite and professional, but most importantly I trust they do quality, honest work.
Tom M., Service Manager from Furgerson's Garage responded on 10/08/2019

Thanks Matt!

Tom Morrell
Service Manager
760-436-3337

JM
Jay M.
Cardiff By The Sea, CA
Toyota Prius v
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2019
Great service
Prices are good and they keep me informed during the whole process.

CB
Cynthia B.
Encinitas, CA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Cythia said that everyone is professional and nice. She likes them and will definitely be back.
This review was collected via phone interview by Customer Research Inc.
Tom M., Service Manager from Furgerson's Garage responded on 08/28/2019

Thanks very much for your kind review Cynthia!

Tom Morrell
Service Manager
760-436-3337

Verified Customer
Escondido, CA
Mitsubishi Mirage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2019
Good, straightforward service.
Justin took good care of me coming in. Everything about the service was clearly explained.

BS
Bart S.
Encinitas, CA
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019
Regular Service
Once again excellent service!
Tom M., Service Manager from Furgerson's Garage responded on 08/19/2019

Thank you Bart, we appreciate your business

Tom Morrell
Service Manager
760-436-3337

TC
Tom C.
Cardiff By The Sea, CA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019
Great service! 150K service in a one day turnaround.
I really like the real time e-linked inspection report. I could review what was found with the issues I knew about. An in depth knowledge report.
Keep up the good work!
Tom M., Service Manager from Furgerson's Garage responded on 08/19/2019

As always, thank you Tom

Tom Morrell
Service Manager
760-436-3337

JP
Janine P.
Carlsbad, CA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019
Great service
Furgeson's garage always gives great service.
Tom M., Service Manager from Furgerson's Garage responded on 08/19/2019

Thank you Janine, we appreciate your business!

Tom Morrell
Service Manager
760-436-3337

DB
Damon B.
Del Mar, CA
Cadillac SRX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019
Great service, great people!
Great service, great people!
Tom M., Service Manager from Furgerson's Garage responded on 08/15/2019

Thanks Damon!

Tom Morrell
Service Manager
760-436-3337

JF
Jon F.
Cardiff By The Sea, CA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Jon said that the business did what he asked and did it quickly.
This review was collected via phone interview by Customer Research Inc.
Tom M., Service Manager from Furgerson's Garage responded on 08/19/2019

Thanks Jon!

Tom Morrell
Service Manager
760-436-3337

Verified Customer
Carlsbad, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019
Great customer service
The team at fergursons was awesome. Very professional and easy to get in and get my repairs done quickly.
Tom M., Service Manager from Furgerson's Garage responded on 08/15/2019

Thank you for the great review!

Tom Morrell
Service Manager
760-436-3337

EM
Eric M.
Carlsbad, CA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Eric said the staff gave exceptional service and they met his expectation.
This review was collected via phone interview by Customer Research Inc.
Brad and C., President/Owner from Furgerson's Garage responded on 08/13/2019

Thanks for the 5-Star review!

Bradley L. Dow II
President/Owner
(760) 436-3337

ST
Shawn T.
Carlsbad, CA
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019
Great Service, Fast
The shop got my car in, figured out the problem quickly, and got the repair done without wasting time. Justin explained everything well and was helpful throughout. Highly recommend.
Brad and C., President/Owner from Furgerson's Garage responded on 08/13/2019

Thank you!! We really appreciate your business : )

Bradley L. Dow II
President/Owner
(760) 436-3337

BO
Bill O.
Encinitas, CA
Lexus RX 330
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2019
Great personal service
Tom goes beyond most service managers in trying to find economical solutions to problems and in describing the work to be done and summarizing afterwards.

Always a warm feeling at Furguson's
Tom M., Service Manager from Furgerson's Garage responded on 08/05/2019

Thank you Bill, I really appreciate your feedback and kind words.

Tom Morrell
Service Manager
760-436-3337

MR
Mike R.
Encinitas, CA
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019
Attention to detail and customer.
Excellent experience. Explains in detail work to be done. Accomplished work in a timely manner.
Tom M., Service Manager from Furgerson's Garage responded on 08/05/2019

Thanks Mike!

Tom Morrell
Service Manager
760-436-3337

JR
Jeannine R.
Encinitas, CA
Scion xB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019
Brake job a ride home & more!
I was so impressed with Furgersons and raved about my experience all day! I needed to get my front & rear brakes done & came back here based upon good past experience for minimal jobs like smog checks for our family’s cars -Not only were they able to schedule me quickly & get me in and out in a timely manner, the price was affordable and fair. I was so impressed with them using technology to create a great customer experience! (I’m in this industry & love to see it used well) They offered to order me an Uber to take me home (and pick me back up when my car was ready) and I got immediate text updates with my receipt and my Uber driver on the way before I even stepped away from the front counter! Justin was fabulous and knowledgeable as well as understanding with me as I asked many questions about the longevity of my car and maintenance needs going forward. I will recommend them to friends and family and beyond.
Tom M., Service Manager from Furgerson's Garage responded on 08/05/2019

Thank You Jeannine! We really appreciate your extremely positive review and glowing response to our efforts here. It means so much to us that you took the time to give us such detailed feedback. Thank you, from the entire team

Tom Morrell
Service Manager
760-436-3337

MH
Mike H.
Carlsbad, CA
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019
Furgeson Auto Service
We thank you for your thoroughness, honesty and patience in servicing our car and getting us back on the road.
Brad and C., President/Owner from Furgerson's Garage responded on 07/25/2019

Thank you for taking the time to give us a great review!! We're glad we got you back on the road : )

Bradley L. Dow II
President/Owner
(760) 436-3337

SF
Sue F.
Encinitas, CA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2019
Excellent service
Great service, warm, professional staff.
Brad and C., President/Owner from Furgerson's Garage responded on 07/24/2019

Thank you for taking the time and sharing your thoughts about our shop!

Bradley L. Dow II
President/Owner
(760) 436-3337