Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

1259 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.0000025/5Overall Rating 4.0000025/5Overall Rating 4.0000025/5Overall Rating 4.0000025/5rating 4.0000025
Original
Overall Rating 1.5000025/5rating 1.5000025rating 1.5000025rating 1.5000025rating 1.5000025
98% Would Recommend
Latest Review 2 days ago

Reviews


SM
Sean M.
Encinitas, CA
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Sean said the business did everything they said they would do and they had the vehicle ready when they said it would be ready.
This review was collected via phone interview by Customer Research Inc.
Tom M., Service Manager from Furgerson's Garage responded on 11/14/2018

Thank you Sean, we appreciate your business

Tom Morrell
Service Manager
760-436-3337

MS
Michael S.
San Diego, CA
Cadillac Escalade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Smog Check
As always very friendly and welcoming. But most importantly they recognize a schedule and ALWAYS are on time or early. I appreciate their professionalism and their appreciation my business even while just doing a smog check.
Tom M., Service Manager from Furgerson's Garage responded on 11/12/2018

Thank you Michael for the great review.

Tom Morrell
Service Manager
760-436-3337

KM
Kristie M.
Carlsbad, CA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018
Efficient and friendly
As always, Ferguson’s did not disappoint. My car was in and out in less than an hour for its smog check. My kids and I Thank you !
Tom M., Service Manager from Furgerson's Garage responded on 11/05/2018

Thanks Kristie!

Tom Morrell
Service Manager
760-436-3337

EH
Eloise H.
Carlsbad, CA
Chevrolet El Camino
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Kept me informed.
I have an old car which needed a lot of work and they walked me through each part to be sure I knew the cost and need or not of the work. I think they were fair and thorough
Tom M., Service Manager from Furgerson's Garage responded on 11/05/2018

Thank you very much Eloise! it has been a pleasure.

Tom Morrell
Service Manager
760-436-3337

TD
Tim D.
Carlsbad, CA
Audi TT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018
3 Cars and All Winners
I am new to Carlsbad and saw a number of Furgerson’s license plate frames on a variety of cars. Over the past 18 months I have needed everything from a routine oil change, tune up, wheel alignment, a unique motor replacement for a convertible Audi TT and a unique ABS brake component special order from Germany. For my 4Runner, Honda Ridgeline and Audi, they took care of it, with professionalism and genuine recommendations as if it were their car. You can trust their expertise as they want to satisfy you. Unlike a few of the dealers in town.
Tom M., Service Manager from Furgerson's Garage responded on 11/05/2018

Thank you Tim! We really appreciate your great review and value your trust.

Tom Morrell
Service Manager
760-436-3337

KK
Karen K.
Carlsbad, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018
Recommended by AAA
AAA recommended this company when I moved to CA. They have provided consistently good service with a smile.
Tom M., Service Manager from Furgerson's Garage responded on 11/05/2018

Thanks Karen! :)

Tom Morrell
Service Manager
760-436-3337

RT
Rick T.
San Marcos, CA
Mazda CX-7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018
Excellent Service
I had my headlight bulbs replaced and the guys at Furgerson's did it quickly and at a good cost.... They got me in early and less than 45 minutes later I was on the road. One criticism is that they didn't offer me their AAA 10% discount and I forgot to ask.... But a great place to have your car maintained!
Rik
Tom M., Service Manager from Furgerson's Garage responded on 11/05/2018

Thanks Mr Thistle! we appreciate your good review. Please give me a call and I will see what I can do about the discount.

Tom Morrell
Service Manager
760-436-3337

JP
Jim P.
Encinitas, CA
Toyota FJ Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018 Category: Service
Jim said they have taken care of his vehicle for a long time and he wouldn't go anywhere else.
This review was collected via phone interview by Customer Research Inc.
Tom M., Service Manager from Furgerson's Garage responded on 11/05/2018

Thank You Jim! we appreciate your loyalty and approval.

Tom Morrell
Service Manager
760-436-3337

TP
Toni P.
Encinitas, CA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018
Everyone is very helpful and friendly
Tom always explains what the problem is and what needs to be fixed. I really appreciate that.
Tom M., Service Manager from Furgerson's Garage responded on 10/26/2018

Thanks Toni! It means alot to me that you you time out to let me konw you appreciate what I do.

Tom Morrell
Service Manager
760-436-3337

PB
Pat B.
Cardiff By The Sea, CA
Mitsubishi Montero
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Pat said their service representatives are very good.
This review was collected via phone interview by Customer Research Inc.
Tom M., Service Manager from Furgerson's Garage responded on 10/29/2018

Thank you Pat, wee appreciate your business.

Tom Morrell
Service Manager
760-436-3337

CV
Caeli V.
Encinitas, CA
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Caeli said the business provides good service.
This review was collected via phone interview by Customer Research Inc.
Tom M., Service Manager from Furgerson's Garage responded on 10/26/2018

Thank You!

Tom Morrell
Service Manager
760-436-3337

TH
Trevor H.
Carlsbad, CA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Trevor said this business was convenient and easy to use. They were friendly and provided quick service.
This review was collected via phone interview by Customer Research Inc.
Tom M., Service Manager from Furgerson's Garage responded on 10/29/2018

Thank You Trevor, glad you came in

Tom Morrell
Service Manager
760-436-3337

DA
Dave A.
Encinitas, CA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Dave said the employees were friendly. They provided seamless work. They completed the service quickly.
This review was collected via phone interview by Customer Research Inc.
Tom M., Service Manager from Furgerson's Garage responded on 10/26/2018

Thanks Dave! We aim to please

Tom Morrell
Service Manager
760-436-3337

SM
Sophia M.
Carlsbad, CA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018
Great service!
I am always happy with the service I get at Fergerson’s Garage.
Tom M., Service Manager from Furgerson's Garage responded on 10/26/2018

Thanks Sophia, we are always here for you.

Tom Morrell
Service Manager
760-436-3337

MP
Michael P.
Carlsbad, CA
Land Rover Range Rover
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018
Found my new mechanic
Just a smog check but like everything
Tom M., Service Manager from Furgerson's Garage responded on 10/26/2018

Thank You Michael, we are here for you.

Tom Morrell
Service Manager
760-436-3337

TM
Trevor M.
Oceanside, CA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Trevor said the customer service was great and the work was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Tom M., Service Manager from Furgerson's Garage responded on 10/26/2018

Thank you Trevor, we understand that time is an important factor in customer satisfaction and we strive to have our work done when promised

Tom Morrell
Service Manager
760-436-3337

PB
Paul B.
Encinitas, CA
Ford Econoline Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2018
Fast, quality service. Pleasant atmosphere.
Great service. Called for a reservation to get my van smog checked, was in two hours later. I was in an out in about 30 minutes. Pleasant professional experience.
Tom M., Service Manager from Furgerson's Garage responded on 10/26/2018

Thank you Paul, we appreciate the feedback.

Tom Morrell
Service Manager
760-436-3337

FA
Ferris A.
Oceanside, CA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2018
Furgerson’s Garage is A+
We have brought our car here several times. Always seems fair and honest.
Tom M., Service Manager from Furgerson's Garage responded on 10/26/2018

Thank you Ferris! we appreciate your good words

Tom Morrell
Service Manager
760-436-3337

JB
John B.
Carlsbad, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2018
Their Service and Biz Model works for everyone!
When I find a shop that can work at this high level, I stick with them saving me $$$ in the long run. Their inspection report that comes with the oil change tells all. You'll know what's due, what's coming up, all with the cost estimates. It gets no better then this! Oh wait . . . they dropped me off at an AT&T store to take care of some things while I waited for the work to get done AND got a text with the "Inspection Report." Awesome!
Tom M., Service Manager from Furgerson's Garage responded on 10/24/2018

Glad to be of service John! We are pleased you had such a good experience and that you liked our electronic reports. Thanks for coming in and giving such positive feedback.

Tom Morrell
Service Manager
760-436-3337

CL
Caterina L.
Del Mar, CA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018
Great service, great people
I called short term and got in the next day. The time estimated was perfect. And I didn’t have to wait longer. I really like the care and knowledge for my Prius.
Tom M., Service Manager from Furgerson's Garage responded on 10/24/2018

Thanks for your response. We are happy to say we are very familiar with hybrids. Hope to see you again Caterina

Tom Morrell
Service Manager
760-436-3337