Underestimated a long wait, didn't do the whole job!
On a no appointment express lube Saturday, my wife and infant son were told an hour to hour and fifteen minutes for the "works" service. After that time had elapsed and then some, her car hadn't moved from where she parked it. When asked about the wait, the service manager acted blameless and asked her what she wanted done, of course she said she wanted her car finished. This is a new one....the "works" includes an exterior car wash, UNLESS IT'S SATURDAY?!?!? you pay the same price but when asked the service manager said they don't have the people on Saturday to do the whole package. Total dishonest approach and horrible way to do business. If they don't do the whole job, they shouldn't charge the full price! We have had trouble in the past, and we will NOT be back!