Ganley Hyundai of Parma

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216-749-2525
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Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(2,383 Reviews)
5 star
79%
4 star
12%
3 star
3%
2 star
2%
1 star
2%

ReScore Reviews™ (39)

ReScore
Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
93% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews

Verified Customer
Cleveland, OH
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2020 Category: Service
Great Employee's
They care about the customers
Recommended
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 06/03/2020

Good afternoon!

Thank you for your responses!!!!!!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 06/04/2020

Good morning!

Thank you for your comments and responses!

Have a great day!!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
KG
Kenneth G.
Parma Heights, OH
2019 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2020 Category: Service
Great service !
Very friendly and helpful.
Recommended
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 06/03/2020

Good morning!

Thank you for your comments and responses!

Have a great day!!!!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Verified Customer
Middlebrg Hts, OH
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2020 Category: Service
They just do what needs to be done, and don't try to upsell you on a lot of extra things.
They do a great, honest job.
Recommended
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 06/02/2020

Good Morning!

Thank you for your comments and responses!Q

Have a great day!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 06/02/2020

Good morning!

Thank you for your comments and responses!!!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
AL
Aneatra L.
Cleveland, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2020 Category: Service
GREAT SERVICE!!!
The staff is ALWAYS very friendly and the service is fast!!!
Recommended
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 06/02/2020

Good morning!

Thank you for your responses!

Have a great day!!!!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
WF
William F.
Olmsted Falls, OH
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2020 Category: Service
Expertise and Service
Quality mechanical and customer service.
Recommended
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 06/01/2020

Good afternoon!!

Thank you for your comments and responses!

Congrats on the new vehicle!

See you soon!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
AB
Andrew B.
Parma, OH
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2020 Category: Service
Service
Very quick oil change, very friendly staff
Recommended
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 06/01/2020

Good morning!
Thank you for your responses!

Have a great week!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Verified Customer
Cleveland, OH
2015 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020 Category: Service
Service
Fast friendly service
Recommended
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/29/2020

Good morning!

Thank you for your responses!

We appreciate your service business!

Have a great day!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Verified Customer
Middlebrg Hts, OH
2019 Hyundai Elantra
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/28/2020 Category: Service
Didn't resolve issue
Issue wasn't fixed. Took longer than told and maintenance staff did not wear gloves or mask when handling vehicle.
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/28/2020

Good afternoon!

Thank you for taking my call!

Please stay in touch and advise me as to the status of the check engine light.

I hope you will advise me when you can come in for us to check your vehicle!

Also, please reconsider your Sure Critic score if you would!!!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
RD
Rebecca D.
Cleveland, OH
2018 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2020 Category: Service
:p
Always top service. Great relationship builders.
Recommended
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/28/2020

Good morning!

Thank you for your responses!

We do appreciate your service business!!!

Have a great day!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
AP
Angalee P.
Cleveland, OH
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2020 Category: Service
Amazing service
Everyone was very friendly and It was faster than I expected ☺️.
Recommended
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/26/2020

Good morning!

Thank you for your responses!

We appreciate your service business!!

Have a great day!!!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
GH
Gary H.
Middlebrg Hts, OH
2013 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2020 Category: Service
Review
GREAT AND HONEST SERVICE!
Recommended
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/26/2020

Good morning!

Thank you for your comments and responses!

We appreciate your service business!!

Have a great day!!!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
MD
Mary D.
Middlebrg Hts, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2020 Category: Service
Service
Excellent service always!!
Recommended
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/20/2020

Good afternoon!

Thank you for your comments and responses!

We do appreciate your service business!!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Verified Customer
Cleveland, OH
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2020 Category: Service
Favorite Dealership
Always well taken care of here
Thanks everyone
Recommended
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/20/2020

Good morning!

Thank you for your comments and responses!

We do appreciate your service business!!

Have a good day!!!!!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
RG
Robert G.
Broadview Heights, OH
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2020 Category: Service
Very informed and professional
Quickly performed the service and a recall I hadn't receive yet. Great Job.
Recommended
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/19/2020

Good afternoon!

Thank you for your comments and responses!

We do appreciate your service business!!

Thanks again!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
KP
Kamaljit P.
Broadview Heights, OH
2018 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2020 Category: Service
Great atmosphere
Went for a oil change. Out in 15 mins.
Recommended
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/19/2020

Good afternoon!

Thank you for your comments and responses!

We do appreciate your service business!!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com