I scheduled my car for routine maintenance. The car also had a safety recall notification and I had a headlight out. I was not told that the part for the recall was not available. So I ended up having to go back again. I also discovered after a couple days of the first appointment that I still only had one headlight. I was contacted after my first less than stellar review with an apology. I verbally expressed my unhappiness at the dealer as well. Mistakes happen, and why I am giving them a high rating is their response. They listened, acknowledged my unhappiness and got me in and out in less than the anticipated time. That's good customer service. I have been a customer for 8 years and this is the first incident. I will return.

Recommended

IAN W F., Service Manager from Ganley Hyundai of Parma responded on 10/15/2020

Good afternoon!

Thank you for your comments.

We appreciate your service business!!!!!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

Ronald L.

Valley View, OH

2019 Hyundai Sonata

Verified Customer

10/14/2020 Category: Service

nice people

always give me a clean car back

Recommended

IAN W F., Service Manager from Ganley Hyundai of Parma responded on 10/15/2020

Good morning!

Thank you for your comments and responses!

We appreciate your service business!

Have a great day!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

Michael T.

Independence, OH

2018 Hyundai Santa Fe Sport

Verified Customer

10/12/2020 Category: Service

Service appt

Ian very receptive and professional

Recommended

IAN W F., Service Manager from Ganley Hyundai of Parma responded on 10/13/2020

Good morning!

Thank you for your comments and responses!

We appreciate your service business!

Have a great day!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

Micheal W.

Lakewood, OH

2011 Hyundai Sonata

Verified Customer

10/11/2020 Category: Service

👍 place and people

Love it

Recommended

IAN W F., Service Manager from Ganley Hyundai of Parma responded on 10/12/2020

Good morning!

Thank you for your comments and responses!

We appreciate your service business!!

Have a great week!!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

Anthony F.

Independence, OH

10/02/2020

Good on addressing my concerns

I appreciate that they contact me back on addressing my concerns in regards to my service

Recommended

Anthony F.

Seven Hills, OH

2018 Hyundai Elantra

Verified Customer

10/01/2020 Category: Service

Service good but lacks in information

Needs to be more explanation in services instead just getting them in and out

IAN W F., Service Manager from Ganley Hyundai of Parma responded on 10/02/2020

Good morning sir-

I read your comments and responses with great interest.

I will work with my staff to improve yours and others service experience.

I will mark your file about this service experience and you can be assured you will receive the experience you expect!

Please accept the next oil change service on us.

I hope your will rconsider our score.

Thanks-

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

Kathy F.

Cleveland, OH

10/01/2020

Awesome team and excellent customer service

I recently purchased a Sonata. I love it! I did not feel pressured. The sales team met my goals immediately and went above and beyond to deliver outstanding customer service and satisfaction.

Recommended

IAN W F., Service Manager from Ganley Hyundai of Parma responded on 10/01/2020

Good afternoon!

Thank you for your comments and responses!

We appreciate your business!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

Joseph K.

Middlebrg Hts, OH

2013 Hyundai Santa Fe Sport

Verified Customer

09/30/2020 Category: Service

Great Dealership

I talk about this dealership and its great service department every time we talk about cars. I also brag about what a great product Hyundai cars are.

Recommended

IAN W F., Service Manager from Ganley Hyundai of Parma responded on 10/01/2020

Good morning!

Thank you for your comments and responses!

We appreciate your service business!!

Have a great day!!!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

Verified Customer

Parma, OH

2019 Hyundai Santa Fe

Verified Customer

09/25/2020 Category: Service

Hyundai experience

Recommended

IAN W F., Service Manager from Ganley Hyundai of Parma responded on 09/25/2020

Good afternoon!

Thank you for your comments and responses!!

We do appreciate your service business!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

Frank M.

Parma, OH

2016 Hyundai Sonata

Verified Customer

09/23/2020 Category: Service

Professional and polite service

I was having trouble with my car and was worried not knowing what was wrong. The service department staff made me feel welcomed and wanted to help me get my car fixed. After they ran some test with there technicians they told me it was covered and had it fixed in just a one day. Thank you

Recommended

IAN W F., Service Manager from Ganley Hyundai of Parma responded on 09/24/2020

Good morning!

Thank you for your comments and responses!!

We do appreciate your service business!!

Have a great day!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

Kenneth L.

Cleveland, OH

2014 Hyundai Santa Fe Sport

Verified Customer

09/22/2020 Category: Service

Oil Change and tire rotation

Great please for car service everyone is friendly

Recommended

IAN W F., Service Manager from Ganley Hyundai of Parma responded on 09/23/2020

Good morning!

Thank you for your comments and responses!
We appreciate your service business!

We look forward to serving you for all of your automotive needs!

Have a good day!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

James P.

North Royalton, OH

2019 Hyundai Tucson

Verified Customer

09/19/2020 Category: Service

Friendliness

You are treated like a member of the family. The personnel do not try to up-sell you or repairs and if a repair is necessary they inform you in a very courteous and professional manner as to why the repair or service is needed and a recommended timeline as to when you should have it done if you are not in a position to act right away.

Recommended

IAN W F., Service Manager from Ganley Hyundai of Parma responded on 09/19/2020

Good morning!

Thank you for your comments and responses!

We appreciate your servicce business!

Have a great day!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

Beverly M.

Middlebrg Hts, OH

2015 Hyundai Santa Fe Sport

Verified Customer

09/16/2020 Category: Service

Service and product

I like Ganley Haundai Dealership. I purchased three new vehicles since 2015, and will purchase another in the future. The service department has a fantastic manager Ian Freiberg, who will go above and beyond to provide excellent customer service, along with his service team.

Recommended

IAN W F., Service Manager from Ganley Hyundai of Parma responded on 09/17/2020

Good morning!

Thank you for your comments and responses!

We do appreciate your service business!

Always good to see you!!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

Verified Customer

Parma, OH

2019 Hyundai Sonata

Verified Customer

09/14/2020 Category: Service

great service

friendly, efficient staff

Recommended

IAN W F., Service Manager from Ganley Hyundai of Parma responded on 09/15/2020

Good morning!

Thank you for your comments and responses!

We do appreciate your service business!!

Have a great day!!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

Marcia S.

Parma, OH

2012 Hyundai Veloster

Verified Customer

09/14/2020 Category: Service

Because they are very helpful.!!!!!!

My review is excellent work here.

Recommended

IAN W F., Service Manager from Ganley Hyundai of Parma responded on 09/14/2020

Good afternoon!

Thank you for your comments and responses!!

Have a great week!!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

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Ganley Hyundai of Parma

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