Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(2,383 Reviews)

ReScore Reviews™ (39)

ReScore
Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
93% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Cleveland, OH
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2020 Category: Service
Great Employee's
They care about the customers
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 06/03/2020

Good afternoon!

Thank you for your responses!!!!!!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 06/04/2020

Good morning!

Thank you for your comments and responses!

Have a great day!!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

KG
Kenneth G.
Parma Heights, OH
2019 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2020 Category: Service
Great service !
Very friendly and helpful.
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 06/03/2020

Good morning!

Thank you for your comments and responses!

Have a great day!!!!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

Verified Customer
Middlebrg Hts, OH
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2020 Category: Service
They just do what needs to be done, and don't try to upsell you on a lot of extra things.
They do a great, honest job.
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 06/02/2020

Good Morning!

Thank you for your comments and responses!Q

Have a great day!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 06/02/2020

Good morning!

Thank you for your comments and responses!!!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

AL
Aneatra L.
Cleveland, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2020 Category: Service
GREAT SERVICE!!!
The staff is ALWAYS very friendly and the service is fast!!!
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 06/02/2020

Good morning!

Thank you for your responses!

Have a great day!!!!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

WF
William F.
Olmsted Falls, OH
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2020 Category: Service
Expertise and Service
Quality mechanical and customer service.
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 06/01/2020

Good afternoon!!

Thank you for your comments and responses!

Congrats on the new vehicle!

See you soon!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

AB
Andrew B.
Parma, OH
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2020 Category: Service
Service
Very quick oil change, very friendly staff
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 06/01/2020

Good morning!
Thank you for your responses!

Have a great week!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

Verified Customer
Cleveland, OH
2015 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020 Category: Service
Service
Fast friendly service
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/29/2020

Good morning!

Thank you for your responses!

We appreciate your service business!

Have a great day!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

Verified Customer
Middlebrg Hts, OH
2019 Hyundai Elantra
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/28/2020 Category: Service
Didn't resolve issue
Issue wasn't fixed. Took longer than told and maintenance staff did not wear gloves or mask when handling vehicle.
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/28/2020

Good afternoon!

Thank you for taking my call!

Please stay in touch and advise me as to the status of the check engine light.

I hope you will advise me when you can come in for us to check your vehicle!

Also, please reconsider your Sure Critic score if you would!!!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

RD
Rebecca D.
Cleveland, OH
2018 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2020 Category: Service
:p
Always top service. Great relationship builders.
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/28/2020

Good morning!

Thank you for your responses!

We do appreciate your service business!!!

Have a great day!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

AP
Angalee P.
Cleveland, OH
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2020 Category: Service
Amazing service
Everyone was very friendly and It was faster than I expected ☺️.
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/26/2020

Good morning!

Thank you for your responses!

We appreciate your service business!!

Have a great day!!!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

GH
Gary H.
Middlebrg Hts, OH
2013 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2020 Category: Service
Review
GREAT AND HONEST SERVICE!
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/26/2020

Good morning!

Thank you for your comments and responses!

We appreciate your service business!!

Have a great day!!!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

MD
Mary D.
Middlebrg Hts, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2020 Category: Service
Service
Excellent service always!!
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/20/2020

Good afternoon!

Thank you for your comments and responses!

We do appreciate your service business!!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

Verified Customer
Cleveland, OH
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2020 Category: Service
Favorite Dealership
Always well taken care of here
Thanks everyone
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/20/2020

Good morning!

Thank you for your comments and responses!

We do appreciate your service business!!

Have a good day!!!!!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

RG
Robert G.
Broadview Heights, OH
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2020 Category: Service
Very informed and professional
Quickly performed the service and a recall I hadn't receive yet. Great Job.
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/19/2020

Good afternoon!

Thank you for your comments and responses!

We do appreciate your service business!!

Thanks again!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com

KP
Kamaljit P.
Broadview Heights, OH
2018 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2020 Category: Service
Great atmosphere
Went for a oil change. Out in 15 mins.
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 05/19/2020

Good afternoon!

Thank you for your comments and responses!

We do appreciate your service business!!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com