Ganley Hyundai of Parma

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216-749-2525
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Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(2,502 Reviews)
5 star
80%
4 star
12%
3 star
3%
2 star
1%
1 star
2%

ReScore Reviews™ (47)

ReScore
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
94% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews

DM
Daniel M.
Elyria, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2021 Category: Service
Great Service
Friendly service advisors and prepared to answer any questions you may have. The actual vehicle service is tops too. I was in and out within an hour. Plus, they know how to treat military veterans!
Recommended
KL
Kenneth L.
Cleveland, OH
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021 Category: Service
Oil Change
Great service friendly staff quick in and out service
Recommended
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 01/19/2021

Good afternoon!

Thank you so much for your comments and responses!

We do appreciate your service business!!!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
MS
Matthew S.
Parma Heights, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2021 Category: Service
Oil change
Good service, friendly personnel, able to service my vehicle in a timely manner
Recommended
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 01/12/2021

Good afternoon!

Thank you for your comments and responses!

We do appreciate your service business!

Happy and Healthy New Year!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
RP
Raymond P.
Cleveland, OH
2020 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2021 Category: Service
Great service as always
Been here several times for service. Easily made appointments, quickly attended to and great service.
Recommended
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 01/11/2021

Good morning!

Thank you for your comments and responses!


Have a great week!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
BW
Brian W.
Broadview Heights, OH
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2021 Category: Service
Service
Given a rental, fixed the issue.
Recommended
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 01/09/2021

Good morning!

Thank you for your comments and responses!

We appreciate your service business!!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
DO
Dion O.
Parma, OH
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2021 Category: Service
Love it here
I purchased my car from here and it’s my 2nd Hyundai. I love the cars. The facility is well kept every time I visit. The staff are always polite, knowledgeable and professional.
Recommended
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 01/07/2021

Good morning!

Thank you for your comments and responses!

We do appreciate your service business!

Happy & healthy New Year!!!

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
BM
Beverly M.
Middlebrg Hts, OH
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2021 Category: Service
Excellent service
I feel like service department always takes care of me and all my Hyundai vehicle.
Recommended
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 01/04/2021

Good morning!

Thank you for being our great customer and friend!

We appreciate your service business!!

Happy & healthy New Year!!!!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
JR
James R.
Middlebrg Hts, OH
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020 Category: Service
Above and beyond
Always friendly, prompt service that goes above and beyond!!!
Recommended
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 12/31/2020

Good afternoon!

Thank you for your comments and responses!

We do appreciate your service business!!

Happy and healthy holidays!!!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
Verified Customer
Middlebrg Hts, OH
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2020 Category: Service
SERVICE
GREAT SERVICE !!!!!!!!!!!!!!!!
Recommended
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 12/26/2020

Good morning!

Thank you for your comments and responses!!

Happy and healthy holidays to you!!!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
HL
Hung L.
Brookpark, OH
2018 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2020 Category: Service
Good service
Friendly
Recommended
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 12/22/2020

Good morning!

Thank you for your comments and responses!

We do appreciate your service business!!

Have a great day!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
CM
Cesar M.
Chardon, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2020 Category: Service
Spectacular experience
They took greatl care me and did a great job with repairs and gave a loaner it was so much better than when I went to Bedford.
Recommended
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 12/12/2020

Good morning!

Thank you for your comments and responses!

We do appreciate your service business!!

Happy and healthy holidays!!!!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
JM
Jessica M.
Brunswick, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2020
Best car buying experience!
Everyone that i worked with was absolutely amazing! Gus went above and beyond to make me feel welcome as i was super nervous to be buying my first car all on my own! I gave him an idea of what wanted ahead of time, & when i got there he had a car up front and it was perfect! Antwan was phenomenal as well! Answered all my questions, told me everything about the car that i could possibly need to know! Smooth all around from beginning to end! Absolutely will recommend anyone looking for a car to come here!!
Recommended
JD
Joanne D.
Madison, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2020 Category: Service
Dependable service.
I always get good, dependable service.
Recommended
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 12/08/2020

Good afternoon!

Thank you for your comments and responses!

We do appreciate your service business!

Have a good holiday!!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
JS
Joe S.
Broadview Heights, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2020 Category: Service
always great expierience
A+ service excellent knowledgable staff Ian is no 1
Recommended
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 12/07/2020

Good morning!

Thank you for your comments and responses!

We appreciate your service business!!

Best of health and a good holiday season!


Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com
RB
Robert B.
Cleveland, OH
2010 Hyundai Accent
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/04/2020 Category: Service
Recall
Good dealership .
Recommended
IAN W F., Service Manager from Ganley Hyundai of Parma responded on 12/04/2020

Good afternoon!

I reviewed your work order to reveal you were in for complimentary recall work.

I also read your comments in our review and I hope you will give us the opportunity to improve your experience in a service visit in the future.  I hope the recall work met your satisfaction!

I hope you might see your way clear to rescore us to 5 of 5 STARS as this our report card to Hyundai.

I'm not sure what more we could have done but I hope you will call me to help us improve or give an explanation you may not have received!!!.  Again, I hope you will rescore us to 5 of 5 STARS, please.

Ian W. Freiberg
Service Manager
216-749-2525
ifreiberg@ganleyauto.com